---
description: Learn more about Birdie price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdie Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Data Analysis Software](/directory/31077/data-analysis/software) > [Birdie](/software/219012/birdie)

# Birdie

Canonical: https://www.capterra.com.au/software/219012/birdie

> Customer Intelligence Platform for CX teams. Centralizes signals, correlates with business metrics, continuously prioritizes impact.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Birdie?

Growth-stage and enterprise companies processing high volumes of customer feedback. CX and Product teams in finance, marketplace, and tech who need to quantify impact and prioritize strategically

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdie
- **Founded**: 2019

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Please contact Birdie for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Falkland Islands, Faroe Islands and 42 more

## Features

- Dashboard
- Data Connectors
- Data Discovery
- Data Visualization
- Predictive Analytics
- Reporting/Analytics
- Self-service Analytics

## Support Options

- Email/Help Desk

## Category

- [Data Analysis Software](https://www.capterra.com.au/directory/31077/data-analysis/software)

## Alternatives

1. [Zoho Analytics](https://www.capterra.com.au/software/129749/zoho-analytics) — 4.4/5 (360 reviews)
2. [Microsoft Power BI](https://www.capterra.com.au/software/176586/power-bi) — 4.6/5 (1870 reviews)
3. [Google Analytics 360](https://www.capterra.com.au/software/177042/google-analytics) — 4.7/5 (8089 reviews)
4. [wetracked.io](https://www.capterra.com.au/software/1074947/wetracked-io) — 5.0/5 (193 reviews)
5. [Tableau](https://www.capterra.com.au/software/77260/tableau) — 4.6/5 (2348 reviews)

## Reviews

### "Birdie Review" — 4.0/5

> **Stephanie** | *6 December 2022* | Warehousing | Recommendation rating: 9.0/10
> 
> **Pros**: I love all the data we are able to see and have organized in a better fashion than our previous data base.
> 
> **Cons**: Changings data bases/softwares is never easy, could be more flowing and a smoother transition - we are on free trial right now, so we will see how it goes\!
> 
> Overall, it has been great. We will see if we end up switching products or not.

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### "a must for business use" — 5.0/5

> **Pamela** | *7 November 2022* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: tracks trends that help me make my business more success
> 
> **Cons**: nothing, I am fairy new to using and so so happy with the results so far
> 
> so far so great\!  thanks you Birdie for an important time saving tool to use now and into the future

## Links

- [View on Capterra](https://www.capterra.com.au/software/219012/birdie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/219012/Birdie/> |
| en-AE | <https://www.capterra.ae/software/219012/birdie> |
| en-AU | <https://www.capterra.com.au/software/219012/birdie> |
| en-CA | <https://www.capterra.ca/software/219012/birdie> |
| en-GB | <https://www.capterra.co.uk/software/219012/birdie> |
| en-IE | <https://www.capterra.ie/software/219012/birdie> |
| en-IL | <https://www.capterra.co.il/software/219012/birdie> |
| en-IN | <https://www.capterra.in/software/219012/birdie> |
| en-NZ | <https://www.capterra.co.nz/software/219012/birdie> |
| en-SG | <https://www.capterra.com.sg/software/219012/birdie> |
| en-ZA | <https://www.capterra.co.za/software/219012/birdie> |

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