Who Uses RMS Cloud?

RV parks and campgrounds, small to medium hotels/motels/lodges/B&Bs, marinas, corporate housing, serviced apartments, vacation rentals, state parks, government properties.

What Is RMS Cloud?

RMS Cloud is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses including hotels, campgrounds, marinas, serviced apartments, and many more. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

RMS Cloud Details

RMS

https://www.rmscloud.com/

Founded 1983

RMS Cloud video
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RMS Cloud pricing overview

RMS Cloud does not have a free version and does not offer a free trial. RMS Cloud paid version starts at USD 125.00/month.


Starting Price

USD 125.00/month

Pricing Details

$ per Room/Site per Month. Please contact us for details.

Free Version

No

Free Trial

No

RMS Cloud deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

RMS Cloud Features

  • Guest Check-in/Check-out
  • Multi-Location
  • Online Reservations
  • Permit Management
  • Point of Sale (POS)
  • Rental Management
  • Site Maps
  • Site Reservation Management
  • Utility Billing

View full list of Campground Management Software

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property

View full list of Hospitality Property Management Software

  • Accounting Management
  • Ballast Table
  • Boat Maintenance
  • Marina Management
  • Maritime Crew Management
  • Routing
  • Scheduling
  • Storage Management

View full list of Marine Software

  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

View full list of Online Booking Systems

  • Commission Management
  • Contact Management
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Reservations Management
  • Vendor Management
  • Work Order Management

View full list of Vacation Rental Software

RMS Cloud Alternatives

More RMS Cloud alternatives

RMS Cloud Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.3
Customer Service 4.5
Features 4.3
Value for Money 4.3

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Josh R.
Operations Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/08/2019

"WE love RMS and wish we had switched sooner!"

Comments: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Vendor Response

by RMS - The Hospitality Cloud on 04/09/2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

  • Reviewer Source 
  • Reviewed on 30/08/2019
Bruce K.
Manager
Accounting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 25/08/2020

"RMS Training or the lack of!"

Comments: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros: Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons: Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Vendor Response

by RMS on 16/09/2020

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

  • Reviewer Source 
  • Reviewed on 25/08/2020
Baris G.
Hotel Manager
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/11/2020

"My favourite channel manager is present in RMS Cloud"

Comments: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros: As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons: Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Vendor Response

by RMS on 01/12/2020

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

  • Reviewer Source 
  • Reviewed on 21/11/2020
James V.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/08/2019

"Be Patient!"

Comments: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros: Functionality, cloud based. The layout is user friendly.

Cons: The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

  • Reviewer Source 
  • Reviewed on 06/08/2019
Mel O.
Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/09/2020

"Thank you"

Comments: I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Pros: I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Cons: There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

Vendor Response

by RMS on 01/12/2020

Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 30/09/2020