Mindbody

Learn It and Use It

Pros:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons:

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered: WellnessLiving

Reasons for Choosing Mindbody: This handles so much more of the business operations

Switched From: WellnessLiving

Reasons for Switching to Mindbody: it is a clear leader in the field

Peace of Mind

Comments: Very comprehensive. There are different tier levels that offer more features as your business grows.

Pros:

More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.

Cons:

Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.

Alternatives Considered: Calendly

Reasons for Switching to Mindbody: Flexibility and much more comprehensive features.

Mindbody

Comments: Overall it was ok. It was ultimately too expensive compared to similar products. No encouraged or available way to give feedback and if you did most likely you would have no idea if anyone looked at it.

Pros:

I think it had great reporting features.

Cons:

Customer services - had long wait times. Also there were glitches in the schedule sometimes where classes would disappear. It was also pricey.

MindBody for Managing Personal Training and Massage Appointments

Pros:

Mindbody is an easy-to-use application with many helpful features. The clinic I worked in used the application for scheduling/managing personal training and massage therapy appointments, as well as ringing up merchandise and beverages that we sold. Learning to use Mindbody is very self-explanatory, in my opinion. The layout of both the web application and mobile application just makes sense. It was clearly designed to help users navigate between the things they need quickly.

Cons:

Overall, I do not have any complaints about this software. One thing that could be helpful when managing large schedules/multiple service lines would be finding a way to integrate some kind of instant-messaging right into Mindbody, so that customers could message with any questions or schedule change requests and it would come right to the Mindbody application. (Maybe this is possible, and it just wasn't something our clinic utilized!)

Great tool for scheduling and showing what services or classes are offered

Comments: I love being able to go online to see what classes and services a business has to offer and sign up for the day and time that work best for me. It also is a safe way to keep my payment on file and also to keep track of the classes or credits I have with a business.

Pros:

I love the ability for Mindbody to show multiple businesses. I am able to review classes or services from a business on a daily basis or weekly basis. It makes looking up the times and services super easy along with an easy way to sign up for the classes or services I would like. I am also able to see any credits or classes that I have taken in the past to track things if necessary. I great tool as a user and helps to have an organized view of what a business can offer to their customers.

Cons:

I wouldn't say there are any flaws with this software, it has been great to use!