--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.com.au/software/32728/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.capterra.com.au/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10475 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.com.au/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.com.au/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.com.au/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.com.au/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.com.au/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.com.au/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (971 reviews) 2. [UmfrageOnline](https://www.capterra.com.au/software/201674/enquetes-maken) — 4.6/5 (1730 reviews) 3. [Google Forms](https://www.capterra.com.au/software/176571/google-forms) — 4.7/5 (11479 reviews) 4. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 5. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "Reliable Survey Tool for Fast Feedback Collection" — 5.0/5 > **Sonu** | *24 June 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: SurveyMonkey is very easy to use, even for beginners. The survey design tools are simple and intuitive, allowing our team to create professional surveys quickly. I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently. The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection. Customer support was responsive whenever we needed assistance. > > **Cons**: The pricing can feel a bit expensive for smaller teams, especially when advanced features are locked behind higher-tier plans. Some customization options are limited unless you upgrade. I also noticed that exporting detailed reports and analytics could be smoother. > > Overall, SurveyMonkey has been a reliable platform for collecting customer and employee feedback. It saves time, is easy to manage, and provides valuable insights through well-organized reports. The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research. ----- ### "easy set up, good tracking and sufficient functionality on the free plan" — 5.0/5 > **Verified Reviewer** | *30 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set up and use, it has sufficient functionality on a free plan (they don't force you into a paid plan straight away to use the bare minimum). They have good resources to establish basic knowledge > > **Cons**: the export functions were glitchy at first so I didn't have a pdf or PPT I could use for a presentation as I assumed ----- ### "Survey Monkey Review" — 5.0/5 > **Emma** | *13 November 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: SurveyMonkey offers a wide range of question types and logic branching, which helps when you need to tailor the survey flow to different respondents > > **Cons**: The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans. > > SurveyMonkey is a strong and reliable choice for organisations or individuals who plan to run regular surveys. It works particularly well for feedback, market research, internal staff surveys, etc ----- ### "Great Interface" — 4.0/5 > **Chelsea** | *28 May 2025* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: It is user friendly, has a broad range of question types (e.g. multiple choice or drop downs) and a good range of analytics that are real time. > > **Cons**: Limited free version that can only yield 40 responses and can be pricey to get larger data sets with more in depth analytics > > Overall a really great way to complete surveys but found some limitations as a light user - enjoy the analytics ----- ### "Reliable survey platform" — 4.0/5 > **Anonymous User** | *14 November 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: Can customise the style and theme of a survey according to brand guidelines. Autoprediction of question type is great and generally accurate. > > **Cons**: Cannot use a generic company email address for the account. Using a shared generic email address would make much more sense for simplicity and continuity, especially as employees change over time. ----- Page: 1 / 420\ Next: [Next page](https://www.capterra.com.au/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data