PestPac

Who Uses PestPac?

Residential and commercial small to enterprise-level pest control companies.

What Is PestPac?

WorkWave PestPac is the most robust, innovative pest control software on the market. Everything you need to manage and grow your business in one place. Reduce paperwork, operate more efficiently, generate more leads, close more sales and keep more customers. WorkWave is the leading technology company in the industry with thousands of customers and over 35 years of expertise in developing solutions specifically built for pest control businesses.

PestPac Details

WorkWave

http://www.WorkWave.com

Founded 1984

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PestPac video
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PestPac pricing overview

PestPac does not have a free version.


Starting Price

Not provided by vendor

Pricing Details

Two licensing options are available, with Standard and Enterprise editions offered. Pricing details are available on request.

Free Version

No

PestPac deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

PestPac Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Field Service Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Fleet Management
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Location
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Pest Control Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Service Dispatch Software

PestPac Alternatives

More PestPac alternatives

PestPac Reviews

Read all reviews

Overall rating

4/5

Average score

Ease of Use 3.7
Customer Service 4
Features 4
Value for Money 3.9

Review software

Share your experiences with other software buyers.

Write a Review!
Richard L.
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/01/2018

"PestPac - Great software for independent pest control owners/operators!"

Pros: I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons: It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/01/2018
Jennifer A.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/11/2019

"Excellent Service Every Time"

Comments: It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Pros: It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Cons: I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Vendor Response

by WorkWave on 23/12/2019

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

  • Reviewer Source 
  • Reviewed on 26/11/2019
Brad S.
President
Consumer Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 17/03/2021

"Great software"

Comments: We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Pros: Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

Cons: There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Vendor Response

by WorkWave on 06/04/2021

Hi Brad!

Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

  • Reviewer Source 
  • Reviewed on 17/03/2021
Jennifer S.
Office Manager
Consumer Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 01/03/2019

"PestPac - How we feel after using for 3 years..."

Comments: Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Pros: I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Cons: The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do. PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done. Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it. If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

  • Reviewer Source 
  • Reviewed on 01/03/2019
George I.
Head of Operations
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/01/2021

"Very Good Program Software"

Comments: Our Overall experience with WorkWave PestPac has been Very Good.

Pros: Once you have learned the Program, it is Great for any Type of Report you need. Especially now that they Have Introduced their "Business Analytical".
The Scheduling is Very Good, You can even Create a Customized Scheduling. Their Recurring Schedule is very dependable, You Never need to worry about it.
We have just added PestPac's "Online Scheduling". Where a New Customer can inquiry about a Pests, receive a quote, and Schedule an Initial Service right from our Website. This is Really Nice.
WorkWave PestPac isn't the Cheapest, maybe a little pricier, But you get what you Pay for.

Cons: Learning all that the Software has to offer.

Vendor Response

by WorkWave on 29/01/2021

Hi George!

Thank you for your review. We are so happy that you are finding success with Business Analytics and our scheduling and reporting tools. We look forward to continuing our relationship with Pest Innovations!

  • Reviewer Source 
  • Reviewed on 18/01/2021