Who Uses This Software?

We market our UltiPro solution primarily to companies with more than 100 employees across all industries.

Average Ratings

869 reviews
  • Overall 4.1/5
  • Ease of Use 4/5
  • Customer Service 3.8/5
  • Features 4/5
  • Value for Money 4/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Ultimate Software
  • http://www.ultimatesoftware.com/
  • Founded 1990

About UltiPro

Ultimate Software is committed to always putting people first. This core principle drives the creation of its award-winning HR, payroll, and talent management technology; delivery of its industry-leading customer service; and prevalence of its employee-centric culture. Ultimate has been ranked in the top 25 on Fortunes annual 100 Best Companies to Work For list since 2012, as well as named #1 Best Large Workplace in Technology by Fortune four years in a row (20162019).

UltiPro Features

  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
  • Benefits Administration Outsourcing
  • COBRA Administration
  • Claims Management
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • FSA Administration
  • For Brokers
  • For Employers
  • HIPAA Compliant
  • Health Insurance Administration
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Ad Hoc Reports
  • Benchmarking
  • Dashboard
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Publishing / Sharing
  • Scorecards
  • Strategic Planning
  • Trend / Problem Indicators
  • Visual Analytics
  • Bonus Management
  • Compensation Assessment
  • Compensation Calculation
  • Compensation Plan Modeling
  • Compensation Statements
  • Employee Reward Programs
  • Incentive Programs
  • Organizational Charting
  • Salary Planning
  • Benchmarking
  • Employee Recognition
  • Feedback Management
  • Goal Management
  • Performance Management
  • Pulse Surveys
  • Goals
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Recognition Tracking
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • eCards
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Compensation Management
  • Custom Rating Scales
  • Customizable Templates
  • Individual Development Plans
  • On-going Performance Tracking
  • Peer Appraisals
  • Review Cycle Tracking
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Weighted Performance Measures
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • "What If" Scenarios
  • 360 Degree Feedback
  • Career Development
  • Competency Scale
  • Employee Profile
  • Goal Management
  • Organizational Charting
  • Performance Management
  • Recruiting Management
  • Succession Management
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting
  • Individual Development Plans
  • Onboarding
  • Performance Management
  • Recruitment Management
  • Succession Planning
  • Training Management
  • Biometric Recognition
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • TimeSheet Management
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

UltiPro Most Helpful Reviews

Best payroll solution

Reviewed on 11/06/2018
Yendi C.
HR Assistant
Hospital & Health Care, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It help us speed the payroll process by 45% more fast.

Pros: Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons: Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Ultipro Review

Reviewed on 25/10/2019
Melissa P.
Sr. Generalist
Oil & Energy, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
2/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We've had some issues with time and attendance but overall it is doing what we need it to do: employee self service, payroll, benefits admin

Pros: We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

Cons: It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

It's okay but not the best

Reviewed on 31/12/2019
Verified Reviewer
Recruiter
Broadcast Media, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The biggest benefit of UltiPro is that it is an all in one system that is used by all of HR and also used for our Payroll and Accounting departments. It is easy to be able to sort through all issues across the company through one representative. I also find it is efficient at tracking benefits such as healthcare, sick and vacation leave accruals.

Pros: The Applicant Tracking System (ATS) with UltiPro is the main feature I use in my day to day, and it's just okay. If used as directed it can be a good platform for tracking and collecting applications but unfortunately, my company does not use it properly so to me it seems lackluster for the price. The reporting functions through the core are pretty good and customizable. Overall I would say it is relatively user-friendly and only took me a few days to get navigate the system on my own. I like that you are able to set up shortcuts on your dashboard and see all your accruals on the dashboard.

Cons: My issues with UltiPro mostly stem from my company not properly using it as they should, so overall I like UltiPro. I would suggest they have an option to create tracking links so when a position is posted we can see where each applicant was directed from. Advertising efforts aren't as fruitful when we aren't able to do all the tracking right in the ATS.

Flexible System - Rigid Support

Reviewed on 20/09/2019
Brice W.
Founder
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
2/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I loved the open workflow builder and approval process engine. Our company had roughly 700 employees and it was great to have the open ability to make, implement and change approval processes on the fly. We had the following additional modules and they were all great: Recruiting, Onboarding, Learning Management, Performance Management, and Compensation Management.

Cons: The system struggled with benefits management and administration. It took 8 months to build some pretty simple feeds to our carriers. Even then they were poorly built and the information was not accurate. The benefit open enrollment aspect of the system was good, our employees loved it and our benefits enrollment percent went up substantially. However this came with a lot of manual backend work because of the fragile feeds and the need to check every record against the feed.

If you are considering transitioning to UltiPro, be extremely cautious.

Reviewed on 10/12/2018
Brian B.
HR
Retail, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
1/5
Overall
1/5
Ease of Use
2/5
Features & Functionality
Customer Support
Value for Money

Pros: Please ignore the "Pros" and "Cons" headers. This review was written as a whole. My company transferred from PayChex to UltiPro in mid-2018. To be fair to UltiPro, the undersigned was not present for any kind of sales pitch, and is not familiar with any of the promises that were made by the UltiPro reps to our company executives. The decision to make the transition was executed without the knowledge or input of the undersigned, who handles approximately 220 employees in a fast-paced, 24-hours-a-day, 7-days-a-week, high-turnover retail operation. Most of our employees are hourly entry-level retail staff. The transition was extremely painful, and we received very poor support from the UltiPro transition team, all the while trying to run the regular, already-demanding day-to-day business of our 24/7 organization. Their “support” consisted of providing us with a number of empty spreadsheets, and expecting us to extract an excruciating amount of employee data from PayChex and enter it into their spreadsheet in their alien format. Again, the undersigned was not present for any sales pitch. I would strongly advise any company considering a transition of this kind to insist that UltiPro shoulder the burden of the transition i.e. give them full and complete access to any information retained by your previous payroll/HR provider, and insist that they and their team transfer the data. Confidentiality of information, while always a concern, should not be an issue – UltiPro is going to have the same information retained by your current payroll provider regardless of who transfers the data. Even in a perfect world, where UltiPro shouldered the burden as described above, some additional work is bound to fall upon your shoulders. In my case, a perfect example was the implementation of a more automated paid-time-off (PTO) accrual system and accompanying PTO request/tracking system. Our company had always done this manually, meaning that the undersigned would have to calculate each qualifying employee’s vacation and/or sick leave time and submit it to UltiPro. Calculation and submission of this information to UltiPro through their spreadsheet was a considerable but gladly-accepted chore, given the expected benefit of an automated PTO system. A spreadsheet was completed and submitted to UltiPro for implementation into their system. Several months later, while preparing to go “live”, UltiPro informed the undersigned that they would need updated PTO totals. I always love to spend hour upon hour repeating tedious, mind-numbing work. But we’re not done yet: After going live & receiving numerous calls from frustrated employees complaining that they were receiving errors whenever they attempted to request vacation time, the undersigned discovered that most of the PTO balances submitted to the UltiPro transition team in the spreadsheets had not accurately transferred into the UltiPro “TIME” module. Almost all of my employees had a balance of zero. The UltiPro transition team’s assurance that they would manually compare the spreadsheet with the balances and make the appropriate corrections went unfulfilled, whether due to technical or human error, and one of the undersigned’s co-workers was tasked with checking each of the balances one-by-one.

Cons: Another major disappointment with UltiPro is the number of different modules. There is the UltiPro CORE module. There is the UltiPro TIME module. There is the UltiPro TIME OFF AND ALLOWANCE module. There is the UltiPro BUSINESS INTELLIGENCE Module. There is the UltiPro CUSTOMER SUCCESS PORTAL, which not only requires a separate login and password, but UltiPro recommends you use the Internet Explorer browser when utilizing it, while recommending the Google Chrome browser for the others. The separate modules leave plenty to be desired in the transfer of information between them i.e. a change to any one piece of employee data may be require multiple entries – one for each module. Multiple modules also mean multiple different departments you may need to contact if you have an urgent issue you need resolved. If you are hoping (as I was) that UltiPro would mean only one phone number or one representative that could handle any of your customer service issues, forget it. Another major disappointment: with the transition from PayChex to UltiPro, we went from having a payroll processing deadline of 4pm for next-day delivery to a payroll processing deadline of 12pm for second-day delivery of hard-copy paychecks. To be fair, every time the undersigned has failed to meet this infeasible deadline (to wit: every single payroll), UltiPro has been able to get the checks to us on the 2nd day following completion. But if a holiday falls between completion of your payroll and your company payday, your employees will not see their hard-copy paychecks until the 3rd day following completion. Another: their inability to customize the interface for our company’s needs vs. the needs of all their other clients. Example: while entering newly-hired employee data into their system, there are (as would be reasonably expected) a multitude of data fields to complete: i.e. name, SSN, address, hourly rate, etc. etc. One of the necessary fields UltiPro requires for every employee is TIME ZONE. Our company only operates in the U.S. central time zone. Can the system be set up so that this field automatically defaults to U.S. Central Standard Time? Nope. Why not? Because other UltiPro clients operate in other time zones, or in multiple time zones. Repeat this “because our other clients…” answer for a substantial number of other required data fields. It’s simply more chances for things to be entered incorrectly; more invitations for other complications and issues. Another: as issues, difficulties or complications arise, UltiPro expects you reduce the problem you are having to writing for entry into their separate CUSTOMER SUCCESS PORTAL, where you receive a claim number, and hopefully a response of some kind within 24 hours. Describing an issue in writing is often challenging & time-consuming, depending upon the complexity of the issue, even for someone with exceptional writing skills. If you’re lucky, your problem might have an easy solution. If not, you might engage in a friendly little game of phone tag over the course of the next few days. I’m sure UltiPro loves this complaint system, as it most likely serves to discourage complaints or service requests from being made at all. To be fair, there is an UltiPro Rapid Response phone number, but they ask that you use this line only for urgent matters affecting a payroll with a payday within 72 hours of your call.

I have yet to experience the standard end-of-year duties and chores with our new UltiPro system. I’m sure it will be an absolute delight, all things considered. I’m afraid. Very afraid. Please keep me in your thoughts and prayers, and if you are considering making this transition, BE EXTREMELY CAREFUL.

Vendor Response

by Micole on 18/12/2018

Hi Brian,

Thank you for taking the time to leave us with feedback. We’re really sorry to hear about your experience with us. It seems like there are many things to address, and I would love to assist in improving your experience. If you're interested in working with me on this, please email me at [email protected] I hope you have a wonderful day and look forward to hearing from you soon.

Sincerely,
Micole Garatti, Ultimate Software

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