---
description: Learn more about Anakage price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Anakage Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Anakage](/software/208487/end-user-support-automation-platform)

# Anakage

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> Anakage unifies ITSM, ITAM, DEX \& automation into one AI-powered platform to cut costs, boost productivity \& scale IT.
> 
> Verdict: Rated **4.4/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Anakage?

Mid-size to large enterprises in BFSI, healthcare, manufacturing, retail, and IT services; ideal for CIOs, IT Ops, Service Desk \& Digital Workplace leaders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 31 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Anakage Technologies

## Commercial Context

- **Starting Price**: USD 20.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Module wise pricing with deployment and solution build charges
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: India, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Prioritization
- Problem Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Workflow Management

## Integrations (1 total)

- ServiceNow IT Service Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews)
5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Effective Platform for Proactive Compliance and IT Operations Automation" — 5.0/5

> **Shashi** | *30 January 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: Anakage helped us strengthen endpoint compliance and operational stability across our environment with minimal manual effort. Vulnerability remediation, patch readiness, essential service monitoring, and software configurations were handled proactively, reducing operational risk. The guided and automated remediation workflows empowered users to resolve issues themselves while IT retained full control and visibility. This significantly improved device health, reduced failures, and standardized configurations across new and existing machines.
> 
> **Cons**: The platform covers a wide range of use cases, so it takes some initial time to align teams on best practices and automation strategies. Once processes are defined, however, execution becomes consistent and largely hands-free.
> 
> Our overall experience with Anakage has been highly positive. It enabled us to shift from reactive troubleshooting to proactive compliance and device health management. Automation reduced operational effort, prevented failures before they occurred, and delivered meaningful time and cost efficiencies. Anakage has become a dependable platform for scaling IT operations while maintaining performance and compliance.

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### "Reliable Platform for Proactive Endpoint Automation and Compliance" — 4.0/5

> **Verified Reviewer** | *26 February 2026* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Anakage helped us proactively automate endpoint monitoring and resolve common device issues without manual intervention. Self-heal and self-help automations addressed recurring problems like disk space constraints, performance slowdowns, and application issues, which reduced repeat tickets and improved overall device health. The platform also worked well across both Windows environments, enabling guided and automated remediation for everyday user issues.
> 
> **Cons**: The platform introduces many powerful automation and health-check capabilities, so it takes some time to fully explore and fine-tune all use cases. Once configured, however, the automations run reliably with minimal ongoing effort.

-----

### "Customer Success" — 5.0/5

> **Santhanam** | *3 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Self-help, Self-heal and ease of customization.
> 
> **Cons**: Deployment timeline in heterogeneous environment
> 
> Very much satisfied and like the support from top management. Product roadmap is in the right path.

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### "One-Stop Solution for End-User Automation" — 4.0/5

> **Mayur** | *10 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: 1. In-build out-of-the-box solutions are ready to deploy state 
2. Focuses on automate common and repetitive issues 
3. Real-time dashboards and reports that support quick, informed decision-making.
4. Progressing with different technologies like Chatbot, In-build ITSM \& ITAM, 5. Various functionalities like Condition based Auto-fixing, Campaigns, Scoring etc.
> 
> **Cons**: 1. Certain customer specific automation workflows takes time to design, which needs to be improved.    
2.
> 
> Overall, Anakage (Heal IT) has been a useful platform in advancing end-user automation strategy and reducing repetitive support load.
With guided workflows and actionable insights, it has helped improve resolution consistency and operational efficiency.

-----

### "Automation Tool SME" — 5.0/5

> **Joginder** | *27 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: We have been using this tool for an extended period and have found it to be highly effective and reliable. Its ease of use has allowed our teams to quickly adapt without additional training efforts. The solution has played a vital role in reducing ticket volumes through proactive issue resolution and efficient tracking capabilities.
The customer support team \[sensitive content hidden\] has been responsive and professional, ensuring smooth operations and timely assistance whenever required. Software installation and deployment processes are seamless, minimizing downtime and improving overall productivity. Furthermore, the tool provides effortless API integration with other applications, enabling smooth interoperability and enhancing our digital ecosystem.
Overall, this solution has delivered measurable value to our operations and continues to support our efficiency and growth objectives.
> 
> **Cons**: We have been using the Anakage tool for the past 1.2 years and have not encountered any challenges or drawbacks. The tool is user-friendly and has proven highly effective in implementing new solutions, which has significantly contributed to reducing ticket volumes.
> 
> Currently, I am working as a Tool SME, and my experience has been amazing collaborating with the Anakage team. I truly appreciate their efforts in implementing this tool seamlessly, without any challenges.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/208487/end-user-support-automation-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/> |
| en-AE | <https://www.capterra.ae/software/208487/end-user-support-automation-platform> |
| en-AU | <https://www.capterra.com.au/software/208487/end-user-support-automation-platform> |
| en-CA | <https://www.capterra.ca/software/208487/end-user-support-automation-platform> |
| en-GB | <https://www.capterra.co.uk/software/208487/end-user-support-automation-platform> |
| en-IE | <https://www.capterra.ie/software/208487/end-user-support-automation-platform> |
| en-IL | <https://www.capterra.co.il/software/208487/end-user-support-automation-platform> |
| en-IN | <https://www.capterra.in/software/208487/end-user-support-automation-platform> |
| en-NZ | <https://www.capterra.co.nz/software/208487/end-user-support-automation-platform> |
| en-SG | <https://www.capterra.com.sg/software/208487/end-user-support-automation-platform> |
| en-ZA | <https://www.capterra.co.za/software/208487/end-user-support-automation-platform> |

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