TOPS [ONE]

Who Uses TOPS [ONE]?

Designed for community associations, a property management solution that offers online payments, file sharing, self-service owners portal, customized general ledger, and more.

What Is TOPS [ONE]?

TOPS [ONE] web-based HOA platform serves the needs of Management Companies and Self-Managed Communities. Combine your portfolio, accounting, management, and automation tools through the TOPS [ONE] platform. Reduce your tech stack, eliminate repetitive tasks, and provide a higher quality of service. Join over 40K communities, 5M homes, and 9K users that trust TOPS Software for an all-in-one community association management experience.

TOPS [ONE] Details

TOPS Software

https://topssoft.com

Founded 1985

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Compare TOPS [ONE] with similar products

Starting price

USD 350.00/month
USD 100.00/month
USD 10.00/month
USD 280.00/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial Yes

TOPS [ONE] deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (On-Premise)
  • Linux (On-Premise)

Training

  • Live Online
  • Webinars
  • Documentation

TOPS [ONE] Features

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customizable Templates
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Invoice Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of HOA Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

TOPS [ONE] Alternatives

More TOPS [ONE] alternatives

TOPS [ONE] Reviews

Read all reviews

Overall rating

3.6/5

Average score

Ease of Use 3.8
Customer Service 3.6
Features 3.5
Value for Money 3

Review software

Share your experiences with other software buyers.

Write a Review!
David K.
President
Real Estate, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/03/2018

"Easy to use, easy to train staff on. Great product"

Comments: To run our company most efficiently.

Pros: It is web based so as long as you have an internet connection you can use it. It is very user-friendly to use, the people at TOPS are without a doubt outstanding to work with. One time we had an issue and TOPS staff spent the time on the phone with us to show us what WE were doing wrong not TOPS ONE.

Cons: We have used several products in the past and I can honestly say TOPS ONE blows them all away. There is not much in the way of bad things to say, with all software there are bugs and things we as users would love to see but the thing about TOPS ONE is they care and listen so if you are looking for something specific just ask, reach out to them talk to them they will accommodate you.

Vendor Response

by TOPS Software on 07/06/2018

David, thank you so much for your kind words! we had a strong vision (http://www.topssoft.com/one/roadmap) when we built TOPS [ONE] to make a product that successfully served ALL of the stakeholders of a community association in one single platform. It is encouraging when customers can intuit and embrace that vision!

  • Reviewer Source 
  • Reviewed on 19/03/2018
Jeffrey F.
  • Overall Rating
    4.5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/10/2011

Comments: I am the Vice President and General Manager for Steward Property Services, Inc., located in Petaluma, CA. We are a small company that has a strong local reputation that has been built over twenty years of managing Common Interest Developments from Ukiah to San Rafael. We have a unique take on managing HOAs and prefer to work toward a sense of community, rather than as enforcement agents. However, every Board we manage and every Association we manage is unique and they all have their own priorities, which we try our best to satisfy. When I started with this company over five years ago, the housing market was just beginning to crash. Foreclosures and bankruptcies were skyrocketing and our operational needs were multiplying faster than we could handle. This is when I started looking to consolidate our operations and use technology to increase efficiency in an effort to lower costs for our clients. We had been using software that was geared toward rental properties and creating customized communication using the Microsoft Office Suite. As our business began to grow, and I was promoted into more of a supervisory position, there was no way for me to provide accurate or constructive oversight because everyone seemed to be "doing their own thing." When I came across TOPS software, a light came on. All of their features fit all of our needs and everything was bundled into one nice package, which also functioned as a centralized database for all of the information that we had previously had to create individual folders for. The housing of data was also attractive because much of this could be kept digitally and we could begin decreasing our paper use. I researched many competitors and many different types of programs. The answer, for me, quickly became obvious. TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help. In 2008, we purchased the software with the intent of having our accounting department test it and become familiar with it, before introducing it to the management side of the house. This was incremental because we were able to first import all of our accounts from our previous software. Because we had our own unique needs, we chose to transfer all of the data ourselves, but if you are not that tech savvy, TOPS has conversion specialists that can work with almost any kind of database and get you up and running quickly. TOPS worked with our banks so that we could import and export data for check writing, reconciliations, deposits and all other areas of accounting functionality. We were able to convert all of our properties as their fiscal cycles renewed and began 2009 with all of our accounts in TOPS. The hiccups were minimal, but I was sure to purchase their unlimited tech support, and this has become incredibly valuable, as we have progressed. They are so friendly and helpful with minor user issues, but when our server crashed and we had to convert all of our backup data to our new server, TOPS worked overtime to make sure that we were up and running as soon as possible. If we want to customize any of our operations within TOPS, tech support and their training department have helped us get there. The training classes are fantastic and easy for any user, no matter the skill level. Once we transitioned this software to our managers, the reaction was immediate. Our managers actually thanked me for making their jobs easier. I helped them set up their form letters and CC&R tables, and suddenly their mountain of violation work had been streamlined and easily archived for reference. The reports helped them manage work orders, phone calls, and follow up on violations. I helped accounting set up their delinquency tables and tracking became a breeze. It was easier to train my successor on the delinquency process because TOPS streamlines and tracks the progress of the delinquency and using the job streaming function allowed the delinquency process to be completed in a matter of minutes, versus what used to take us three or four days. I could type on and on about how valuable TOPS has been to our business. They are constantly evolving the software and developing partnerships with companies such as AtHomeNet.com, who created and manages Association websites for us and is able to work with TOPS so that users can securely login to their Association site and view pertinent accounting data and reports. I try to attend any seminar TOPS offers because their products keep evolving so rapidly, I don't want to miss out. If you are thinking of transitioning software, I highly recommend TOPS for both small and large management companies. If you would ever like to speak with me about our experience, someone at TOPS can put you in touch with me. Or use the contacts listed in this review. I could not be happier with the choice we made. I hope you have success too!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/10/2011
Kimberly M.
Association manager
Real Estate, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/05/2021

"Tops one review"

Comments: Very good

Pros: I like that it is easy to maneuver to get to each platform

Cons: Too many enhancements that must be added that were not implemented from tops pro

  • Reviewer Source 
  • Reviewed on 02/05/2021
Jay P.
Vice President
Real Estate
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/07/2016

"Full of Bugs and No Support"

Pros: The vendor has very nice and professional employees

Cons: The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Vendor Response

by Andrea on 22/07/2016

Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves.

I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes.

Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee.

With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/07/2016
Tiffany J.
Community Manager
Real Estate, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/06/2018

"TOPS One Worth the Effort - Paid off BIG Time!"

Comments: Now that the pains of set up are over, we are all loving TOPS One. Since it is a new system they still have some bugs to work out; however, I have found the support team to be very responsive. Their enhancement program is nice, it allows you to recommend changes to upgrade the system to better suit your business needs. You will need to have a comprehensive plan in place, starting with the accounting transition and the patience to work through the transition. I learned a tremendous amount during this time and feel like I truly have a solid grasp on the accounting functions and reporting much better than beforehand.

Pros: Love having all property, accounting and resident information at my fingertips. Great for onsite managers. Provides real time reports and transparency of management operations to the board. Paying for itself double fold!

Cons: Set up was far from painless. Would definitely recommend the TOPS One Support Team find a way to assist in the transition by providing a comprehensive preparation plan.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/06/2018