ChannelAdvisor Enterprise

by ChannelAdvisor

Who Uses ChannelAdvisor Enterprise?

Leading brands and retailers looking to engage with consumers across their buyer's journey, expand their reach across marketplaces and improve fulfillment.

What Is ChannelAdvisor Enterprise?

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world's commerce. For nearly two decades, ChannelAdvisor has helped over 2,700 brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.

ChannelAdvisor Enterprise Details

ChannelAdvisor

http://www.channeladvisor.com

Founded 2001

ChannelAdvisor Enterprise Cost Overview

ChannelAdvisor Enterprise does not have a free version and does not offer a free trial.

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ChannelAdvisor Enterprise video
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Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Online

ChannelAdvisor Enterprise Features

Channel Management Software
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
CRM
Data Security
Email Marketing
Inventory Management
Kitting
Mobile Access
Multi-Channel Marketing
Multi-Store Management
Promotions Management
Returns Management
Reviews Management
SEO Management
Templates

ChannelAdvisor Enterprise Reviews

Showing 5 of 45 reviews

Overall
3.7/5
Ease of Use
3.4/5
Customer Service
3.1/5
Features
4.1/5
Value for Money
3.1/5
Cynthia Q.
MultiChannel Marketing & eCommerce Director
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 26/11/2019

"If you sell on more than one marketplace, you need this software"

Comments: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Pros: Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Cons: My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

  • Reviewer Source 
  • Reviewed on 26/11/2019
Moshe D.
Director
Retail, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 20/09/2019

"Powerful software but Expensive and hard to learn"

Comments: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pros: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Cons: TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Vendor Response

by ChannelAdvisor on 25/09/2019

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Reviewer Source 
  • Reviewed on 20/09/2019
Randy B.
Owner
Furniture, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018

"Good software but not the best company"

Comments: All in all it is good software but not the best company to work with.

Pros: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2018
Kevin K.
Director of Pricing & Business Analytics
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/09/2019

"Simple, Yet Robust Marketplace Product & Listing Management"

Comments: Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

Pros: Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Cons: Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

Vendor Response

by ChannelAdvisor on 26/09/2019

Kevin,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Reviewer Source 
  • Reviewed on 25/09/2019
Josh S.
Marketplace Operations Lead
Retail, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/09/2019

"The only marketplace listing management tool I'd recommend"

Comments: I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

Pros: The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want.

Cons: When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

Vendor Response

by ChannelAdvisor on 26/09/2019

Josh,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Reviewer Source 
  • Reviewed on 25/09/2019