---
description: Learn more about Finn AI price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Finn AI Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Finn AI](/software/209833/finn-ai)

# Finn AI

Canonical: https://www.capterra.com.au/software/209833/finn-ai

> Finn AI is an AI powered chatbot that helps banks and credit unions automate and scale convenient self service.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Finn AI?

North American banks and credit unions

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Finn Ai
- **Founded**: 2014

## Commercial Context

- **Starting Price**: CAD 1,000.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact us directly to discuss pricing\!
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Autoresponders
- Chatbot
- Customisable Branding
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Speech Recognition
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- FAQs/Forum

## Category

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [Fathom](https://www.capterra.com.au/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.capterra.com.au/software/1022133/uchat) — 4.9/5 (73 reviews)
3. [Darwin AI](https://www.capterra.com.au/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
4. [Denser AI](https://www.capterra.com.au/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "ATB and Finn - A wonderful evolution" — 4.0/5

> **Katie** | *6 October 2020* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: The Finn team is incredibly dedicated, customer focused, and easy to work with. They are always prepared for calls, are transparent when they run into any issues or roadblocks, and are incredibly useful when it comes to solving problems even internally to the bank. Their people are knowledgeable about the technology, and I truly believe they are excellent at prioritizing their product backlog.
> 
> **Cons**: We would like to be able to integrate our recommendation agent with the Finn offering, as well as "alerts" for when the bot or agent has responded to the user to grab their attention.
> 
> We aim to solve 2 main business goals with the Finn AI chat bot: 1. Reducing volume of calls to our care center by providing an easy, self serve way for our customers to get information about our products and processes.  2. Providing our customers with service in their channel of choice, specifically digital first. Although the Finn AI chatbot is relatively new at ATB in its current state, we are starting to see positive financial benefits, as well as positive customer feedback about the bot, and we look forward to leveraging it in new ways over the coming years.

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### "Finn AI is working hard to meet our needs" — 5.0/5

> **Jennifer** | *6 October 2020* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Alexa Voice, content writing structure, user analytics and KPI tools, AI logic and intuition.
> 
> **Cons**: We are not yet live with the AI enabled chatbot and are in the "crawl" phase.  We are looking forward to a successful implementation and launch of the bot in about 45 days.
> 
> Our relationship with Finn thus far has been a positive one; the collaboration and communication is good.  Our project partners are very accessible, actively listen, respond quickly, and return a well- thought out solution when asked for one.  They pay close attention to the small needs and details, such as our restriction with Google docs for the project plan, and have been able to quickly pivot with a different solution that meets our needs.

## Links

- [View on Capterra](https://www.capterra.com.au/software/209833/finn-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/209833/Finn-AI/> |
| en-AE | <https://www.capterra.ae/software/209833/finn-ai> |
| en-AU | <https://www.capterra.com.au/software/209833/finn-ai> |
| en-CA | <https://www.capterra.ca/software/209833/finn-ai> |
| en-GB | <https://www.capterra.co.uk/software/209833/finn-ai> |
| en-IE | <https://www.capterra.ie/software/209833/finn-ai> |
| en-IL | <https://www.capterra.co.il/software/209833/finn-ai> |
| en-IN | <https://www.capterra.in/software/209833/finn-ai> |
| en-NZ | <https://www.capterra.co.nz/software/209833/finn-ai> |
| en-SG | <https://www.capterra.com.sg/software/209833/finn-ai> |
| en-ZA | <https://www.capterra.co.za/software/209833/finn-ai> |
| fr | <https://www.capterra.fr/software/209833/finn-ai> |
| fr-BE | <https://fr.capterra.be/software/209833/finn-ai> |
| fr-CA | <https://fr.capterra.ca/software/209833/finn-ai> |
| fr-LU | <https://www.capterra.lu/software/209833/finn-ai> |

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