--- description: Learn more about REVIEWS.io price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: REVIEWS.io Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [REVIEWS.io](/software/201733/reviews-io) # REVIEWS.io Canonical: https://www.capterra.com.au/software/201733/reviews-io Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/201733/reviews-io?page=2) > REVIEWS.io helps businesses grow their online reputation through review collection and management. > > Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses REVIEWS.io? Small to mid-size businesses, e-commerce brands, and online retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 9 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: REVIEWS.io ## Commercial Context - **Starting Price**: USD 89.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: United Kingdom ## Features - Campaign Management - Dashboard - Response Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - Social Sharing ## Integrations (11 total) - BigCommerce - Bing Visual Search - Google Search Console - Intercom - Klaviyo - LoyaltyLion - Salesforce Platform - Shopify - Shopify Plus - Wix - eCommerce Analytics for Shopify ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) ## Alternatives 1. [Okendo](https://www.capterra.com.au/software/176189/okendo) — 4.9/5 (223 reviews) 2. [GiveMe5.ai](https://www.capterra.com.au/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 3. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [TrueReview](https://www.capterra.com.au/software/210085/truereview) — 5.0/5 (150 reviews) 5. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (702 reviews) ## Reviews ### "Feature‑Rich, Platform‑Agnostic Reviews System With Some Setup Quirks" — 4.0/5 > **Frank** | *21 March 2026* | Business Supplies & Equipment | Recommendation rating: 7.0/10 > > **Pros**: We moved to Reviews.io after our previous provider dropped support for all non‑Shopify platforms, so having something genuinely platform‑agnostic was essential. Reviews.io offered the same bundled Q\&A functionality we relied on and has one of the fairest pricing structures I’ve seen, especially since cross‑site review syndication is available on a lower plan tier than competitors who charge more for it. Being an approved Google review partner also mattered. The surveys feature turned out to be much more useful than I expected, both embedded on our site and as a follow‑up option after someone leaves a review. It can also collect both product and company reviews, something our past two platforms couldn’t do. The integrations with our helpdesk and email marketing tools have been especially valuable because they let us reply to reviews and Q\&A directly from systems we already use. Across the three dedicated review platforms we’ve used over time, each performed similarly in generating reviews, and all of them—including Reviews.io—consistently outperformed our ecommerce platform’s native review tool. Syndication support for multiple stores and even certain marketplaces like Walmart adds reach that native tools can’t match, and widget load speeds have been reliably decent without getting in the way of performance. > > **Cons**: Setup took more effort than some alternatives, mainly because importing past reviews required sending CSV files to their support team instead of uploading them directly. This generally worked, but since some of our SKUs begin with a leading zero, that digit was stripped during import when the file wasn’t treated as text, causing certain reviews to be mis‑assigned without us realizing until much later. The BigCommerce integration also required manual edits to our theme, and the default code didn’t work correctly for our mostly stock theme; their team customized it over a couple of weeks and mentioned that this work is normally billable, but they completed it for us at no charge, which I appreciated even though the need for customization delayed setup. Some widget behaviors feel unconventional, such as star ratings opening a modal instead of scrolling to the on‑page reviews, and the popup doesn’t always respect settings like hiding Report or Share links. Disabling the popup leads to minor UI quirks that required CSS fixes. While most review widgets are solid, the Social Proof widget is buggy, tends to duplicate entries, and doesn’t let you delete generated images, which clutters the dashboard. I’ve also noticed occasional duplication where the same review text shows up as both a product and company review. Another area that could be improved is permissions: even the lowest‑level users can click the global “Pause email sending” button, and we had an incident where it was clicked accidentally because it wasn’t obvious that it affects all outgoing review emails platform‑wide rather than just one order. More granular permissions or a clearer warning would help prevent this. > > Once Reviews.io was fully implemented, it settled into the background and simply feeds reviews and Q\&A into the places our team already works. We step in when there’s a question or a review to reply to, and otherwise it doesn’t demand attention. Performance has been steady, widget loads have been predictable, and we haven’t needed to re‑engineer any processes to keep it running. It’s become a dependable part of our feedback loop rather than another tool to actively manage, which is exactly what we needed. ----- ### "Good well respected reviews platform" — 5.0/5 > **Christopher** | *21 November 2022* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: Helps with google SEO listings. Honest and well managed. Fair value for money. Great trust signal for potential customers. Review booster is great to encourage non ecommerce customers to review. Better value and in my opinion more reliable than trustpilot. Good split between company and product reviews. Gains useful feedback to help us improve. > > **Cons**: Some features locked behind an additional paywall. Reviews.io company pages can sometimes appear below Trustpilot's page. ----- ### "Customer service had a hard time returning my money - bad experience" — 2.0/5 > **Benjamin** | *6 June 2022* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Easy to use. Widgets worked fine on my website. > > **Cons**: Just use Google Reviews instead. I didn't like my experience with reviews.io > > Poor customer service. ----- ### "Beste Review Software am Markt" — 5.0/5 > **Kevin** | *13 March 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Wir lieben Reviews.io. Unseres Erachtens die beste Review Platform am Markt. Es hilft uns dabei Review Collection zu automatisieren und auf verschiedenen Plattformen Reviews ohne Aufwand zu sammeln. Gleichzeitig ist das Team super hilfreich und gibt proaktiv Verbesserungsvorschläge. > > **Cons**: Nicht viel. Rund um glücklich. Ggf. für kleinerer Unternehmen zu teuer. ----- ### "collecting reviews has never been this easy" — 5.0/5 > **Graeme** | *10 December 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Reviews.io is an amazing tool to help gather reviews and display them in an easy-to-read format. It is a must-have for any site owner looking to collect reviews from their customers or clients. It's a simple, streamlined tool that does exactly what it says it does and doesn't get in the way of anything. 10/10 would recommend\! > > **Cons**: I haven’t noticed any cons in this tool yet. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/201733/reviews-io?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/201733/reviews-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data