--- description: Learn more about Salesforce Sales Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.com.au/software/61368/salesforce Page: 1 / 752\ Next: [Next page](https://www.capterra.com.au/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18760 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18760 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Accounting - Activity Dashboard - Auto-Dialer - CRM - Call Center Management - Call List Management - Campaign Management - Catalog Management - Channel Management - Client Management - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Customer Database - Customer Profiles - Customer Segmentation - Dashboard - Data Entry - Data Security - Document Management - Email Management - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - For Small Businesses - Forecasting - Inbox Management - Knowledge Management - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Onboarding - Performance Management - Performance Metrics - Pipeline Management - Price Optimization - Prioritization - Progress Tracking - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling - Self Service Portal - Shared Contacts - Task Management - User Management ... and 55 more features ## Integrations (36 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox Business - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.capterra.com.au/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.com.au/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.com.au/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.com.au/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.com.au/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4444 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6958 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (715 reviews) 4. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (906 reviews) 5. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5804 reviews) ## Reviews ### "A powerful tool with strong customisability that is one of its biggest strengths and issues" — 4.0/5 > **Zane** | *12 February 2026* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Using the not-for-profit discount has allowed us to receive 10 free licenses marking great value for money. It is also a highly customisable tool and while it is easy to use, there is plenty of functionality that can be changed and added behind the scenes to allow it to do exactly what you want > > **Cons**: The customisability of the tool itself is great pro but it can also cause issues once you have finished your setup, particularly if you integrate third party apps from the app exchange. One thing to be aware of is the extreme difficulty in making larger changes once you have completed your setup. The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones > > It is a incredibly powerful tool that has allowed us to greatly improve our workflows. We have faced a number of issues that have stemmed more from not understanding how difficult changing things after the implementation was. We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of truth ----- ### "One the best Sales CRM there is" — 5.0/5 > **Akhil** | *14 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands. Opportunities, quotes and much more can be done in workflows and makes it easier to manage leads > > **Cons**: Needs a mature sales ops team to drive meaningful outcomes > > I’ve been using Sales Cloud for more than 3 years now and can confirm that this is one the best CRM suites out there if not the best. The ability to create and manage the opportunity with the sales strategy and lifecycle is great. I really like the intuitive design and the updates aren’t in the way of managing opps. New features are introduced frequently which is a plus when managing a portfolio of customers. ----- ### "Seamless data flow between CRM and ERP systems" — 5.0/5 > **Anonymous User** | *3 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support. > > **Cons**: It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side. > > The integration of Salesforce and NetSuite streamlines data management and enhances visibility, and I am enjoying it so far. ----- ### "Salesforce Sales Cloud: A Powerful CRM with a Price Tag" — 5.0/5 > **Girish** | *20 August 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Exceptional customization capabilities, Seamless integration and Automation are the Pros. > > **Cons**: Steep Learning Curve, Limited Customization for Advanced Users and Cost. > > While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets. ----- ### "Great CRM tool" — 5.0/5 > **Khevana** | *26 September 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Customisation, 360-degree view of the customer, automation, ease of data view, and reporting > > **Cons**: Nothing specific that we don't like about it > > We adopted the Sales cloud few years ago and it changed the way we work and manage our CRM. It helped us have all the visibilities which we never had before plus reporting made it easy to make informed business decisions. It made lives easier for each team and the ability to customize this platrom is really great which makes it easy to adopt and make it as we change the requirements. ----- Page: 1 / 752\ Next: [Next page](https://www.capterra.com.au/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data