---
description: Learn more about ChargeAutomation price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ChargeAutomation Cost & Reviews - Capterra Australia 2026
---

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# ChargeAutomation

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> ChargeAutomation streamlines guest experiences for vacation rentals with contactless check-in, payments, upselling, and guidebook.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ChargeAutomation?

Vacation Rentals, Vacation Rental Agencies, BnBs, Hostels and Private Hosts.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ChargeAutomation

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price is FREE
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Greece, Iceland, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States

## Features

- ACH Payment Processing
- Billing & Invoicing
- Debit/Credit Card Processing
- Guest Experience Management
- In-Person Payments
- Mobile Payments
- Multiple Payment Options
- PCI Compliance
- Payment Fraud Prevention
- Payment Gateway Integration
- Payment Processing
- Point of Sale (POS)
- Property Management
- Recurring/Subscription Billing
- Reporting/Analytics
- Reservations Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Payment Processing Software](https://www.capterra.com.au/directory/30232/payment-processing/software)

## Related Categories

- [Payment Processing Software](https://www.capterra.com.au/directory/30232/payment-processing/software)
- [Holiday Rental Management Software](https://www.capterra.com.au/directory/30616/vacation-rental/software)
- [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software)

## Alternatives

1. [Hostaway](https://www.capterra.com.au/software/152433/hostaway) — 4.8/5 (1524 reviews)
2. [Lodgify](https://www.capterra.com.au/software/131924/lodgify) — 4.5/5 (1282 reviews)
3. [Guesty Lite](https://www.capterra.com.au/software/169863/your-porter-app) — 4.7/5 (547 reviews)
4. [Breezeway](https://www.capterra.com.au/software/186514/breezeway) — 4.6/5 (195 reviews)
5. [OwnerRez](https://www.capterra.com.au/software/100831/ownerrez) — 4.9/5 (259 reviews)

## Reviews

### "WORST NIGHTMARE AND SCAM" — 1.0/5

> **Eric Alvin** | *26 August 2024* | Hospitality | Recommendation rating: 0.0/10
> 
> **Pros**: NONE AT ALL. We never got to use their services and they charged us so much.  Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to.
> 
> **Cons**: Customer service was really bad and over charging over services that we never availed
> 
> RATING : 0 ( if I could rate negative I would)

Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money.

The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever.

The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. 

This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity.

-----

### "CA is the future of guest experience" — 5.0/5

> **Stuart** | *11 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.
> 
> **Cons**: Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window.
> 
> Fantastic, this is the future for guest experience\!

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### "Amazing product for automation & guest experience" — 5.0/5

> **Andrew** | *19 June 2024* | Commercial Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: We love the payment scheduling, upsell features, deposit, KYC, etc. all from a single URL link. It fits in nicely with our automation strategy.
> 
> **Cons**: Difficult to think of a negative, as we love the product.
> 
> We love charge automation and even after we switched \& upgraded PMS systems, we still retained charge automation as it's integral to our tech stack.

-----

### "Excellent addition to my Channel Manager" — 5.0/5

> **Ulysses** | *29 July 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Upsells, payments, ease of use, client support
> 
> **Cons**: So far I haven't encountered something that I don't like.

-----

### "This software is what makes my business run so smoothly\!" — 5.0/5

> **Rebecca** | *25 May 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I love being able to automate all of the payment t processes for the direct rentals of my vacation rental business. With chargeautomation, bookings run automatically and guests are able to pay 50% up front with the remainder charged 30 days before check in, similar to larger booking platforms. My security deposits are also automatic so I no longer have to manually refund deposits. 
I also have a number of upsells available to guests. 
It is also very cost effective. I only pay several dollars each month.
> 
> **Cons**: I wish there was a mobile app although having a link on the Home Screen does work. But I don’t love having to sign in each time.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/215613/chargeautomation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/215613/ChargeAutomation/> |
| en-AE | <https://www.capterra.ae/software/215613/chargeautomation> |
| en-AU | <https://www.capterra.com.au/software/215613/chargeautomation> |
| en-CA | <https://www.capterra.ca/software/215613/chargeautomation> |
| en-GB | <https://www.capterra.co.uk/software/215613/chargeautomation> |
| en-IE | <https://www.capterra.ie/software/215613/chargeautomation> |
| en-IL | <https://www.capterra.co.il/software/215613/chargeautomation> |
| en-IN | <https://www.capterra.in/software/215613/chargeautomation> |
| en-NZ | <https://www.capterra.co.nz/software/215613/chargeautomation> |
| en-SG | <https://www.capterra.com.sg/software/215613/chargeautomation> |
| en-ZA | <https://www.capterra.co.za/software/215613/chargeautomation> |
| fr | <https://www.capterra.fr/software/215613/chargeautomation> |
| fr-BE | <https://fr.capterra.be/software/215613/chargeautomation> |
| fr-CA | <https://fr.capterra.ca/software/215613/chargeautomation> |
| fr-LU | <https://www.capterra.lu/software/215613/chargeautomation> |

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