---
description: Learn more about Vantage Point price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vantage Point Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Vantage Point](/software/34250/vantage-point)

# Vantage Point

Canonical: https://www.capterra.com.au/software/34250/vantage-point

> Vantage Point software by Pipkins provides scheduling, forecasting, and planning tools for contact centers.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Vantage Point?

Contact centers, enterprises, task management workers, and government agencies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pipkins

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Pipkins directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Budgeting/Forecasting
- Employee Scheduling
- For Call Centers
- Labor Forecasting
- Performance Management
- Performance Metrics

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software)
- [Call Center Workforce Management Software](https://www.capterra.com.au/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews)
2. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [Gong.io](https://www.capterra.com.au/software/157969/gong-io) — 4.8/5 (560 reviews)
4. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [ZIWO](https://www.capterra.com.au/software/171265/ziwo) — 4.7/5 (108 reviews)

## Reviews

### "In for the Long Haul it has 23 industry firsts and they do Custom work\!" — 5.0/5

> **Verified Reviewer** | *10 February 2018*
> 
> **Pros**: You can design what you need and the developers work with you\!  Do not have to hope enough users want what you want\!

-----

### "Functions are there, ui isn’t." — 3.0/5

> **rebecca** | *8 December 2019* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: I like the functions that pipkins has. We use it for scheduling needs, planning and scheduling needs.
> 
> **Cons**: For one you have to use internet explore for agents to log in and view their schedules etc. the interface really needs work.
> 
> We use it for scheduling purposes, including OT, vacation/sick etc.

## Links

- [View on Capterra](https://www.capterra.com.au/software/34250/vantage-point)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/34250/Vantage-Point/> |
| en-AE | <https://www.capterra.ae/software/34250/vantage-point> |
| en-AU | <https://www.capterra.com.au/software/34250/vantage-point> |
| en-CA | <https://www.capterra.ca/software/34250/vantage-point> |
| en-GB | <https://www.capterra.co.uk/software/34250/vantage-point> |
| en-IE | <https://www.capterra.ie/software/34250/vantage-point> |
| en-IL | <https://www.capterra.co.il/software/34250/vantage-point> |
| en-IN | <https://www.capterra.in/software/34250/vantage-point> |
| en-NZ | <https://www.capterra.co.nz/software/34250/vantage-point> |
| en-SG | <https://www.capterra.com.sg/software/34250/vantage-point> |
| en-ZA | <https://www.capterra.co.za/software/34250/vantage-point> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Vantage Point","description":"Vantage Point is a comprehensive workforce management software that provides enterprise-wide scheduling, forecasting, planning, and performance management tools for contact centers and back offices. The software utilizes proprietary algorithms and models developed by Pipkins to enable accurate forecasting and optimal staff scheduling across multiple sites and channels, including calls, chat, email, and back office work items. Vantage Point aims to increase operational efficiency, improve customer service levels, boost team morale, and reduce costs through automated processes and real-time analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6ac2968-4fd3-4d1b-9dfa-2eba9140fc50.jpeg","url":"https://www.capterra.com.au/software/34250/vantage-point","@id":"https://www.capterra.com.au/software/34250/vantage-point#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/34250/vantage-point#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Vantage Point?","@type":"Question","acceptedAnswer":{"text":"Vantage Point is a comprehensive workforce management software that provides enterprise-wide scheduling, forecasting, planning, and performance management tools for contact centers and back offices. The software utilizes proprietary algorithms and models developed by Pipkins to enable accurate forecasting and optimal staff scheduling across multiple sites and channels, including calls, chat, email, and back office work items. Vantage Point aims to increase operational efficiency, improve customer service levels, boost team morale, and reduce costs through automated processes and real-time analytics.","@type":"Answer"}},{"name":"Who Uses Vantage Point?","@type":"Question","acceptedAnswer":{"text":"Contact centers, enterprises, task management workers, and government agencies.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/34250/vantage-point#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Workforce Management Software","position":2,"item":"/directory/30210/workforce-management/software","@type":"ListItem"},{"name":"Vantage Point","position":3,"item":"/software/34250/vantage-point","@type":"ListItem"}]}]}
</script>