Resly

Customer service second to none

Comments: Resly has drastically speed up our trust accounting and provided a solution for running both short and long term accommodation management options for our clients.

Pros:

While the software is great and is constantly improving the customer service this company offers is second to none and is worth the subscription fee just to have an expert on call. In particular, we have been working with [SENSITIVE CONTENT] from Resly through not only the onboarding phase but as we continue to grow. He knows the software inside out and when thrown curve balls has been able to create creative solutions for us. Would strongly recommend this software for anyone in the short-term letting space.

Cons:

While the short term letting software is fantastic, the long term letting side could do with some improvements. Speaking to Resly team this does sound link something they are working and I have no doubt they will continue to improve this side of the software.

Alternatives Considered: Hospitable.com

Reasons for Choosing Resly: Trust Accounting and the ability to manager short and long term rentals.

Switched From: Guesty

Reasons for Switching to Resly: Resly was the best fit for offering both long term and short term rental management for our clients.

It just keeps getting better and better

Comments: Dont think about it - just do it - I can promise you, you wont regret it.

Pros:

Where to start about Resly. It was an amazing product to begin with and it just keeps getting better and better. I am grateful for the instant support from the Resly team. We usually don't have time to wait for responses to queries and that has never been a problem since joining Resly. I love how intuitive the program is and it takes me no time to train newbies and being able to fully access anywhere in the world is brilliant

Cons:

There is nothing about Resly we don't like. If there is anything we think can make life easier or improvements we can see that can be made, the Rely team are quick to take ideas and suggestions on board.

Resly Review

Pros:

I like the modern layout and style of their interface, and the ease of use when placing and modifying reservations.

Cons:

Sometimes I will come across features that are missing which would be a great help, but this is very rare.

The only choice

Comments: Pure joy, I don't give 5* ratings to software lightly. So many things have been considered and applied thoughtfully rather than piecemeal like other software, and they all remain true to the overall design. It's been a pleasure working with [SENSITIVE CONTENT HIDDEN] who are repsponsive and open to suggestions and I can see many of the suggestions being implemented already.
The migration process was easy enough but I think a cheat sheet with what needs to be checked or brought in manually and in what order would help. There was still quite a bit to do to get the system fully setup even though it was functional and online within a few hours and there were things I didn't realise until after I did my first EOM.
I would love to see communication with housekeepers/handmen via an app, ability for guests to checkin and sign off electronically (So important with Covid) and maybe an owners portal to access their own reports.
But overall I LOVE it!

Pros:

Love love love that it is true cloud build and design so I can access it from any browser anywhere. Love that I can have mulitple screens open at once. It is sleek and easy to navigate. Most features are intuitive but when I need help the support from [SENSITIVE CONTENT HIDDEN] is fast and helpful. Love the idea of the dashboard now I am used to using it. Love that I can text guests and use templates for emails (although the editor needs a little work still :)

Cons:

All features are there but some need a bit of tewaking to improve efficiency: Calendar - I find it hard to use as it is. Needs more status colours and can't see and letters of the name for 1N bookings; Entering new Direct Bkg not efficient - Need to be able to enter no. of nights from start date rather than start and end date, Guest linkage/lookup not efficient (we need to see any comments about the gust before we confirmt he bkg and in Mooloolaba we REALLY need a blacklist feature); Need ability to enter deposit required amt and manage deposit due date and amount (and link this to calendar status); Need extra info to display next to price (Eg. Rate per night, Discount applied to std rate plan (I have lots more ideas for this)) Inability to change room types and status :( I need to do this often due to owners discretion but it deters me given I have to get [SENSITIVE CONTENT HIDDEN] to do it for me; Printing and Emailing - there are just too many clicks to be able to print anything. There must be an engine that allows printing in one click with a default printer setup. Need this for receipts, invoices and Checkin Form/letter Sort Order - this appears to be all over the shop. Pls look at display order of charges, agents, rate plans etc. Just make it alphabetical would be easier Housekkeeping - Still missing display of checkin/out status and ability to show back to backs/set priority (otherwise I love it) CHarges - need to change chrgs before C/O Promotions - not able to do promos like stay 5 pay 3

Alternatives Considered: HiRUM Software Solutions, RMS Cloud, Little Hotelier, VijomiDigital, Room Booking System and SiteMinder

Reasons for Choosing Resly: PUMA was an access database and incredibly glitchy and clunky. Too many errors too many times blamed on microsoft!

Switched From: HiRUM Software Solutions, RMS Cloud, Little Hotelier, VijomiDigital, Room Booking System and SiteMinder

Reasons for Switching to Resly: [SENSITIVE CONTENT HIDDEN] demo and timing! The fact that there was free migration and training helped.I love the sleek design and simplicityI could see they had thought through all features and were willing to improve on themAlot of systems don't have trust account management or ability to manage tenancies

Highly Recomended

Comments: They have supported us throughout the whole transition from our old system to Resly. The set-up was basically all done by them and they needed very little help from my end. The system is very intuitive and easy to use.

Pros:

The support we have received this far has been second to none. I like how it is cloud based and I can use it anywhere. It is an all in one system which just makes sense. Very simple to use which reduces my stress.

Cons:

The only con is that I didn't move sooner!

Alternatives Considered: HiRUM Software Solutions, RMS Cloud and SiteMinder

Reasons for Choosing Resly: Cost and functionality. We wanted cloud based and our previous supplier didn't have a true cloud based solution.

Switched From: HiRUM Software Solutions, RMS Cloud and SiteMinder

Reasons for Switching to Resly: Resly was built for management rights and simplifies trust accounting. Also it was the only cloud-based option available.