--- description: Learn more about Genesys Cloud CX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.com.au/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/21409/genesys-cloud?page=2) > Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 262 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $98.00 - **Pricing model**: Per User - **Pricing Details**: Genesys Cloud 1: $98AUD per user, per month (annual payment available) Genesys Cloud 2: $143AUD per user, per month (annual payment available) Genesys Cloud 3: $182AUD per user, per month (annual payment available) Hourly pricing also available. Prices listed are per named user, billed annually. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - Agent Interface - Auto-Dialer - Automated Routing - CSAT Survey Structure - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Transcription - Campaign Management - Chat/Messaging - Chatbot - Commenting/Notes - Communication Management - Content Management - Customer Experience Management - Customer History - Customisable Forms - Employee Coaching Tools - Employee Scheduling - Feedback Management - For Call Centers - Full Text Search - Inbox Management - Intraday Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - NPS Survey Structure - Power Dialer - Predictive Dialer - Process/Workflow Automation - Productivity Analysis - Quality Management - Real-time Consumer-facing Chat - Recording - SMS Messaging - Speech Recognition - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - VoIP - Voice Mail ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (865 reviews) 3. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (315 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Genesys Cloud CX" — 3.0/5 > **NINA** | *24 November 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: I was able to use the functions all in all > > **Cons**: Features and functions can improve for call operators and admin users > > okay but not too great ... CX can def improve their features buttons ----- ### "Contact centre gold" — 4.0/5 > **garth** | *13 February 2019* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The software is intuitive and there is little to learn if you have some experience in contact centre solutions. > > **Cons**: A few custom reports are not yet available. > > Having viability of incoming calls agent status and good reporting tools comes out of the box with Purecloud. ----- ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 August 2024* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Cons**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 January 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Cons**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data