RDPWin

by Resort Data Processing

Who Uses RDPWin?

Lodging companies that have a need for a comprehensive software solution with increased functionality designed to adapt to the unique requirements of the property.

What Is RDPWin?

Resort Data Processing (RDP) has long been considered one of the pioneers of the property management software industry, and currently supports over 1000 installations worldwide. RDP specializes in providing a customized solution for each client. We cater to properties of all sizes, from small luxury vacation rental companies, to 1500 room resort properties. Our software solutions offer an endless feature set, that has evolved over 35 years from customer input and real world application.

RDPWin Details

Resort Data Processing

http://www.resortdata.com

Founded 1981

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RDPWin pricing overview

RDPWin does not have a free version but does offer a free trial. RDPWin paid version starts at USD 5,000.00/one-time.


Starting Price

USD 5,000.00/one-time

Pricing Details

Dependent on size of the property, functionality desired & server location.

Free Version

No

Free Trial

Yes

RDPWin deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

RDPWin Features

  • Guest Check-in/Check-out
  • Multi-Location
  • Online Reservations
  • Permit Management
  • Point of Sale (POS)
  • Rental Management
  • Site Maps
  • Site Reservation Management
  • Utility Billing

View full list of Campground Management Software

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property

View full list of Hospitality Property Management Software

  • Accounting
  • Commission Management
  • Contract Management
  • Lead Management
  • Maintenance Management
  • Owner Management
  • Property Management
  • Sales Tracking
  • Tour Management

View full list of Timeshare Software

  • Commission Management
  • Contact Management
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Reservations Management
  • Vendor Management
  • Work Order Management

View full list of Vacation Rental Software

RDPWin Alternatives

More RDPWin alternatives

RDPWin Reviews

Read all reviews

Overall rating

4/5

Average score

Ease of Use 3.9
Customer Service 4.1
Features 3.9
Value for Money 3.8

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Verified Reviewer
General Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 25/01/2019

"RDPWIN"

Pros: I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.

Cons: Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for

  • Reviewer Source 
  • Reviewed on 25/01/2019
Nikki H.
Guest Services Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/04/2018

"I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn."

Comments: I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Pros: I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Cons: One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders.
We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.

  • Reviewer Source 
  • Reviewed on 13/04/2018
Darcy L.
General Manager
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/10/2018

"RDP"

Comments: RDP support and staff has always been extremely responsive.

Pros: The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Cons: Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

  • Reviewer Source 
  • Reviewed on 22/10/2018
Verified Reviewer
General Manager
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 12/10/2018

"RDPWin software review"

Comments: The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

Pros: RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Cons: The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

  • Reviewer Source 
  • Reviewed on 12/10/2018
Verified Reviewer
CEO I Founder
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 21/03/2018

"Multi-Ownership Management Features"

Pros: This software has a the unique ability to track and run reports for individual units. If you are using Property Management System to rent/lease multiple units that have different ownership structures this is great software to do so.
Great value for any small-mid size property that is looking to update old software.

Cons: Up-front costs are much lower than other PMS for hotels but this system requires you to host on your server. There was no cloud options for running the software (This may have changed since we put this system in place in a hotel setting in 2011 and used it until 2013).

Vendor Response

by Resort Data Processing on 03/04/2018

As of 2013 we do offer cloud solutions as well as great value compared to other cloud based PMS systems.

  • Reviewer Source 
  • Reviewed on 21/03/2018