---
description: Learn more about CustomerFirst price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerFirst Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [CustomerFirst](/software/28128/customerfirst)

# CustomerFirst

Canonical: https://www.capterra.com.au/software/28128/customerfirst

> Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses CustomerFirst?

Software companies, customer service teams, and development teams.

## About the vendor

- **Company**: RTI Software

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact RTI Software for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- CRM
- Call Center Management
- Contact Management
- Customer Database
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Task Management
- Workflow Management

## Support Options

- 24/7 (Live rep)

## Category

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)

## Related Categories

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/28128/customerfirst)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/28128/customerfirst> |
| de-AT | <https://www.capterra.at/software/28128/customerfirst> |
| de-CH | <https://www.capterra.ch/software/28128/customerfirst> |
| en | <https://www.capterra.com/p/28128/CustomerFirst/> |
| en-AE | <https://www.capterra.ae/software/28128/customerfirst> |
| en-AU | <https://www.capterra.com.au/software/28128/customerfirst> |
| en-CA | <https://www.capterra.ca/software/28128/customerfirst> |
| en-GB | <https://www.capterra.co.uk/software/28128/customerfirst> |
| en-IE | <https://www.capterra.ie/software/28128/customerfirst> |
| en-IL | <https://www.capterra.co.il/software/28128/customerfirst> |
| en-IN | <https://www.capterra.in/software/28128/customerfirst> |
| en-NZ | <https://www.capterra.co.nz/software/28128/customerfirst> |
| en-SG | <https://www.capterra.com.sg/software/28128/customerfirst> |
| en-ZA | <https://www.capterra.co.za/software/28128/customerfirst> |
| fr | <https://www.capterra.fr/software/28128/customerfirst> |
| fr-BE | <https://fr.capterra.be/software/28128/customerfirst> |
| fr-CA | <https://fr.capterra.ca/software/28128/customerfirst> |
| fr-LU | <https://www.capterra.lu/software/28128/customerfirst> |
| it | <https://www.capterra.it/software/28128/customerfirst> |

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