--- description: Learn more about Convin price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convin Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/34395/conversation-intelligence/software) > [Convin](/software/204868/convin) # Convin Canonical: https://www.capterra.com.au/software/204868/convin Page: 1 / 11\ Next: [Next page](https://www.capterra.com.au/software/204868/convin?page=2) > AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. > > Verdict: Rated **4.9/5** by 232 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Convin? Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 232 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Convin ## Commercial Context - **Starting Price**: INR 80.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India ## Features - AI/Machine Learning - Activity Dashboard - Call Monitoring - Call Recording - Conversation Intelligence - Customer Experience Management - Employee Coaching Tools - Feedback Management - Learning Management - Multi-Channel Communication - Multiple Scoring Models - Performance Management - Quality Management - Recording - Reporting/Analytics - Training Management ## Integrations (3 total) - Ameyo - Exotel - Ozonetel ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Conversation Intelligence](https://www.capterra.com.au/directory/34395/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.capterra.com.au/directory/34395/conversation-intelligence/software) - [Coaching Software](https://www.capterra.com.au/directory/31395/coaching/software) - [Speech Analytics Software](https://www.capterra.com.au/directory/32258/speech-analytics/software) - [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Alternatives 1. [Fathom](https://www.capterra.com.au/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Substrata Q](https://www.capterra.com.au/software/201748/substrata-scip) — 4.9/5 (163 reviews) ## Reviews ### "Speech analytics tool that helps improve my quality score" — 5.0/5 > **Venkatesh** | *9 April 2024* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring > > **Cons**: I don't have any issues facing and its easy to use the AI > > I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team. ----- ### "Best for quality audit and AI insights" — 4.0/5 > **Payal** | *14 September 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well > > **Cons**: lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits > > convin has made more time efficiency- no more sheets but one dashboard for everything, less of human efforts, more of efficiency, ease of quality assurance , great use of AI insight- specially the transcript- which gives what all terminologies used - topic manager is a good tool to segregate the call types ----- ### "It's very useful for quality checks\!" — 5.0/5 > **Yuvashree** | *18 December 2023* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. > > **Cons**: No, my positivity is totally inclined towards the benefits that Convin provides. > > Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve. ----- ### "User-friendly and Convenient tool" — 3.0/5 > **Faiza** | *8 November 2023* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method\! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient. > > **Cons**: I've only had a few glitches to work out, but nothing that I don't like. ----- ### "Master the call handling skills with Convin" — 5.0/5 > **Kirti** | *21 November 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation. > > **Cons**: I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls. > > Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.au/software/204868/convin?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/204868/convin) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data