---
description: Learn more about Touchpoint CX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Touchpoint CX Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [Touchpoint CX](/software/207574/touchpoint-cx)

# Touchpoint CX

Canonical: https://www.capterra.com.au/software/207574/touchpoint-cx

> TouchpointCX executes \& consolidates VoC feedback \& comes complete with an interactive resolution system \& analytics reporting function
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Touchpoint CX?

Suited to large scale organisations in the banking, insurance, utilities and telco sectors as well as market research firms. Touchpoint is both PCI DSS and ISO 27001 certified.

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: TouchpointCX can be customized to best suit business needs. Pricing information is provided by Touchpoint Group.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Campaign Management
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Advocacy Software](https://www.capterra.com.au/directory/31435/customer-advocacy/software)
- [NPS Software](https://www.capterra.com.au/directory/32075/nps/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Alternatives

1. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews)
2. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (945 reviews)
3. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
4. [Platform One](https://www.capterra.com.au/software/1046246/platform-one) (0 reviews)
5. [Sogolytics](https://www.capterra.com.au/software/127957/sogosurvey) — 4.7/5 (730 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/207574/touchpoint-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/232924/Touchpoint-CX/> |
| en-AE | <https://www.capterra.ae/software/207574/touchpoint-cx> |
| en-AU | <https://www.capterra.com.au/software/207574/touchpoint-cx> |
| en-CA | <https://www.capterra.ca/software/207574/touchpoint-cx> |
| en-GB | <https://www.capterra.co.uk/software/207574/touchpoint-cx> |
| en-IE | <https://www.capterra.ie/software/207574/touchpoint-cx> |
| en-IL | <https://www.capterra.co.il/software/207574/touchpoint-cx> |
| en-IN | <https://www.capterra.in/software/207574/touchpoint-cx> |
| en-NZ | <https://www.capterra.co.nz/software/207574/touchpoint-cx> |
| en-SG | <https://www.capterra.com.sg/software/207574/touchpoint-cx> |
| en-ZA | <https://www.capterra.co.za/software/207574/touchpoint-cx> |

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