---
description: Learn more about Spruce price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spruce Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Distribution Software](/directory/30079/distribution/software) > [Spruce](/software/218534/spruce)

# Spruce

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> Spruce is a business management software that helps home and building suppliers streamline processes and reduce costly errors.
> 
> Verdict: Rated **3.3/5** by 33 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Spruce?

Spruce is ideal for: Timber and Hardware Dealers, Hardware Stores, Home Centers, Kitchen \& Bath Showrooms, Plumbing/Electrical/HVAC Supply, Window/Door/Millwork, Tile/Flooring Supply, Masonry/Brick/ Concrete Supply.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.3/5** | 33 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 2.9/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.4/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: ECI Software Solutions
- **Location**: Grand Prairie, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: $10,000.00
- **Pricing Details**: Contact ECi Software Solutions for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Archiving & Retention
- Audit Trail
- Bank Reconciliation
- Billing & Invoicing
- CRM
- Cost Tracking
- Customer Activity Tracking
- Customer Statements
- Customisable Dashboard
- Customizable Templates
- Dashboard
- Data Connectors
- Data Security
- Data Visualization
- Document Capture
- Document Classification
- Document Management
- Document Storage
- Electronic Funds Transfer
- Electronic Signature
- File Sharing
- Financial Management
- Financial Reporting
- Integrated Business Operations
- Inventory Control
- Inventory Management
- Inventory Tracking
- Loyalty Cards
- Loyalty Program
- Membership Management
- Multi-Channel Marketing
- Online Payments
- Order Management
- Payment Collection
- Performance Metrics
- Promotions Management
- Publishing/Sharing
- Purchase Order Management
- Real-Time Reporting
- Receipt Management
- Receivables Ledger
- Reorder Management
- Rewards Management
- Strategic Planning
- Workflow Management
- eCommerce Management

... and 33 more features

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Distribution Software](https://www.capterra.com.au/directory/30079/distribution/software)

## Related Categories

- [Distribution Software](https://www.capterra.com.au/directory/30079/distribution/software)
- [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software)
- [Order Management Software](https://www.capterra.com.au/directory/30225/order-management/software)
- [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software)
- [Accounting Software](https://www.capterra.com.au/directory/1/accounting/software)

## Alternatives

1. [Booqable](https://www.capterra.com.au/software/138689/booqable) — 4.8/5 (1129 reviews)
2. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2003 reviews)
3. [Xero](https://www.capterra.com.au/software/169561/xero) — 4.4/5 (3277 reviews)
4. [Fishbowl](https://www.capterra.com.au/software/123794/fishbowl) — 4.2/5 (1087 reviews)
5. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1295 reviews)

## Reviews

### "Best Business Software" — 5.0/5

> **Verified Reviewer** | *24 January 2026* | Photography | Recommendation rating: 10.0/10
> 
> **Pros**: I love that I can process payments and I love that it is easy to use.  I love the customer support and I can manage my inventory.  Team collaboration keeps my team on the same page and it is great value for money
> 
> **Cons**: I did not quite understand the website creation feature and it took me a while to understand how to create sites
> 
> Overall I think Spruce is an amazing software, and I recommend it to all business owners whether micro or large

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### "Poor Customer Service For A Long Time Client" — 1.0/5

> **Nick** | *24 March 2025* | Building Materials | Recommendation rating: 0.0/10
> 
> **Pros**: The product overall has a sleek look that is user friendly.
> 
> **Cons**: Customer support was quite poor.  It took over 6 months to get access to data that we were told we should have immediately.  We were able to increase the number of licenses as we grew with employees (for a higher monthly cost\!), but when we informed them that we were migrating to a new platform, we were told we could not decrease the number of licenses other than once a year at the auto contract renewal date...which is not expressly written within the contract.
> 
> Quite poor.  We were a customer of ECI for over 20 years and while they would take our calls and increase our number of licenses whenever we needed to, they would not allow us to decrease the number of licenses when the time came that we no longer needed as many.

-----

### "Efficient and Good Value for the Money" — 5.0/5

> **Sara** | *14 November 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Software was easy to set up and was relatively easy to learn. It enabled more efficient communication and organization.
> 
> **Cons**: There were some intricacies that required focused learning and took up a little but of valuable time.
> 
> I used it for several months in my clinic and felt that the team was good at reaching out to support me in integrating the software.

-----

### "Spruce one step at a time" — 5.0/5

> **Jen** | *3 September 2024* | Building Materials | Recommendation rating: 10.0/10
> 
> **Pros**: What I like the most is how I can search for invoices or product.
> 
> **Cons**: It is a little bit of a learning curve to learn Spruce.  There are so many different ways to do the same thing.  I recommend taking notes and referring back to the notes till it is 2nd nature.
> 
> I would say using Spruce has been a good experience.

-----

### "My experience with Spruce" — 3.0/5

> **Martin** | *18 April 2022* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: Integrating accounting with the point of sale and purchasing functions.
I also like being on the cloud as opposed to having inhouse servers.
I like how the system updates POS transactions to the accounting modules.
> 
> **Cons**: Limited ability for a user to get software changes done in the system.  The lumber world requires software engineers to understand how the programs should work.  As a lumber and building material sales company, it is difficult to interface with the software folks.
> 
> My Spruce experience is very good overall.  I have demoed other products and am glad that I remained with Spruce.  The support is getting better, and the system is very dependable.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/218534/spruce)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/218534/Spruce/> |
| en-AE | <https://www.capterra.ae/software/218534/spruce> |
| en-AU | <https://www.capterra.com.au/software/218534/spruce> |
| en-CA | <https://www.capterra.ca/software/218534/spruce> |
| en-GB | <https://www.capterra.co.uk/software/218534/spruce> |
| en-IE | <https://www.capterra.ie/software/218534/spruce> |
| en-IL | <https://www.capterra.co.il/software/218534/spruce> |
| en-IN | <https://www.capterra.in/software/218534/spruce> |
| en-NZ | <https://www.capterra.co.nz/software/218534/spruce> |
| en-SG | <https://www.capterra.com.sg/software/218534/spruce> |
| en-ZA | <https://www.capterra.co.za/software/218534/spruce> |
| fr | <https://www.capterra.fr/software/218534/spruce> |
| fr-BE | <https://fr.capterra.be/software/218534/spruce> |
| fr-CA | <https://fr.capterra.ca/software/218534/spruce> |
| fr-LU | <https://www.capterra.lu/software/218534/spruce> |

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