---
description: Learn more about Syracuse price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Syracuse Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/30063/document-management/software) > [Syracuse](/software/217570/syracuse-km)

# Syracuse

Canonical: https://www.capterra.com.au/software/217570/syracuse-km

> Syracuse is a software that allows organizations to centralize their in-house knowledge in a single frame of reference.
> 
> Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Syracuse?

All companies and organizations that are faced with challenges regarding their in-house knowledge as well as how they store, sustain and share it.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alfeo

## Commercial Context

- **Starting Price**: EUR 17.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing information is provided by Alfeo.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: Arabic, English, French
- **Available Countries**: Belgium, Canada, France, Luxembourg, Monaco, Morocco, Switzerland, Tunisia, United Arab Emirates

## Features

- Access Controls/Permissions
- Archiving & Retention
- Catalog Management
- Collaboration Tools
- Compliance Tracking
- Content Management
- Customisable Branding
- Customizable Templates
- Discussions/Forums
- Document Classification
- Document Storage
- File Conversion
- File Sharing
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Multi-Language
- Reporting & Statistics
- Search/Filter
- Self Service Portal
- Surveys & Feedback
- Text Editing
- Third-Party Integrations
- Version Control
- Workflow Management

## Integrations (7 total)

- BlueMind
- CVS
- Ciril GROUP Suite
- CrossKnowledge Learning Suite
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software)

## Related Categories

- [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software)
- [Document Control Software](https://www.capterra.com.au/directory/31197/document-control/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)

## Alternatives

1. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3663 reviews)
2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews)
3. [Microsoft SharePoint](https://www.capterra.com.au/software/1167/sharepoint) — 4.4/5 (5412 reviews)
4. [Notion](https://www.capterra.com.au/software/186596/notion) — 4.7/5 (2709 reviews)
5. [Guru](https://www.capterra.com.au/software/145390/guru) — 4.8/5 (639 reviews)

## Reviews

### "Avis Syracuse" — 4.0/5

> **Régis** | *24 October 2025* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Les possibilités de paramétrage avancés que peut réaliser l'administrateur lui-même sans faire appel à l'assistance.
Les fonctionnalités de personnalisation et d'éditorialisation au portail
> 
> **Cons**: L'éditeur de texte de l'outil de blog pas très fiable.
Rien d'autre à redire sur l'utilisation du logiciel.
> 
> Le logiciel Syracuse est très bien adapté à mon contexte professionnel et au cahier des charges que nous avons demandé à Alféo.

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### "Un produit évolutif qui répond au besoin" — 5.0/5

> **Christine** | *25 October 2022* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Logiciel métier pour les bibliothèques et centres de documentation qui répond à l'ensemble des fonctionnalités demandées. Très facile à prendre en main. Très paramétrable. Mise en oeuvre un peu fastidieuse mais dépend du chef de projet et du périmètre du projet. Logiciel qui évolue très régulièrement : 3 mises à jour par an donc les demandes d'évolution arrivent rapidement.
> 
> **Cons**: Il manque actuellement la fonctionnalité permettant de gérer les inscriptions en ligne aux formations : gestion des listes d'attente, feuilles d'émargement...
> 
> Solution qui répond complètement à notre besoin. Le fait que le logiciel soit jeune et évolue très régulièrement est un plus.

-----

### "Système intégré de gestion de bibliothèque" — 4.0/5

> **Juliette** | *27 September 2022* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Fonctionnalités en saisie/modification de notice super \!
> 
> **Cons**: Le thesaurus qui est difficile à adapter et à gérer
> 
> A part quelques dysfonctions occasionnelles, ce SIGB sur étagère est maniable, facilement paramétrable et administrable (il faut pratiquer quotidiennement sinon on oublie\!)

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### "Un excellent logiciel de gestion de contenus documentaires" — 5.0/5

> **Julien** | *31 October 2022* | Government Relations | Recommendation rating: 10.0/10
> 
> **Pros**: Fonctionnalités natives très puissantes, souplesse et adaptabilité par les paramétrages. CMS propriétaires mais très puissants, permettant une activité éditoriale complète
> 
> **Cons**: Des améliorations sont encore possible sur l'espace de ressources documentaires propre des utilisateurs
> 
> Gestion parfaite des besoins de diffusion documentaire

## Links

- [View on Capterra](https://www.capterra.com.au/software/217570/syracuse-km)

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| de-CH | <https://www.capterra.ch/software/217570/syracuse-km> |
| en | <https://www.capterra.com/p/217570/Syracuse-KM/> |
| en-AE | <https://www.capterra.ae/software/217570/syracuse-km> |
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| en-CA | <https://www.capterra.ca/software/217570/syracuse-km> |
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