--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.com.au/software/32728/surveymonkey Page: 1 / 419\ Next: [Next page](https://www.capterra.com.au/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10455 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10455 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customisable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Personalization - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.com.au/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.com.au/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.com.au/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.com.au/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.com.au/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.com.au/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (967 reviews) 2. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyLegend](https://www.capterra.com.au/software/156752/surveylegend) — 4.6/5 (965 reviews) 4. [UmfrageOnline](https://www.capterra.com.au/software/201674/enquetes-maken) — 4.6/5 (1630 reviews) 5. [Google Forms](https://www.capterra.com.au/software/176571/google-forms) — 4.7/5 (11437 reviews) ## Reviews ### "easy set up, good tracking and sufficient functionality on the free plan" — 5.0/5 > **Verified Reviewer** | *30 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set up and use, it has sufficient functionality on a free plan (they don't force you into a paid plan straight away to use the bare minimum). They have good resources to establish basic knowledge > > **Cons**: the export functions were glitchy at first so I didn't have a pdf or PPT I could use for a presentation as I assumed ----- ### "Survey Monkey Review" — 5.0/5 > **Emma** | *13 November 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: SurveyMonkey offers a wide range of question types and logic branching, which helps when you need to tailor the survey flow to different respondents > > **Cons**: The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans. > > SurveyMonkey is a strong and reliable choice for organisations or individuals who plan to run regular surveys. It works particularly well for feedback, market research, internal staff surveys, etc ----- ### "Great Interface" — 4.0/5 > **Chelsea** | *28 May 2025* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: It is user friendly, has a broad range of question types (e.g. multiple choice or drop downs) and a good range of analytics that are real time. > > **Cons**: Limited free version that can only yield 40 responses and can be pricey to get larger data sets with more in depth analytics > > Overall a really great way to complete surveys but found some limitations as a light user - enjoy the analytics ----- ### "Reliable survey platform" — 4.0/5 > **Anonymous User** | *14 November 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: Can customise the style and theme of a survey according to brand guidelines. Autoprediction of question type is great and generally accurate. > > **Cons**: Cannot use a generic company email address for the account. Using a shared generic email address would make much more sense for simplicity and continuity, especially as employees change over time. ----- ### "SurveyMonkey is an easy recommendation" — 5.0/5 > **Michael** | *27 July 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: The main thing that stood out for us about SurveyMonkey was its ease of use. It was very approachable. Setting up a survey was quick and straightforward, and it was one of the first tools of its kind we tried. > > **Cons**: Perhaps because of our use cases, we found nothing particularly wrong about SurveyMonkey - it worked, and worked well. > > Overall we found SurveyMonkey to be easy to use, with a shallow learning curve and zero to launch (at least for our simple surveys) in only a few minutes. ----- Page: 1 / 419\ Next: [Next page](https://www.capterra.com.au/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data