17 years helping Australian businesses
choose better software
RMS Cloud
What Is RMS Cloud?
RMS offers an innovative, cloud-based property management system for full service, limited service and self service hotels and resorts. Maximize revenue, save time and money, and enhance the guest experience with software tailored to meet your property's unique needs and support your operational goals. We've helped thousands of properties increase bookings, connect with guests and run their hospitality business efficiently and profitably. See how RMS can grow with you and achieve success.
Who Uses RMS Cloud?
Small to Large-sized campgrounds, National Parks, RV parks, RV resorts, and marinas.
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RMS Cloud
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Reviews of RMS Cloud
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One of the Best Reservation softwares!
Comments: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.
Pros:
I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.
Cons:
When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
RMS Response
3 years ago
Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley
Excellent product with even better Customer Support.
Comments: As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!
Pros:
Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.
Cons:
Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007
RMS Training or the lack of!
Comments: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.
Pros:
Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!
Cons:
Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.
RMS Response
4 years ago
Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!
Alternatives Considered:
great features, cumbersome to use, set up is a nightmare
Comments: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.
Pros:
The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
Cons:
It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.
RMS Response
3 years ago
Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley
Alternatives Considered:
My favourite channel manager is present in RMS Cloud
Comments: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.
Pros:
As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.
Cons:
Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.
RMS Response
4 years ago
Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!
