---
description: Learn more about BOSS811 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: BOSS811 Cost & Reviews - Capterra Australia 2026
---

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# BOSS811

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> Unified 811 ticket management and utility locate software for damage prevention, compliance, and field operations.
> 
> Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses BOSS811?

BOSS811 and BOSSDig deliver cloud-based 811 ticket management, utility locate, and damage prevention solutions for utilities, municipalities, telecom, fiber, and pipeline operators.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 71 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BOSS Solutions
- **Location**: Norcross, US
- **Founded**: 1997

## Commercial Context

- **Starting Price**: USD 2,500.00
- **Pricing model**: Per User
- **Pricing Details**: BOSS811 offers free personalized demo to users after which they sign up on one of 2 pricing tiers Professional that covers up to 20 users and Enterprise that covers unlimited users. The Enterprise plan (most popular) comes with all of the features of the Professional plan and has a whole range of additional features.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 3D Imaging
- Activity Tracking
- Color Codes/Icons
- Compliance Management
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- For Government
- For Oil & Gas
- Geocoding
- Image Management
- Map Sharing
- Mobile Access
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Self Service Portal
- Service Request Management
- Third-Party Integrations
- Work Order Management
- Workflow Automation

## Integrations (2 total)

- ArcGIS
- Google Maps

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Government Software](https://www.capterra.com.au/directory/20048/government/software)

## Related Categories

- [Government Software](https://www.capterra.com.au/directory/20048/government/software)
- [GIS Software](https://www.capterra.com.au/directory/30566/gis/software)
- [Oil and Gas Software](https://www.capterra.com.au/directory/30588/oil-and-gas/software)
- [Utility Management Systems](https://www.capterra.com.au/directory/30972/utility-management-systems/software)
- [Public Works Software](https://www.capterra.com.au/directory/10042/public-works/software)

## Alternatives

1. [ETAP](https://www.capterra.com.au/software/87535/etap-software) — 4.5/5 (82 reviews)
2. [OpenGov Enterprise Asset Management](https://www.capterra.com.au/software/79186/cartegraph-asset-management) — 4.6/5 (28 reviews)
3. [TrueContext](https://www.capterra.com.au/software/131789/prontoforms-mobile-forms) — 4.6/5 (331 reviews)
4. [Fieldshare](https://www.capterra.com.au/software/138953/fieldshare) — 4.4/5 (13 reviews)
5. [OnePlace](https://www.capterra.com.au/software/1013251/oneplace) (0 reviews)

## Reviews

### "Great software for handling a mid-sized utility's locating needs" — 5.0/5

> **Phil** | *30 October 2025* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Our 25,000 customer utility used Boss811 to replace a vintage home-built software solution that was expensive to maintain and impossible to upgrade.  Switching to a proven solution like Boss811 was a "no brainer" from a cost perspective.   What surprised us was the unanimous positive response from our field personnel.    The guys who locate our pipelines really appreciate the features and interface (using primarily cellphones) with this software.
> 
> **Cons**: Nothing comes to mind.  Really the Boss811 team exceeded our expectations at every step.   No notes.
> 
> Overall our experience from the on-boarding training, to ongoing support, to automatic upgrades as our state's rules have changed, to just daily using the app have been easy and seamless.

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### "One big issue" — 3.0/5

> **jesse** | *11 July 2025* | Construction | Recommendation rating: 7.0/10
> 
> **Pros**: The mapping is nice and the dashboard is helpful. I like the options for customizing it
> 
> **Cons**: I don't like the fact that i can not arrange it so the locators can see all the work that is out there but not what there coworker's have done . It is ether one way or the other, makes for a lot of board watching\! PLEASE fix\!
> 
> All around Good

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### "Boss811 is the answer to your locate software needs" — 5.0/5

> **Beckett** | *27 June 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The automation of afterhours callout for emergency locates to our technicians.  Before Boss811 it was a manual process for our Outside Plant Superintendent. For 5 years, he performed the task of taking incoming calls from Indiana 811 call center for our emergency locates outside of our regular business hours, once we signed up with Boss811 and set up our routing rules our OSP Superintendent was able to gain part of his home life back.  The product works for us in ways we were not getting from our previous LMS.  Thank you Boss811\!
> 
> **Cons**: So far, so haven't really had a bad experience with Boss811.  Very few people like change, so our technicians were not thrilled to go thru "another" software change.  However, the change for them, the transition wasn't difficult.  I really can't think of anything to say that I didn't enjoy or like.  If I had to name something, I would have to say just the set-up that you have to go through that is unique to your own organization, but honestly without going through that you will not be prepared to create routing rules in the future.  It is essential, Boss811 is simply empowering you for later.
> 
> We have only been a Boss811 customer for about 4 months, but it feels like longer.  In those 4 months the experience has been smooth and great.  This has been hands down the best software transition I have had an opportunity to be a part of.  Their Support Staff are extremely responsive and patient.  There has only been one major issue, which was an outage/problem outside of their control.  I highly recommend this software solution to anyone looking for a program to manage their locates.

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### "Great Program" — 4.0/5

> **Tim** | *30 June 2025* | Utilities | Recommendation rating: 8.0/10
> 
> **Pros**: Attaching Kmz's to view your plant. It is a nice feature to have and the amount of time it saves to accomplish your work helps.
> 
> **Cons**: Mobile app is slow at times when loading maps. At times the app times out and you have to reload the maps.
> 
> Great experience with the features it provides, It helps productivity in all aspects of the locating experience.

-----

### "Scott Demick Review" — 4.0/5

> **Scott** | *8 July 2025* | Utilities | Recommendation rating: 7.0/10
> 
> **Pros**: Very Easy to use, easy to learn. When we switched, I picked it up fairly quickly. It is user friendly.
> 
> **Cons**: Nothing really, I do think there should be some color to the program to separate some of the features and make it more modern looking.
> 
> Was simple to learn after we switched from another program. I have had a good experience wit it overall.

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## Links

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