---
description: Learn more about Deskoala price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskoala Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deskoala](/software/216587/deskoala)

# Deskoala

Canonical: https://www.capterra.com.au/software/216587/deskoala

> Deskoala is a help desk and ticketing software to manage all customer assistance requests coming from different channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Deskoala?

\- IT
- Manufacturing
- Maintenance
- Utilities
- Insurance
- Healthcare
- Retail
- Gaming

## About the vendor

- **Company**: Icona

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Italy

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Call Center Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (4 total)

- Acty
- Livecare Support
- Salesforce Work.com
- TeamViewer ONE

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3409 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/216587/deskoala)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216587/Deskoala/> |
| en-AE | <https://www.capterra.ae/software/216587/deskoala> |
| en-AU | <https://www.capterra.com.au/software/216587/deskoala> |
| en-CA | <https://www.capterra.ca/software/216587/deskoala> |
| en-GB | <https://www.capterra.co.uk/software/216587/deskoala> |
| en-IE | <https://www.capterra.ie/software/216587/deskoala> |
| en-IL | <https://www.capterra.co.il/software/216587/deskoala> |
| en-IN | <https://www.capterra.in/software/216587/deskoala> |
| en-NZ | <https://www.capterra.co.nz/software/216587/deskoala> |
| en-SG | <https://www.capterra.com.sg/software/216587/deskoala> |
| en-ZA | <https://www.capterra.co.za/software/216587/deskoala> |
| it | <https://www.capterra.it/software/216587/deskoala> |

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