Bigin by Zoho CRM

Zoho CRM: Jenish Chamling Review

Comments: It was amazing to use this easy to use CRM

Pros:

Best for marketing agencies looking for paid ads functionalities

Cons:

No Website and advanced form integration feature to split test landing page and capture online leads

Quite please with it and have chosen it for my CRM

Comments: Overall pretty good. Support is slow to respond. The programme definitely needs to evolve more in terms of functionality as it is not as intuitive as the competitors

Pros:

Visually it is great with the pipeline style layout

Cons:

Uploading leads is not logical at all. You need to upload seperate CSV's for leads and contacts and it makes the relationship between the two. Furthermore it costs you a record for both leads and contacts even though they essentially joint.

Alternatives Considered: monday CRM

Reasons for Choosing Bigin by Zoho CRM: Pricing and the better looking sales pipeline view

Switched From: Close

Reasons for Switching to Bigin by Zoho CRM: Monday does not support SMTP connections

Value for Money

Comments: Value for Money considering overall features

Pros:

Custom Fields are very helpful to customize

Cons:

Slow refresh rate while going to different modules

Alternatives Considered: LeadSquared and Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Value for money for startup having limited resources.

Much more than a place to Bigin

Pros:

Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.

Cons:

It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.

Alternatives Considered: Flowlu, Pipedrive, Freshsales, Basecamp, Zendesk Sell, Asana and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: Lack of functionality, clunky interface, poor email deliverability

Switched From: Tripleseat

Reasons for Switching to Bigin by Zoho CRM: Better functionality, more intuitive layout, good value for money

Bigin suits for startups

Comments: I felt its good foe startups with minimum requirements

Pros:

I loved the sales pipeline feature which helped me track the progress and status of the leads

Cons:

more free trial period to have a better understanding of the product would have been nice

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Hubspot felt too cluttered and we were already using zoho mails and books.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: cheaper option and I wanted all tools to be in an ecosystem

Smooth but Indiamart integration didn't work

Pros:

Ability to add users, integraton with exotel and good UI

Cons:

Integration with indiamart not working for me

Alternatives Considered: Odoo

Reasons for Switching to Bigin by Zoho CRM: Cheaper and good UI also easier to understand for the team

Review on Bigin by Masée Consultancy & Coaching

Comments: I am very much very happy with this CRM tool. I was in need of a CRM tool that is easy in usage and that would adhere to all my wishes. There are so many possibilities and what I like best is the possibilities of the different pipelines that you can create.

Pros:

It is very easy in use. Even without any how to video's you can start immediately using it.

Cons:

I would have found it better to had the webinar Bigin By Zoho CRM - Overview & Setup (EU & UK) much sooner. I had to wait over a week to join on in my timezone.

Simple to use!

Comments: I am very happy with the simplicity of the CRM; it helps me a lot

Pros:

Simple to use and it gives me a total overview of the running projects and what needs to be done.

Cons:

Nothing big that I can think of; there are some small things I would have liked as an option but overall it is great. Maybe the use of collours would help having an even better overview.

Alternatives Considered: Pipedrive, monday.com, HubSpot CRM and Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM: Looked good and simple; and that is also what it was when using it.

Easy To Use

Pros:

Streamlines sales, improves tracking, good for business.

Cons:

Nothing so far over did not receive any trouble yet.

Cant go wrong with Begin!

Comments: Our experience has been great. We are able to tracj our leads and stay in contact with our customers.

Pros:

This CRM is very easy to use. Perfect for a small business just starting out.

Cons:

Nothing really. Its simple to use and navigate.

Great Value for Money for SME's

Comments: Very good. I started using it while working on another project for another client

Pros:

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Cons:

User interface could be nicer - green is a funny colour to use for business

Alternatives Considered: Dynamics 365, Hootsuite and HubSpot Sales Hub

Reasons for Choosing Bigin by Zoho CRM: When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Price

Pleasanty surprised, Loaded features!

Comments: I have had a very pleasant experience. Pleasantly surprised at the features available at a very reasonable cost.

Pros:

Simplicity and ease of use and features to help a young company manage market outreach very well and track teams across boundaries.

Cons:

Nothing so far. I believe the only thing is the billing for US companies is not very intiutive.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: We believe this was more useful and productive to track for our users and reasonably priced.

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: Much more value for money and loaded with features that we need at the moment.

Bigin does everything we need with ease

Comments: Time should be spent on delivering your business products and services, not on understanding complex sales platforms and tools, and carrying out extensive admin. This is what Bigin does well.

Pros:

We wanted a simple yet powerful CRM system that underpins all of our sales activity. After a lot of searching, trials and comparisons, we settled on Bigin and haven't looked back. Bigin does everything we need with ease, including sending emails, advancing sales and keeping a track of trends. For small businesses, this is one contender to seriously consider.

Cons:

Less sophisticated email integration means that there are better alternatives out there if you want to use email functionality

Operations Manager

Comments: We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses. With Bigin, we’ve been able to consolidate all our sales data into one place. Overall its very friendly and easy to use

Pros:

Simplicity and Visual Management Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy

Cons:

Forms do not allow editing/updating records

Alternatives Considered: HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: Cost Bigin’s pricing is another area where it shines, particularly for small businesses. It offers a robust set of features at a much lower price point than most CRMs on the market, making it an attractive option for startups. The pricing structure is straightforward with no hidden fees.

Switched From: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: User friendliness and the ease of use, as well as the cost

Bigin for Business/Marketing agency/consulting firms

Comments: It is good. It solves the majority of my requirements.

Pros:

It's light and made uniquely for small and medium businesses.

Cons:

It's developing, some integrations are required more to power the game.

There is no better CRM program for small businesses

Pros:

I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward.

Cons:

The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic. And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs.

Alternatives Considered: monday CRM, Trello, Pipedrive and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: As a small business owner, I've explored CRM options like HubSpot, Pipedrive, and Monday, but struggled with their complex subscription models. Then, I discovered Bigin. It's affordable, integrates well with email and WhatsApp, and fits perfectly into the Zoho ecosystem. The developers even designed a WhatsApp integration tailored for small businesses. If they add Facebook Meta Business integration, Bigin will become the ultimate solution for small businesses.

bigin crm is our first choice

Comments: Very easy to use and great price. The support by e-mail is ok for the price.

Pros:

Best value for the price compared with all other crms for SMB in 2024. We worked with Pipedrive within the last 5 years. But since we found bigin we switched imediatly.

Cons:

Not all plugings for 3th companys (compared to Pipedrive)

Alternatives Considered: monday CRM

Reasons for Choosing Bigin by Zoho CRM: Because bigin gives us the same oportunities and functions like Pipedrive but for a better price.

Switched From: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Because we like the dashbord from bigin more than mondy and the price is lower.

Great value and functionality

Pros:

I am a sales consultant and have been looking for an affordable and powerful CRM. I think Bigin fits this need very well. Very affordable but has the power to do the things I need to implement to create a great tool and increase the sales team's productivity. I insisst that the CRM needs to be a tool for the team to do thier job better and I believe Bigin is exactly what I was looking for.

Cons:

Data import of companies and contacts takes a bit of learning. It works, but take the time to understand how it does it.

Alternatives Considered: Pipedrive

Reasons for Choosing Bigin by Zoho CRM: The outlook integration broke, and they are not planning to fix it. Deal breaker for me.

Switched From: Agile CRM

Reasons for Switching to Bigin by Zoho CRM: I did not like how pipedrive managed leads. Price also.

Streamlined Efficiency with Outstanding Value

Comments: My overall experience with Bigin by Zoho CRM has been highly positive. It offers a smooth, intuitive experience from the start, with an easy setup process that allowed my team to dive in quickly without much training. The interface is clean and user-friendly, making it simple to manage sales pipelines, track customer interactions, and automate routine tasks like follow-ups. Bigin has streamlined our workflow and improved team communication, which has been a major boost for our efficiency. Though it’s perfect for small to mid-sized teams, I do feel that as we grow, some additional features—like advanced reporting and the ability to upload documents—would make it even more beneficial. Despite this, Bigin has provided us with great value for the investment and has had a positive impact on how we handle our sales operations.

Pros:

What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized.

Cons:

What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful.

Best CRM for small startup teams.

Comments: The best for my business. I have a team of 3 people to manage sales and customer success and Bigin was the easy one.

Pros:

It's too easy to use for a small business. I have a restaurant tech startup and the UX and UI is so smooth. They promise a 30 minutes setup and I did it in 15 min.

Cons:

Doesn't have SalesIQ integration, if zoho want to make from bigin the best small CRM you need to make a SalesIQ integration.

Bigin by Zoho CRM - Great Tool, easy to use and best cost/benefit

Comments: Great Tool at a great price, it has all the functionalities that our business needs.

Pros:

All its functionality that it is easy to use and at a reasonable price.

Cons:

More WhatsApp Business functionality with the integration that has at the moment.

Alternatives Considered: Pipedrive

Reasons for Switching to Bigin by Zoho CRM: Funtionality, price and support on my contry

BEST CRM EVER

Comments: Excellent Experience, Extremely Easy To Use

Pros:

PIPELINE MANAGEMENT Whatsapp Connection GMAIL CONNECTION

Cons:

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Alternatives Considered: Pipedrive

Switched From: Zoho CRM and Pipedrive

Best CRM for Startup and SMEs

Pros:

The ease of access and usage is the best part of this CRM. Even interns with no experience with any CRM can easily use and manage this without fail.

Cons:

There are some limitations for a startup in the long run. As in eventually as the company grows we would definitely need to move away to a more extensive CRM platform.

Alternatives Considered: Zoho CRM Plus and HubSpot CRM

Budget-friendly CRM for small business

Pros:

This budget-friendly CRM for small businesses offers nearly the same features as other costly CRM options. I’m satisfied with how it has streamlined my business processes. The calls and task tracking is very useful, also the recent feature where popup comes in caller id is contact is saved on crm really helps.

Cons:

I’d appreciate a dedicated ‘leads’ page instead of lumping all contacts into the same ‘Contacts’ section. Managing leads can be a bit tricky, but I’ve managed to make it work.

Great sales and pipeline management

Comments: Overall experience with Bigin is positive. We have just started using the platform but have enjoyed it so far.

Pros:

Bigin is easy to visualize, making use seamless, and setting up the platform even easier.

Cons:

I haven't found too much to be concerned about. Support is extremely helpful.