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What Is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

SurveyMonkey Software - SurveyMonkey survey responses
SurveyMonkey Software - SurveyMonkey analyze results
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SurveyMonkey Software - SurveyMonkey survey builder

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Reviews of SurveyMonkey

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ömer Faruk
Ömer Faruk
Branch Manager in Türkiye
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

If you report to multiple people Dashboard feature is a must have solution.

5.0 2 years ago

Comments: We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Pros:

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Cons:

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Maszni
Maszni
Senior Web Developer in Malaysia
Verified LinkedIn User
Entertainment, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy platform for survey bulding

4.0 3 years ago

Comments: Using survey form to collect data from our workers is the best way to know our employees opinion things that we can upgrade or change in our company. It has option for anonymous data entry , so our employees can filling the survey form freely.

Pros:

There are several option or way to collect opinion or survey from customer and employees using SurveyMonkey, such as the survey form, opinion pool or online form. It makes the data collection process really easy and effective for us to use. Every type of survey has it own survey template that are customized to optimized the survey objective.

Cons:

Every software has its own flaws, and SurveyMonkey also has some thing that they need to add, like live chat option for fast communication with the support team. Introduction for more cheaper plan for a light user as our company will help us to stick to this software longer, as we don't use it too often to maintain its expensive monthly plan.

Adeena
Marketing assistant in US
Graphic Design, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

User friendly

5.0 3 weeks ago New

Pros:

Easy to use. Used to gather customer data

Cons:

Nothing! It’s great to use and I recommend

Andrew
Program and Financial Officer in Canada
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid product but lots of caveats

3.0 2 months ago

Comments: The surveys are nice; embedding could use more work though since it gives you limited control over the embed options compared to other tools like MS Forms. I wish that data was synced realtime to a workbook that could be referenced instead of needing to be exported each time there is new data.

Pros:

It has tons of questions types including a few like the slider that are unique to SurveyMonkey. Lots of customisable options on formatting and overall layout.

Cons:

The data; it's stuck within SM's system and cannot be analysed live by any external tools like PowerBI or easily brought into Excel on a realtime basis. It's stuck inside and that makes it aggravating.

Giorgi
Visiting lecturer in Georgia
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Survey monkey generates perfect report

5.0 4 months ago

Comments: My overall experience with SurveyMonkey has been positive. The platform's user-friendly interface and versatile features simplified survey creation. Robust analytics provided valuable insights, and responsive customer support enhanced the overall satisfaction of using the platform.

Pros:

I appreciate SurveyMonkey for its user-friendly interface, versatile survey creation tools, robust analytics features, and responsive customer support, making the survey process efficient and insightful.

Cons:

Has many limitations in SurveyMonkey's free plan, such as restricted access to advanced features