Point of Rental Software

"My Point of Rental Software story"

Comments: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros: Windows based
Support team
Ease of use
Integrated website

Cons: Still working out the French translation

"Great software, even better support"

Comments: Overall, we enjoy using POR. We have moved to POR six years ago and we wouldn't go anywhere else if we had to make the decision again.

Pros: This is the gold standard of rental software.
Their support is legendary.
They have many years of experience in the industry.
Most of their staff come from the rental industry
Their software is very feature rich (more than anything else I've ever seen.
They have a wonderful system to manage availability of rental items
They are very responsive to requested features from their users.
New features are being added to allow customers pay and ask for quotes online.
Data can be pulled into other software for analysis and reporting.

Cons: Their support quality has suffered as they have grown very quickly in the past few years.
It is legacy software which makes it a bit less user friendly and difficult to learn.
It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices.

"Too Many Limitations for Any Serious Business to Consider for Online Bookings"

Comments: It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business.

Pros: The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades.

Cons: I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult.

Alternatives Considered: EZRentOut

Reasons for Switching to Point of Rental Software: Because I'm an idiot.

"Equipment Rental Store Owner"

Comments: Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

Pros: Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

Cons: The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.

"Point-of-Rental_Review"

Pros: Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use.

Cons: if we want to add functions to the system to taylor them to our needs it is hard to get that done.