---
description: Learn more about FuzeDigital price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FuzeDigital Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [FuzeDigital](/software/54570/fuzedigital)

# FuzeDigital

Canonical: https://www.capterra.com.au/software/54570/fuzedigital

> Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service \& assisted support.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Customer Support**.

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## Overview

### Who Uses FuzeDigital?

Companies of all sizes use the Fuze Suite to provide exceptional self-service and assisted-service to their stakeholders via a knowledge base, case management \& community.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: FuzeDigital
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 500.00
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Alerts/Escalation
- Call Center Management
- Catalog Management
- Collaboration Tools
- Content Management
- Dashboard
- Discussions/Forums
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Queue Management
- Reporting/Analytics
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Text Editing

## Support Options

- Chat

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Versatile solution for customer service" — 5.0/5

> **David** | *3 June 2010*
> 
> **Pros**: Excellent integration capabilities, feature rich, and stable.  We were able to integrate the Fuze Suite with our call center phone system and Online Banking system.  The Fuze Suite provides excellent knowledge base management and customer service tracking.
> 
> **Cons**: We really have not found any cons.
> 
> This is a great system with a much better ROI than the competitors.

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### "Great tool that we find easy to use" — 5.0/5

> **Amy** | *20 May 2010*
> 
> **Pros**: Easy to use, great tracking tool on member comments and we like the functionality of searching the KBs before submitting any comments or questions.
> 
> **Cons**: Not sure that we have any to list
> 
> I would recommend Fuze to any of my peers

-----

### "Fuze Suites" — 4.0/5

> **Anthony** | *13 May 2010*
> 
> **Pros**: This product helps set up an organization to completely meet both internal and external customer needs.  It allows the customer  and company to create a meaningful dialog and social interaction
> 
> **Cons**: web based product has started to convert (or has converted) most of their key systems to web services architecture to address issues related to hosted products.
> 
> highly recommend this cost effective product over all others that we reviewed.

## Links

- [View on Capterra](https://www.capterra.com.au/software/54570/fuzedigital)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/54570/FuzeDigital/> |
| en-AE | <https://www.capterra.ae/software/54570/fuzedigital> |
| en-AU | <https://www.capterra.com.au/software/54570/fuzedigital> |
| en-CA | <https://www.capterra.ca/software/54570/fuzedigital> |
| en-GB | <https://www.capterra.co.uk/software/54570/fuzedigital> |
| en-IE | <https://www.capterra.ie/software/54570/fuzedigital> |
| en-IL | <https://www.capterra.co.il/software/54570/fuzedigital> |
| en-IN | <https://www.capterra.in/software/54570/fuzedigital> |
| en-NZ | <https://www.capterra.co.nz/software/54570/fuzedigital> |
| en-SG | <https://www.capterra.com.sg/software/54570/fuzedigital> |
| en-ZA | <https://www.capterra.co.za/software/54570/fuzedigital> |
| es | <https://www.capterra.es/software/54570/fuzedigital> |
| es-AR | <https://www.capterra.com.ar/software/54570/fuzedigital> |
| es-CL | <https://www.capterra.cl/software/54570/fuzedigital> |
| es-CO | <https://www.capterra.co/software/54570/fuzedigital> |
| es-CR | <https://www.capterra.co.cr/software/54570/fuzedigital> |
| es-DO | <https://www.capterra.do/software/54570/fuzedigital> |
| es-EC | <https://www.capterra.ec/software/54570/fuzedigital> |
| es-MX | <https://www.capterra.mx/software/54570/fuzedigital> |
| es-PA | <https://www.capterra.com.pa/software/54570/fuzedigital> |
| es-PE | <https://www.capterra.pe/software/54570/fuzedigital> |

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