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What Is LogMeIn Pro?

With the release of LogMeIn Central and LogMeIn Pro, both part of GoTo's next-generation solutions for remote access and systems management, GoTo IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.

Who Uses LogMeIn Pro?

Remote device management solution that helps businesses remote printing, password management, multi-monitor display & more.

LogMeIn Pro Software - 1

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Reviews of LogMeIn Pro

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.0
Features
4.4
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carlos
Carlos
RPA Developer in Brazil
Verified LinkedIn User
Chemicals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

LogMeIn Pro is exceptional remote access software.

5.0 2 years ago

Comments: The LogMeIn Pro software has been used for over 2 years by myself and the IT team for remote access to work computers. We used it a lot during the COVID pandemic to access shared intranet folders and documents. The interface is fluid, clean and very pleasant to use for a long time.

Pros:

The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.

Cons:

LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.

Brandy
Practice Manager/Owner in US
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Remote Access Software!

5.0 4 years ago

Comments: LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that.

Pros:

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Cons:

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Ivo
Ivo
Group Network Administrator in Ireland
Verified LinkedIn User
Luxury Goods & Jewelry, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Value Remote Desktop Solution

3.0 5 years ago

Comments: Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.
Downside is the need to have the local administrator rights to be able to log in.

Pros:

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Cons:

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Steven
IT Manager in US
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great Software, but Too Expensive

5.0 4 years ago

Comments: I loved it until the price became too prohibitive to continue using it.

Pros:

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

Cons:

After they hiked up their prices, we switched to a cheaper alternative.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great for Customer Support

4.0 7 years ago

Comments: It is the perfect fit for customer support, especially across different operating systems.

Pros:

As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons:

Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.