--- description: Learn more about RoomKeyPMS price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomKeyPMS Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [RoomKeyPMS](/software/5937/roomkeypms) # RoomKeyPMS Canonical: https://www.capterra.com.au/software/5937/roomkeypms Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/5937/roomkeypms?page=2) > Deliver better guest experiences, increase revenue, and reduce costs with one PMS that works, supported by a team of experts. > > Verdict: Rated **4.4/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RoomKeyPMS? RoomKeyPMS is your single, integrated hotel software provider for independent hotels and chain properties. With hundreds of integrations we can work with hotels to optimize operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 90 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RoomKeyPMS - **Location**: Vancouver, Canada - **Founded**: 1978 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Mexico, United States ## Features - Activity Dashboard - Billing & Invoicing - Booking Management - CRM - Calendar Management - Employee Management - GDS/OTA Integration - Guest Experience Management - Maintenance Management - Marketing Automation - Online Booking - Point of Sale (POS) - Rate Management - Reporting/Analytics - Third-Party Integrations ## Integrations (26 total) - Akia - Aloha - Amadeus - Asterisk - Avaya Cloud Office - Heartland Payments+ - HelloShift - M3 Accounting Core - MYOB Acumatica - MYOB Business - Maitre'D - Medallia Experience Cloud - ORION - Ordyx - Pegasus ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software) - [Motel Software](https://www.capterra.com.au/directory/32584/motel/software) ## Alternatives 1. [Guesty](https://www.capterra.com.au/software/159377/guesty) — 4.4/5 (476 reviews) 2. [TenantCloud](https://www.capterra.com.au/software/133029/tenantcloud) — 4.3/5 (451 reviews) 3. [DoorLoop](https://www.capterra.com.au/software/211768/doorloop) — 4.8/5 (705 reviews) 4. [Buildium](https://www.capterra.com.au/software/47428/buildium-property-management-software) — 4.5/5 (2223 reviews) 5. [Entrata](https://www.capterra.com.au/software/20372/entrata) — 4.6/5 (444 reviews) ## Reviews ### "Wonderful Support Team" — 5.0/5 > **Amanda** | *20 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Their support team is absolutely outstanding\! > > **Cons**: Some of the reporting could be improved. > > This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially \[sensitive content hidden\] have gone out of their way to be super helpful. ----- ### "Great software Great experience" — 5.0/5 > **Eric** | *5 May 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Great value for small to medium size business. Great functionality covering most needs. Great tech support and training. > > **Cons**: Penny rounding. The setup of penny rounding just doesn't go with the way our organization calculates. ----- ### "Exactly what I needed for a smaller operation." — 5.0/5 > **Lynden** | *2 October 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: When taking over a resort that had no PMS, I looked at quite a few different options. RoomKey fit us perfectly and I really liked the 'user-pay' model which helps a smaller operation with their cash flows. It is relatively easy to set up, quite intuitive and easy to learn by my new employees. Like most systems, it has far more options than we would ever use, but they are there if you need them. > > **Cons**: I find the reports portion quite cumbersome. > > Very good\! Support personnel are always very quick to respond and extremely helpful. ----- ### "Customer Service Outstanding\!" — 5.0/5 > **Sandra** | *31 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The Customer Service is OUTSTANDING\!\!\! Especially \[sensitive content hidden\]. The program is very user friendly. I like the monthly classes teaching/showing different aspects of the program. > > **Cons**: There is nothing at all that I do not like > > We have had RoomKey for over 4 years and my experience has been wonderful. There is so much to learn and when I have a problem, customer service is there to help. ----- ### "A+ Service and Support" — 5.0/5 > **Laurie** | *27 August 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love everything about RoomKey\!\!\!\! Tech support team is amazing\!\! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS > > **Cons**: Haven't found one con in the 4 plus year I have worked with RoomKey PMS > > Just amazing\! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/5937/roomkeypms?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/5937/roomkeypms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data