RDPWin

This product has transformed my property rental business

Pros:

It's made it super easy for me to expand my property rental business. I love it so much I've told other property managers in my area.

Cons:

It took a while for me to get up & running with this software. some additional implementation support would have been helpful

I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn.

Comments: I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Pros:

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Cons:

One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders. We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.

RDP

Comments: RDP support and staff has always been extremely responsive.

Pros:

The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Cons:

Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

RDP Has Been Great for our Resort Property Management!

Pros:

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

Cons:

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

RDP is user friendly and has tons of excellent reports. Very knowledgeable and helpful staff.

Comments: Lots of great reports.
Accurate and convenient month end reporting
Easy and seamless reservations from start to finish.
Quick view a great tool.
Realtime online bookings.
Integrated information.
Great process and efficiency.
Accurate real time information.
Hassle free management of bookings.
Seamless Group bookings.

Pros:

I love the tape chart and how easy it is to move reservations around....one click and completed. Easy to figure out from beginning to end of reservation being made for beginner to administrator. Great staff to deal with from installation to daily use.....fast and efficient.

Cons:

A lot of custom programming. When searching under find a reservation and you search a common last name and you have to hit the arrow to the next page it always says "RDP has encountered a problem. We are sorry for the inconvenience." You can go Comp to Pre-assign or Inventory but you can not go Pre-assign or Inventory to Comp.

Overall I feel that RDP is a quality sofrware. I feel that there should be more training available.

Pros:

RDP has become much more reliable, and user friendly over the last 7 years I have used the software.

Cons:

Each time there is an update we experience a new set of issues. We typically lose something that is useful to gain something that may or may not increase functionality.

Benefits of RDP

Comments: RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.

Pros:

Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

Cons:

The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

Stuck in the 90s

Comments: RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.

Pros:

RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.

Cons:

Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.

RDP is a flexible software product for the vacation rental business.

Pros:

The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.

Cons:

The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.

Great for independent hotels and resorts!

Comments: We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items.

Pros:

This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.

Cons:

The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.

Terribly slow, expensive to maintain

Pros:

It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.

Cons:

It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.

RDP Review

Pros:

It does everything we need it to, including check ins, outs, and whatever extracurricular activities guests may order

Cons:

spotty support, having to manually recalculate various fees instead of the program doing the math, prices randomly changing

Great Software for the Price

Pros:

Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

Cons:

With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

Good software

Pros:

User friendly, most staff can figure it out quickly. Decent reporting and statistical data. Doesn't need much maintenance once it is set up. Company has great customer support, they get back to you pretty quickly and solve your issues quickly.

Cons:

Programming can be complex, company is slower towards any new developments - they seem to be just maintaining what they have.

Reports

Comments: We had an issue recently with RDP not updating our TravelClick from May, 1, 2019 on, which means no reservations. It has been resolved but I had to hear it from a guest trying to reserve online to know about it.

Pros:

For the most part, I find RDP user friendly, once you get into using it.

Cons:

I find the reports difficult to find what exactly I'm looking for sometimes. I feel it overwhelming.

software review

Comments: The software fits out timeshare property management process better than the previous 2 systems we've worked on. Support is good. Custom development is good.

Pros:

Ease of making reservations for all types. Reporting with Crystal.

Cons:

After 2 years, we are still consistently requiring support for contract and other issues related to the owner data.

While a transition like this is never easy, it went pretty smoothly with RDP

Comments: Necessary to run our business

Pros:

It's very comprehensive and offers way more than we think we'll ever need. It was the only replacement to our almost obsolete program that was able to integrate our membership club files with the front desk program. We have had very few big problems and rarely have to re-boot. Seems pretty trouble-free.

Cons:

The screens are very busy and there isn't much differentiation to them. The tape chart spaces for each day are way too narrow. We like to be able to see more information at a glance. The software is very complicated and difficult to learn for new employees. It's easy to make mistakes.

Long time customer

Comments: I love RDP and would recommend to anyone

Pros:

Very easy to use and train staff on, work order program is the easiest and fastest I have every seen.

Cons:

I wish it would allow for multiple owner emails and even guest emails

I have been using it for a while and it is good.Over all the RDP team Is wonderful to work with.

Pros:

Easy to use if you get the hang of it. It gives the exact report. The mass emailing is a plus to it.

Cons:

The Software is little over priced. There are lot of other programs in the market which are cheaper and are offering more features. Support need to be more prompt, instead of call or emailing.

It is good for hotel reservations, but I don't like the interface and it is not user friendly

Pros:

The tape chart, the ability to create customized reports, I also like the ability to send out emails directly from the software.

Cons:

The interface looks awful. I would love to see a more modern interface. I also hate how not user-friendly it is. It is not an intuitive software.

Not the best at what it does, but it still functions.

Pros:

I liked the ability to put notes virtually everywhere, and it was very easy to keep track of guest issues within the software. Inventory was accurate and the check in process is seamless.

Cons:

Too many screens, can be difficult to navigate. I don't know if it's an issue with the software or not but ours locked up a lot and didn't play nice with POS systems across our property.

Excellent system, fantastic support staff

Pros:

We are a condominium-style resort with individual ownership (condotel). We have two separate resorts and a separate US-based reservations center, all operating under one name. We have a variety of booking and payment avenues and a lot of specific needs. RDP has been able to handle all of the little differences and details that set us apart from standard resorts with ease. For every question/possible issue, RDP has had a solution. Our staff likes the fact that this is more Windows-based and intuitive; everyone has caught on quickly. Our housekeeping, maintenance, and management teams love the mobile apps; communication and efficiency have improved.

Cons:

In the future, it would be nice to see a back end accounting system added in so that we can do everything in one system.

We have been an RDP client for years and expect to be for many years.

Pros:

If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP.

Cons:

The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us.

Excellent Program and Exceptional Support Staff

Pros:

The software is very user-friendly. It is organized well and follows a well ordered step-by-step process for ease of use. Their customer service & support team is very friendly and easy to work with. They get back to us quickly and are always able to resolve our issues. They also provide great initial training and continuing education.

Cons:

This software program is built for the industry and not for each individual property, so some things are not as customizable as one would hope. However, it has functionalities that can be adapted to meet most requests and requirements.

Front desk

Comments: Maintenance fee payments are having issues and being looked at right now. Usually any issues we have are fixed within the day or in a few days.

Pros:

Check in and out is easy to do. Running reports and night audit is farely simple

Cons:

Customer support and a lot of errors on the timeshare part