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Windward System Five

Windward System Five

What Is Windward System Five?

Windward System Five is a full business management system for companies that sell, service, or rent inventory. The software includes core functionality of Point of Sale, CRM, Inventory Control, and Accounting; fully integrated operating in real-time. The feature set and flexibility of our platform allow a diverse set of vertical markets such as Home Goods, Lighting Showrooms, and Rental Shops to thrive with day-to-day use of Windward System 5, whether a single location shop or a national chain.

Who Uses Windward System Five?

We help small to medium-sized retail/wholesale companies gain control of their business. Windward System Five is fast and easy to use. We're great for companies that sell, service, or rent inventory.

Windward System Five Software - SImple, clean interface.
Windward System Five Software - Front counter flexibility
Windward System Five Software - Know your inventory
Windward System Five Software - BI Reporting

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Reviews of Windward System Five

Average score

Overall
3.8
Ease of Use
3.7
Customer Service
3.8
Features
3.8
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott
Scott
Director of Operations in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

A powerful POS with unlimited flexibility, reliable stability, and great support staff.

5.0 7 years ago

Comments: Saved our company time and money in the ling run. Being able to customize the look, feel, and functions of the application let us implement EXACTLY what our company needed. We evaluated MANY other products before choosing Windward, and nothing comes close. It was one of the better decisions made in our organization, and is a big personal red-feather in my hat.

Pros:

- Extremely customizable. Allows you to customize anything from report, to custom price-labels, to customized POS screen (even changing the size/color/look of virtually every button). If you are a little more adventurous, you can even write code that allows you make your own functions. - Easy to learn. For as advanced as this is, most people can pick up on the majority what thy need in a day. For those who want to do more, their is a complete 'Windward Academy' that you can watch videos and read comprehensive guides. - LOTS of support. If I ever have a question, there are about ten people I can call. Of-course, they have 24/7 technical support, but virtually anyone in the company is eager and willing to help. I can call my account manager, or any number of others I have talked to throughout the installation process. Even the lovely receptionist is awesome has walked me through issues on more than one occasion. - Philippines support. You might think this would be under the "Cons" section; but it isn't. The Philippines support is not outsourced like other companies, but they are actual employees working in a Windward office in Cebu. They all speak great English, are EXTREMELY knowledgeable about the product, and aim to please. No matter how frantic I am when I call, they never get upset and are always positive. And they are not going to give up until it's fixed. - You typically don't find this level of customer service in Western support groups.

Cons:

- Price tag will be your biggest hurdle. And some features will cost you extra. Having to pay extra to have the software integrate with our merchant account is probably the biggest complaint I have with the company. But even this is vastly outweighed by the Pros. If you want the best, it probably isn't going to be the cheapest. - There are occasional errors that pop up and random issues. But 90% of these are self-resolving (very intuitive software). For the other 10%, support is right there to remote in and stay with you until it's resolve.

Nava
Owner in US
Building Materials, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great system management

5.0 2 years ago

Comments: When we first took over this long-time local business, previous owners did most reports or tracking by hand (ie hand-written invoices entered into QB and hand-written price books) WWS5 helps us keep track of items in inventory, current prices and mark-ups for inventory, general price increases from vendors, EOD reports and sales, and AR accounts much more easily. We do not currently use the accounting portion, but hope to move over to the accounting option with the new data set.

Pros:

We currently use Windward for our POS and AR needs. This helps keep us on track for monthly billing to AR clients and keeps up with the daily till. We do very much like the additional features such as inventory management, price checks/updates, but have trouble at time keeping it current due to staffing issues. With more staff, this system would be absolutely amazing.

Cons:

When we first installed Windward, there were issues with understanding the larger picture during set-up. Understanding more about the system prior to set up would have helped. We are currently setting up a new database now that we understand more about the full operation of WWS5.

Kathi
CEO in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

We couldn't live with our our System 5

5.0 last month New

Comments: We couldn't do without them and their service is fantastic.

Pros:

How the inventory management and purchasing work. So many extra features here that make it so helpful.

Cons:

How the form creation functions. It is a difficult process and way too time-consuming.

Bob
Co-Owner in US
Furniture, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

continuing forward

2.0 2 years ago

Comments: We are continuing to use System Five as migration is a challenge for a small business like ours. The support crew at Windward work well to address issues; however, our account manager failed to address items that were still in process just prior to go live. Those items remain outstanding as support is unable to address them.

Pros:

Immediate processing of credit card transactions. The fact that System 5 is in the cloud is one of the primary reasons we purchased the product.

Cons:

Not enough explanation of defaults in System 5 caused redundancy in our chart of accounts. The monthly reconciliation requires that several routines be performed before you can have a reliable balance report of income/expense reports. Modifiers were disappointing as we learned that they must be setup on an item-by-item basis, rather than a category or brand basis. Custom reporting is extremely lacking and doesn't allow for us to produce the reports we need.

Rossie
Owner in Canada
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Windward Software is an amazing program to help you run your business in every aspect.

5.0 2 years ago

Comments: Inventory was a huge issue for us before we started using System Five. We absolutely cannot imagine running our business without Windward System Five at this point.

Pros:

The Support is A1 and the features of everything from Inventory to Sales Invoices, everything is connected and very user friendly. Reports are easy to run, reconciliations, sales and purchase invoicing, ageing, financials are easy to read and all other functions are again, user friendly.

Cons:

No cons at this time. We didn't like that it didn't have a payroll feature when we started with it but now it does.