15 years helping Australian businesses
choose better software

What Is HotSchedules?

HotSchedules partners with restaurateurs, hoteliers, and retail operators to slash admin time, drive profitability, and empower their hourly workers with intelligent scheduling, demand forecasting, compliance, and communication tools. Businesses love the 3-5% labor savings. Operators love saving 5+ hours/week. And employees love how easy it is to communicate with co-workers and swap shifts from our #1 rated employee scheduling app.

Who Uses HotSchedules?

HotSchedules empowers restaurateurs, hoteliers, and retail operators around the globe!

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Reviews of HotSchedules

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eldridge
Eldridge
Operations Director in US
Verified LinkedIn User
Food & Beverages, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Your Schedule On The Go!

5.0 4 years ago

Comments: Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

Pros:

I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

Cons:

I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

Sanford
F&B Personnel, Rental & Repair Technician in US
Recreational Facilities & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Hot Schedules, Cool Features

5.0 9 months ago

Comments: Having used several digital time keeping applications I can say that HotSchedules is at the forefront of modern employer/employee workplace record keeping, communicating and problem solving. I have nothing to report aside from the intuitive and positive experience of using HotSchedules.

Pros:

The PC design and Cellular App function perfectly together with real time updates and changes made to one instantly reflects on the other. Understanding and navigating HotSchedules easy on the eyes layout and page designs couldn't be better, though I'm sure they will continue to improve even the smallest details to a more perfect version. Reviewing current, real time updated scheduling information may be the core of this program, but the ability to send and receive messages detailing important changes, requests, responses between workplace colleagues is fantastic.

Cons:

In my personal and professional experience with HotSchedules I have little to report as negative. Being employed in the mountains at a ski resort the only drawbacks were not directly related to the HotSchedules program itself. From time to time our frail internet connection could be compromised or overloaded by guest's access and use resulting in lat notification of implementation of system updates. Once again, in my experience, this was a result more so of an overworked or disconnected internet, not the HotSchedules program itself.

Darla
Owner, Operating Manager in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

hotschedules review

3.0 7 years ago

Comments: It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros:

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons:

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Fourth Response

7 years ago

Hi Darla! Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling! https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates- https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler If you are still having issues, please contact customer care for assistance! https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great tool to schedule your employees

4.0 4 years ago

Comments: Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Pros:

I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Cons:

Constantly changing the format. Right after I'm used to one they changing it again.

Katelyn
Phone Counselor in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Hot schedule for the win

5.0 7 months ago

Comments: HotSchedule has changed my life, from picking up shifts, switching around schedules, automatically picking up more hours during the weeks I needed it... It has made getting in contact with co-workers, management etc so easy as well. I really am grateful for a product such as this.

Pros:

I loved being able to easily pull up my schedule from anywhere possible via mobile access. Having my work schedule accessible from anywhere while I am on the go makes my life very convenient not only that but being able to easily reschedule or move my schedule around with others makes this product top tier.

Cons:

There wasn't anything I disliked about HotSchedule, there is just one feature I didn't really use was time clock. Only reason being was my company used an alternative method of clocking in.