Chat Metrics

by Chat Metrics

Who Uses Chat Metrics?

B2B Companies using their website to generate leads and demos for their sales team to close to paying clients.

What Is Chat Metrics?

Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads.

Includes:
Sales qualification
Dealing with Objections
Answering questions
Demos Booked
| Free trial available

Chat Metrics Details

Chat Metrics

https://info.chatmetrics.com

Founded 2015

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Starting price

USD 21.50/month
USD 140.00/month
N/A
USD 19.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial Yes

Chat Metrics deployment and support

Support

  • Email/Help Desk
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Documentation

Chat Metrics Features

  • AB Testing
  • API
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Automation
  • Engagement Tracking
  • Event Triggered Actions
  • Group Messaging
  • Human Handover
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • One-to-One Messaging
  • Product Recommendations
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Video Chat

View full list of Conversational Marketing Platforms

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Customer History
  • Customisable Branding
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Workflow Management

View full list of Live Chat Software

Chat Metrics Alternatives

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Chat Metrics Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.8
Customer Service 5
Features 4.4
Value for Money 4.8

Review software

Share your experiences with other software buyers.

Write a Review!
Mickey B.
Technology Consultant
Education Management, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/12/2020

"Does what it says, and a little more too!"

Pros: I have been using Chat Metrics for nearly a year now. This service is more than just live chat, as a software business the ability to resolve user inquiries, provide support, schedule meetings or book demos from one place is a huge success. This has been one of the mind-blowing services I have used. I also love the wide range of integrations you can add. The support team has been super friendly and always there to help us if we run into trouble or need any details.

Cons: The few times I had to contact support for something, it was resolved very quickly.

  • Reviewer Source 
  • Reviewed on 28/12/2020
Karen A.
Managing Director
Medical Practice, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/08/2020

"Why didn't we do this sooner!"

Comments: It's been super easy from the beginning. We are leaps ahead of our competitors who try and do the same thing - it's just not up to the same standard as us.
Great people to deal with and amazing after sales support.

Pros: Firstly, it was so easy to set-up. I really only had to approve all the work thet they prepared. I literally have to do nothing and the leads come in every day. I was very reluctant to start with but we couldn't live without this now. It delivers the majority of our new clients every month month after month!

Cons: We don't use the dashboard - there is no need to. The leads come straight into our clandar as bookings. Every now and then we forget to mention that we are running a special offer so the messaging is not adjusted accordingly but they come to us usually after a day or two as website visitors are asking about it and they don't have the right answers... This is a frustration - more becasue we foget to tell them - not really a problem with the software.

Vendor Response

by Chat Metrics on 20/08/2020

Thank you Karen for your kind words. It's our pleasure to be at your service. We are honoured that you are part of our family!

  • Reviewer Source 
  • Reviewed on 11/08/2020
Su T.
Marketing Manager
Management Consulting, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/08/2020

"Easy to use product that meets our needs."

Pros: Works for our purposes. Simple and fuss free. Chat box done by real people rather than bots is a plus.

Cons: Very basic features for reporting. Need to delve through multiple steps to get out the information you need. Time lag between the question and answers by operatives is a little long. PRicing was not made clear initially and we had a few issues when we first started.

Vendor Response

by Chat Metrics on 20/08/2020

Hi Su,
Glad we have ironed those teething issues out for you. Thanks so much for the feedback.

  • Reviewer Source 
  • Reviewed on 12/08/2020
Philip S.
Managing Director
E-Learning, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/07/2020

"Good support from the team"

Comments: Overall this has been positive from startup, technical and constant improvement.

Pros: The team are very easy to get in contact. They work hard and are always willing to take on feedback to improve their services.

Cons: Initially, some didn't have the typical Australian slang or understanding of a conversation. Gradually this has been improving and staffing has improved. The quality of conversations have also improved.

Vendor Response

by Chat Metrics on 31/07/2020

Thanks very much for your feedback, Philip. We appreciate you taking the effort to leave a review here for us.

  • Reviewer Source 
  • Reviewed on 30/07/2020
Amy M.
Vice President of Sales & Marketing
Computer Software, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/08/2020

"Saw an increase in sales immediately"

Comments: I was skeptical at first when I was intro'd to ChatMetrics because I didn't think that a group of chat agents would be able to really grasp the nuances of our software products enough to answer website visitors' questions effectively. I thought it would take me weeks to build up faqs and months to train the team. I was wrong. ChatMetrics did everything for us (including somehow anticipating almost any question a lead could come up with) and they did it quickly. Once we launched, they hit the ground running - fielding questions, sending smaller opportunity leads directly to our shopping cart and staying with them until the purchased and scheduling demo calls with larger opps for our sales people. Everyone that I've interacted with from their side has been great - especially the AMAZING [SENSITIVE CONTENT HIDDEN] - their [SENSITIVE CONTENT HIDDEN] who is extremely responsive, highly professional and simply gets things done... fast.

Pros: It's hard to choose what I like the MOST - but I guess that at the highest level - the best thing about ChatMetrics is that sales went up significantly since we started using it. Having a 24/7 extension of our sales team available for chats right from our website means we get more demos scheduled, our leads get their quick questions answered immediately and non-relevant leads get screened earlier at the top of the funnel.

Cons: I have no complaints about this software at all. Front-end implementation and customization was seamless, their backend dashboard is easy-to-use, the quality of the FAQ/Knowledgebase they created for the agents to use, and their ability to scale with us as our business grew (we offer Work-From-Home tools) during the COVID pandemic - has made ChatMetrics an essential part of our business.

Vendor Response

by Chat Metrics on 19/08/2020

Hi Amy,
We are glad that you are part of our family! Thank you so much for the feedback. We love working with you,
Terry

  • Reviewer Source 
  • Reviewed on 12/08/2020