---
description: Learn more about Wildix price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Wildix Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/31102/cloud-pbx/software) > [Wildix](/software/218251/wildix)

# Wildix

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> Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
> 
> Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Wildix?

Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 209 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wildix OU

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customizable Reports
- Dashboard
- Document Management
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Task Management
- Third-Party Integrations
- Two-Way Audio & Video
- Voice Mail

## Integrations (35 total)

- ASA HOTEL
- Axonaut
- Bigin by Zoho CRM
- Calendly
- Codial ERP
- GENESYS
- Google AdMob
- Google Authenticator
- Google Calendar
- Google Chrome
- Google Contacts
- Google Meet
- Google Pay
- Google Workspace
- HubSpot CRM

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software)
- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)
- [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)

## Alternatives

1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews)
2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24110 reviews)
3. [Microsoft Teams](https://www.capterra.com.au/software/168668/microsoft-teams) — 4.5/5 (11026 reviews)
4. [Zoom Workplace](https://www.capterra.com.au/software/144037/zoom-video-conferencing) — 4.6/5 (14585 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1783 reviews)

## Reviews

### "Probably the best Telco vendor I've ever worked with" — 5.0/5

> **Richard** | *4 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community.
> 
> **Cons**: Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright.
> 
> Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely.

I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations.

Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent.

Their marketing team are fantastic and nothing is too much trouble\!

-----

### "Wildix = Your Flexible Friend" — 5.0/5

> **Verified Reviewer** | *30 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed.
> 
> **Cons**: We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry  about.
> 
> We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers.

-----

### "Strong Vision, Weak Execution – A Partner Left in the Dark" — 2.0/5

> **Dean** | *30 September 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: - The unified communication concept combining hardware and software from a single vendor
- Simple and user-friendly interface for end users
- Attractive partner model in theory, with clear structure for status levels
- Flexible integration options and potential for API-driven customization
> 
> **Cons**: - Support and communication are unreliable and inconsistent
- Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation
- Partner inquiries are ignored or answered with vague, non-binding statements
- Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low
- MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises
- Downgrades are communicated indirectly via support tickets instead of transparent dialogue
- Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved
> 
> We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions.
We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations.

-----

### "Wildix: An Integrated UC Platform Focused on Security and Performance" — 5.0/5

> **Davide** | *10 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix stands out as one of the most complete and intuitive Unified Communications solutions on the market, offering a smooth experience both technically and operationally.
The learning curve is surprisingly low: the interface is clear and modern, allowing users of all levels to quickly become familiar with the main functions. Thanks to a consistent configuration logic across all devices, deployment across large teams is seamless. Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. The platform allows document sharing and real-time tracking of interactions, boosting synergy across departments. Finally, communication channels and chat and messaging tools are extremely versatile. Calls, video calls, SMS, WhatsApp, and chat messages can all be managed within the same interface, making every interaction easy and centralized.
In summary, Wildix combines ease of use, advanced security, and full integration in a single platform designed for modern collaboration and business efficiency.
> 
> **Cons**: Wildix enginners are too fast :-) every time I understood the news and how to propose to my customer they present other news :-)

-----

### "Why i think wildix is the best solution for our business" — 5.0/5

> **Verified Reviewer** | *4 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The features, flexibility of configurations and integrations with all our crm's. For example, we have an ivr that redirects the actual customers to their assigned managers.
> 
> **Cons**: it can be a little hard for a non technical person to start, but if you have a little knowledge is the best, you can do all kind of configurations.
This is also why it becomes hard at first, you must know very well what you want to do.
> 
> we are very happy and fullfills all our needs, our business needs very specific integrations and configurations that no other pbx could meet.

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## Links

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| en-CA | <https://www.capterra.ca/software/218251/wildix> |
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