--- description: Learn more about journy.io price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: journy.io Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Data Platform Software](/directory/31334/customer-data-platform/software) > [journy.io](/software/218658/journy-io) # journy.io Canonical: https://www.capterra.com.au/software/218658/journy-io > Journy.io is a Customer Success Platform that helps SaaS businesses fight churn, increase ARR, retention, and expansion. > > Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses journy.io? The platform is used by SaaS or subscription businesses of all sizes with at least 100 customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 4 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: journy.io ## Commercial Context - **Starting Price**: USD 200.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing that grows with you. Free version and trial available. Starts at $200/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Denmark, Dominica, Dominican Republic, El Salvador, France, Germany and 30 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Behavioral Analytics - Campaign Management - Customer Engagement - Customer Profiles - Customer Segmentation - Customizable Templates - Email Management - Engagement Tracking - Health Score - Multi-Channel Communication - Onboarding - Personalization - Reporting & Statistics - Third-Party Integrations ## Integrations (11 total) - ActiveCampaign - Freshdesk - HubSpot CRM - Intercom - Mailchimp - OutreachCRM - Pipedrive - SalesLoft - Segment - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Data Platform Software](https://www.capterra.com.au/directory/31334/customer-data-platform/software) ## Related Categories - [Customer Data Platform Software](https://www.capterra.com.au/directory/31334/customer-data-platform/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Client Onboarding Software](https://www.capterra.com.au/directory/33476/client-onboarding/software) - [Digital Adoption Platforms](https://www.capterra.com.au/directory/31638/digital-adoption-platform/software) - [Customer Journey Mapping Tools](https://www.capterra.com.au/directory/31537/customer-journey-mapping-tools/software) ## Alternatives 1. [monday.com](https://www.capterra.com.au/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Pipedrive](https://www.capterra.com.au/software/132666/pipedrive) — 4.5/5 (3042 reviews) 3. [Planhat](https://www.capterra.com.au/software/149430/planhat) — 4.6/5 (28 reviews) 4. [servis.ai](https://www.capterra.com.au/software/167757/freeagent-network) — 4.6/5 (71 reviews) 5. [NiceJob](https://www.capterra.com.au/software/142037/nicejob) — 4.9/5 (202 reviews) ## Reviews ### "Conversion and expansion improved (saas)" — 5.0/5 > **Alexa** | *19 May 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Making segmentation of my customer base and seeing what each cohort is doing. Having churn and buying signals along the way. Just knowing in what stage clients are and pushing them down the funnel on autopilot. > > **Cons**: We had to tweak the rules for getting our customer health scores accurate. Would have loved to do that automatically, but no major issue. > > Perfect. Our CS and sales team use it every day to keep track of customers. ----- ### "From reactive to proactive customer success" — 5.0/5 > **Jorge** | *1 June 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Journy helps us making sure that customers get the most value from our software and thus are successful. We shifted from a reactive, to a proactive CS and sales approach. We also enjoy the Customer 360° feature where you see all customer information from our whole tech stack in one place. > > **Cons**: I was worried that it might be too complex but it turned out to be very easy to work with. > > They help us reduce churn, so very I’m very happy with it. We now know how customers use our product and that helps with our quarterly checkins. ----- ### "Best for SaaS companies looking to increase revenue and diminish churn" — 4.0/5 > **Jonas** | *19 May 2022* | Retail | Recommendation rating: 9.0/10 > > **Pros**: 360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing. > > **Cons**: We use a custom CRM and had to put some effort in making a connection with it. ----- ### "Much needed for all product led growth companies" — 5.0/5 > **Joris** | *17 May 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: They reduced our churn and increased our conversion rate. We have a freemium model so getting these free users to a paid plan was always a challenge. We now segment good and bad free users and get them to our ‘aha’ moment faster through personalized content based on user behavior. All automated so that saves a ton of time. > > **Cons**: No major cons atm. Maybe more integrations, although they have Zapier. > > Using journy.io directly impacted our business so wouldn’t change a thing. ## Links - [View on Capterra](https://www.capterra.com.au/software/218658/journy-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data