WorkWave PestPac

WorkWave PestPac

by WorkWave

Who Uses WorkWave PestPac?

Small to mid and large-sized pest management companies.

What Is WorkWave PestPac?

WorkWave PestPac is THE proven, complete solution for pest control companies of every size. Everything you need to manage and grow your business in one place. Reduce paperwork, operate more efficiently, generate more leads, close more sales and keep more customers. WorkWave is the leading technology company in the industry with thousands of customers and over 35 years of expertise in developing solutions specifically built for pest control businesses.

WorkWave PestPac Details

WorkWave

http://www.WorkWave.com

Founded 1984

WorkWave PestPac Cost Overview

WorkWave PestPac does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

WorkWave PestPac Features

Pest Control Software
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Routing
Scheduling

WorkWave PestPac Reviews

Showing 5 of 205 reviews

Overall
4/5
Ease of Use
3.7/5
Customer Service
4.1/5
Features
4/5
Value for Money
3.9/5
Richard L.
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/01/2018

"PestPac - Great software for independent pest control owners/operators!"

Pros: I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons: It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/01/2018
Jennifer A.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/11/2019

"Excellent Service Every Time"

Comments: It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Pros: It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Cons: I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Vendor Response

by WorkWave on 23/12/2019

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

  • Reviewer Source 
  • Reviewed on 26/11/2019
Kim L.
Operations Administrator
Environmental Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/06/2020

"Best Ever"

Comments: I can tell you that the customer support they offer is the BEST! The training they give to each employee is unreal!! Each and every customer support person has been super friendly and they listen without interruptions.

Pros: This software is awesome as you have so many different ways to set things up per customer and there is always a way!

Cons: This is a very complicated software system. There are so many options to do what you need to get done, but each time you call for customer support, you learn a new way.

  • Reviewer Source 
  • Reviewed on 23/06/2020
Shannon R.
Marketing Coordinator
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 12/12/2019

"Modules on top of modules"

Comments: My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there.

Pros: I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc.

Cons: Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports.

Vendor Response

by WorkWave on 10/01/2020

Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team!

  • Reviewer Source 
  • Reviewed on 12/12/2019
Laura W.
Office Manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/11/2019

"Great Software for Pest Control Company!"

Pros: This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Cons: I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Vendor Response

by WorkWave on 10/01/2020

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

  • Reviewer Source 
  • Reviewed on 14/11/2019