---
description: Learn more about Catalyst price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Catalyst Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Catalyst](/software/203639/catalyst)

# Catalyst

Canonical: https://www.capterra.com.au/software/203639/catalyst

> Catalyst is the most intuitive Customer Success Platform (CSP) - built by CS leaders, for CS teams.
> 
> Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Catalyst?

Catalyst is built for B2B SaaS businesses.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Catalyst Software

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Catalyst offers an account-based pricing model, with unlimited viewer access and services included to ensure you are fully supported and can drive customer-centric collaboration with all teams across the company.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Churn Management
- Collaboration Tools
- Customer Engagement
- Customer Segmentation
- Engagement Tracking
- Feedback Management
- Health Score
- Onboarding
- Performance Metrics
- Reporting/Analytics
- Revenue Management
- Task Management
- Usage Tracking/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software)
- [Customer Retention Software](https://www.capterra.com.au/directory/34255/customer-retention/software)

## Alternatives

1. [Custify](https://www.capterra.com.au/software/190125/custify) — 4.9/5 (122 reviews)
2. [Customerscore.io](https://www.capterra.com.au/software/1072389/Customerscore-io) — 4.8/5 (17 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Skalin](https://www.capterra.com.au/software/1018511/skalin) — 4.9/5 (55 reviews)
5. [monday CRM](https://www.capterra.com.au/software/1024614/monday-crm) — 4.7/5 (453 reviews)

## Reviews

### "Catalyst Review" — 4.0/5

> **Jon** | *29 June 2025* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Keeps project notes well organized.  The ability to create and save templates help boost efficiency.
> 
> **Cons**: There's alot to do on catalyst so at times it can be difficult to navigate if you aren't used to it.
> 
> I've had a good experience during my time using this product.  Much better than previous project trackers I've had to use, probably neck and neck with some of the other top platforms on the market

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### "Useful tool for account management" — 4.0/5

> **Daniel** | *28 November 2022* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Catalyst is a useful tool for customer account management. My team is able to easily track the health of our customer accounts, as well as most recent interactions and touchpoints. I also like that this platform integrates with our Salesforce CRM, making it easier for our team to engage with our customers and keep sentiment positive.
> 
> **Cons**: Catalyst sometimes takes more than one business day to sync our information to-and-from the Salesforce CRM. Often our team is waiting for Catalyst updates to publish in our CRM tool, so data does not always match up from one system to another.

-----

### "Catalyst was great, but we changed softwares when issues persisted" — 3.0/5

> **Laura** | *11 June 2021* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: This program was my first experience with digital data collection, and I liked the overall operation of it when it was working consistently.
> 
> **Cons**: It failed to work often, leaving us unable to access our past data or collect data for a current session.
> 
> When I first joined this company they were already using Catalyst, and I really liked it. But the reliability issues were crippling to us, so we ended up changing softwares last year.

## Links

- [View on Capterra](https://www.capterra.com.au/software/203639/catalyst)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/203639/Catalyst/> |
| en-AE | <https://www.capterra.ae/software/203639/catalyst> |
| en-AU | <https://www.capterra.com.au/software/203639/catalyst> |
| en-CA | <https://www.capterra.ca/software/203639/catalyst> |
| en-GB | <https://www.capterra.co.uk/software/203639/catalyst> |
| en-IE | <https://www.capterra.ie/software/203639/catalyst> |
| en-IL | <https://www.capterra.co.il/software/203639/catalyst> |
| en-IN | <https://www.capterra.in/software/203639/catalyst> |
| en-NZ | <https://www.capterra.co.nz/software/203639/catalyst> |
| en-SG | <https://www.capterra.com.sg/software/203639/catalyst> |
| en-ZA | <https://www.capterra.co.za/software/203639/catalyst> |

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