TimeTrade

TimeTrade

by TimeTrade Systems

Who Uses TimeTrade?

TimeTrade provides solutions for enterprise organizations that need to solve complex challenges scheduling multiple locations, staff and resources in the retail, banking and technology industries.

What Is TimeTrade?

TimeTrade helps leading brands optimize engagement through all phases of the customer relationship. TimeTrades Intelligent Appointment Scheduling platform harnesses the power of artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, producing better meetings and higher growth businesses. Tens of thousands of businesses including leading banks, retailers, and software companies rely on TimeTrade's Appointments-as-a-Service platform.

TimeTrade Details

TimeTrade Systems

https://www.timetrade.com

Founded 1999

TimeTrade Cost Overview

TimeTrade does not have a free version but does offer a free trial. TimeTrade paid version starts at USD 78.00.

Starting Price

USD 78.00

Pricing Details

Monthly price reflects annual subscription. View website for full pricing.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

TimeTrade Features

Appointment Scheduling Software
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Alerts/Notifications
Automated Scheduling
Calendar Management
Document Management
Load Status Tracking
Multi-Location
Online Booking
Recurring Appointments
Rules-Based Scheduling
Self Service Portal
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management

TimeTrade Reviews

Showing 5 of 65 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.1/5
Features
3.9/5
Value for Money
4.3/5
Alex B.
Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/08/2018

"This is THE booking solution for small businesses and entrepreneurs"

Comments: Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Pros: After you have it set up, it works seamlessly without you having to do much.
You can set many different types and lengths of appointments/calls.
It's easy to create and adjust the times you're available for the different appointments/calls.
It automatically sends you and the other person emails about the calls AND a reminder email!
If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked!
Amazing pricing.

Cons: It can be a little confusing to set up and the tutorial videos don't always address all your issues.

  • Reviewer Source 
  • Reviewed on 30/08/2018
Verified Reviewer
Senior Business Development Manager
Computer Software
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/05/2018

"Been using the tool for over 5-years. It has made booking meetings so much easier. "

Comments: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Pros: How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Cons: Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Vendor Response

by TimeTrade Systems on 29/05/2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

  • Reviewer Source 
  • Reviewed on 19/05/2018
Sheri B.
MT
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 14/09/2018

"Absolutely no customer support response in 4 days. Left me hanging"

Comments: My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Pros: I liked the price and simplicity of the program.

Cons: There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

  • Reviewer Source 
  • Reviewed on 14/09/2018
Verified Reviewer
Sr. Manager, Marketing Analytics & Operations
Real Estate, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/02/2018

"TimeTrade- Easy solution to customer interactions"

Pros: The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons: It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

  • Reviewer Source 
  • Reviewed on 12/02/2018
Brendan P.
Financial Advisor
Financial Services, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/07/2018

"The best return on year I have ever made in my life."

Comments: Save an estimated hundred hours per year.

Pros: This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Cons: There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

  • Reviewer Source 
  • Reviewed on 26/07/2018