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What Is Pypestream?

Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly, on any channel, at any time. Pypestream’s platform resolves up to 90% of inquiries without human interaction and offers 24/7 customer service at a much lower cost than traditional contact centers. Unlike other tools, Pypestream’s solution is built by a team of experts in just weeks, no IT resources required.

Who Uses Pypestream?

Companies with high customer communication volume in the following industries: Streaming & Wireless, FinServ, Healthcare, Travel, Insurance, and Direct-to-Consumer/e-Commerce

Pypestream Software - TriWest for the VA and veterans account management
Pypestream Software - Braun product guide
Pypestream Software - SLING TV troubleshooting
Pypestream Software - Pypestream |  Embedded conversational cards
Pypestream Software - Pypestream | App-like conversational interface

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Reviews of Pypestream

Average score

Overall
4.8
Ease of Use
4.5
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
25%
Verified Reviewer
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great for customer engagement

5.0 3 years ago

Pros:

The Pypestream implementation improved customer experience and support significantly. We can solve customers' problems and react to their requests much faster.

Cons:

Nothing to complain about, a great solution for enterprises.

Carl
Director, advanced analytics & AI in US
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great capabilities coupled with the right roadmap

5.0 4 years ago

Comments: Great experience

Pros:

We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream. Additionally, the OOTB call center experience was top notch and exactly what we needed.

Cons:

At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Sleek User Experience, easy to deploy for business users and citizen development

4.0 4 years ago

Comments: All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.

Pros:

Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly.

Cons:

Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time

Satya
Senior Fullstack engineer in US
Insurance, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pypestream use

5.0 4 years ago

Comments: Excellent

Pros:

Easy to use and easy to develop. Easy to integrate with any apps.

Cons:

Browser specific sometimes. Cookies and session related issues

Jacqui
Senior Analyst, Conversational AI in US
Telecommunications, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Flexible, highly customizable product with stellar support team

4.0 4 years ago

Comments: Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.

Pros:

The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen.

Cons:

Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on.