Tangoe TEM

Tangoe TEM

by Tangoe

Who Uses Tangoe TEM?

Tangoe offers solutions for small, mid market and large enterprises with both domestic and global operations We sell to all industries and sectors.

What Is Tangoe TEM?

Lets face it. Telecom Expense Management isnt easy. If it were, you wouldnt be here looking for a way to break free from tedious manual management.

Its time to break free from the status quo.

Get real results that make a measurable impact on your organization. Reduce telecom costs, find ongoing savings, track usage, and get a handle on spend with Telecom Expense Management solutions from Tangoe.

Get started with our eBook: The Ultimate Guide to TEM.

Tangoe TEM Details

Tangoe

http://www.tangoe.com

Founded 2000

Tangoe TEM Cost Overview

Tangoe TEM does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Tangoe TEM Features

Telecom Expense Management Software
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting

Tangoe TEM Reviews

Showing 5 of 5 reviews

Overall
3.8/5
Ease of Use
4/5
Customer Service
3.8/5
Features
3.8/5
Value for Money
3.8/5
Jayne W.
IT Procurement Analyst - Telecom
Textiles, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/02/2017

"Tangoe Rivermine TEM Review"

Comments: We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Pros: I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Cons: When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

  • Reviewer Source 
  • Reviewed on 17/02/2017
John M.
Finance Director
10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/02/2017

"Tangoe TEM"

Comments: We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Pros: Quick access to invoices and billing information.

Cons: Would desire more comprehensive and easier to use reporting tools.

  • Reviewer Source 
  • Reviewed on 24/02/2017
Verified Reviewer
Purchasing Associate
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 08/02/2019

"A Middle of the Road TEM"

Pros: We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Cons: Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

  • Reviewer Source 
  • Reviewed on 08/02/2019
Jeff S.
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 24/02/2017

"Fixed TEM Services"

Comments: Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

  • Reviewer Source 
  • Reviewed on 24/02/2017
Brandi M.
Sourcing Category Manager, Technology
Nonprofit Organization Management, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 07/06/2017

"Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend. "

Comments: We were able to get a basic insite into our Telecom spend overall.

Pros: Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

Cons: We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

  • Reviewer Source 
  • Reviewed on 07/06/2017