---
description: Learn more about Mobile Service Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mobile Service Cloud Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Mobile Service Cloud](/software/218944/mobile-service-cloud)

# Mobile Service Cloud

Canonical: https://www.capterra.com.au/software/218944/mobile-service-cloud

> Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Mobile Service Cloud?

Customer service teams in small, medium, and large companies looking for an easy-to-use, scalable customer service solution. Proven success in eCommerce, travel, and insurance companies.

## About the vendor

- **Company**: CM.com
- **Location**: Los Angeles, Netherlands
- **Founded**: 1998

## Commercial Context

- **Starting Price**: EUR 35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Three pricing plans are available: Basic, Advanced, and Pro. 
Basic plan includes:
- Agent Inbox
- Predefined responses
- Basic statistics and reporting
- Scripted chatbot
- Support via email
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Russian, Spanish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Agent Interface
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customizable Templates
- Dashboard
- Data Visualization
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Quality Management
- Query Suggestions
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management
- Workforce Management

## Integrations (10 total)

- BlueConic
- CM.com Communications Platform
- CM.com Payments Platform
- Mobile Marketing Cloud
- Salesforce Starter
- Segment
- Shopify
- Shopware
- Spotler Activate
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Kustomer](https://www.capterra.com.au/software/158128/kustomer) — 4.6/5 (79 reviews)
4. [Gladly](https://www.capterra.com.au/software/156723/gladly) — 4.8/5 (139 reviews)
5. [inconnect](https://www.capterra.com.au/software/164772/omnichannel) — 3.9/5 (19 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/218944/mobile-service-cloud)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/218944/mobile-service-cloud> |
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| de-CH | <https://www.capterra.ch/software/218944/mobile-service-cloud> |
| en | <https://www.capterra.com/p/218944/Mobile-Service-Cloud/> |
| en-AE | <https://www.capterra.ae/software/218944/mobile-service-cloud> |
| en-AU | <https://www.capterra.com.au/software/218944/mobile-service-cloud> |
| en-CA | <https://www.capterra.ca/software/218944/mobile-service-cloud> |
| en-GB | <https://www.capterra.co.uk/software/218944/mobile-service-cloud> |
| en-IE | <https://www.capterra.ie/software/218944/mobile-service-cloud> |
| en-IL | <https://www.capterra.co.il/software/218944/mobile-service-cloud> |
| en-IN | <https://www.capterra.in/software/218944/mobile-service-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/218944/mobile-service-cloud> |
| en-SG | <https://www.capterra.com.sg/software/218944/mobile-service-cloud> |
| en-ZA | <https://www.capterra.co.za/software/218944/mobile-service-cloud> |
| es | <https://www.capterra.es/software/218944/mobile-service-cloud> |
| es-AR | <https://www.capterra.com.ar/software/218944/mobile-service-cloud> |
| es-CL | <https://www.capterra.cl/software/218944/mobile-service-cloud> |
| es-CO | <https://www.capterra.co/software/218944/mobile-service-cloud> |
| es-CR | <https://www.capterra.co.cr/software/218944/mobile-service-cloud> |
| es-DO | <https://www.capterra.do/software/218944/mobile-service-cloud> |
| es-EC | <https://www.capterra.ec/software/218944/mobile-service-cloud> |
| es-MX | <https://www.capterra.mx/software/218944/mobile-service-cloud> |
| es-PA | <https://www.capterra.com.pa/software/218944/mobile-service-cloud> |
| es-PE | <https://www.capterra.pe/software/218944/mobile-service-cloud> |
| fr | <https://www.capterra.fr/software/218944/mobile-service-cloud> |
| fr-BE | <https://fr.capterra.be/software/218944/mobile-service-cloud> |
| fr-CA | <https://fr.capterra.ca/software/218944/mobile-service-cloud> |
| fr-LU | <https://www.capterra.lu/software/218944/mobile-service-cloud> |
| it | <https://www.capterra.it/software/218944/mobile-service-cloud> |
| nl | <https://www.capterra.nl/software/218944/mobile-service-cloud> |
| nl-BE | <https://www.capterra.be/software/218944/mobile-service-cloud> |
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