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What Is Carbonara?

Carbonara App is a digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables, from any phone, tablet or computer.

Features:
- A digital waitlist to manage virtual queues;
- An online booking service to schedule reservations
- Various additional features such as QR code waitlist, automated phone bookings and drink pre-ordering.

Carbonara App offers multiple price tiers including a free version

Who Uses Carbonara?

Any type of restaurant, cafe or bar: From non-reservation (casual, faster pace of dining) To reservation (formal, multiple courses of dinner) restaurants.

Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants
Carbonara Software - Manage Your Restaurant Operation at your fingertips
Carbonara Software - Digital Waitlist - Reduce Stress and seat more customers
Carbonara Software - Virtual Queueing - Automate entry by customers to work fasters
Carbonara Software - Table Management - Set up tables and view on web, phone, or tablet

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Reviews of Carbonara

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.6
Features
4.7
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
83%
4
17%
Stuart
Business Manager in UK
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Helpful to new business and a stride above other competitors

5.0 3 years ago

Comments: 100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels! Congratulations carbonara on a super piece or hospitality software

Pros:

It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.

Cons:

There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise

Carbonara Response

3 years ago

Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better! Best, Francesca Customer Success

Gina
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Carbonara

5.0 2 years ago

Comments: Excellent - [SENSITIVE CONTENT]
the BEST

Pros:

User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists

Cons:

Would like to be able to secure reservations with a guest credit card

Carbonara Response

2 years ago

Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Julie
Owner in UK
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Julie’s Kopitiam

4.0 3 years ago

Comments: I do love this app! It’s made life so much easier for us. Friendly service

Pros:

It’s so user friendly and it’s made our booking system so much easier

Cons:

Inability to merge tables together yet. And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.

Carbonara Response

3 years ago

Hi Julie, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better. Thank you for your trust from the whole Carbonara team!

Oliver
Company Director in UK
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Really Good Booking system

5.0 3 years ago

Comments: The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions.

Pros:

We like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions.

Cons:

We have made our suggestions about improvements, these have been taken on board and developed into further updates of the app

Carbonara Response

3 years ago

Hi Oliver, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best, Binh Le Customer Success

Jeff
owner in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great (FREE!) Waitlist and Reservations Management for Restaurants

5.0 2 years ago

Comments: It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.

Pros:

Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly

Cons:

There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do

Carbonara Response

2 years ago

Hi Jeff, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!