---
description: Learn more about CallMyDoc price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallMyDoc Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/31085/patient-engagement/software) > [CallMyDoc](/software/201547/callmydoc)

# CallMyDoc

Canonical: https://www.capterra.com.au/software/201547/callmydoc

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.au/software/201547/callmydoc?page=2)

> CallMyDoc is a patient call automation tool that helps medical practices manage patient calls and messaging on a unified interface.
> 
> Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses CallMyDoc?

Patient call automation for ambulatory medical practices and providers — 26M+ calls handled, Athenahealth/Veradigm/Altera integrated.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sphinx Medical Technologies
- **Founded**: 2013

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Priced on a per provider basis.  Averages 50% less than any competitors.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Appointment Scheduling
- Mobile Access
- Online Scheduling
- Patient Intake
- Patient Portal
- Patient Records Management

## Integrations (6 total)

- EMR Software
- TouchWorks EHR
- Veradigm EHR
- Veradigm Practice Management
- athenaOne
- eClinicalWorks

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Patient Engagement Software](https://www.capterra.com.au/directory/31085/patient-engagement/software)

## Related Categories

- [Patient Engagement Software](https://www.capterra.com.au/directory/31085/patient-engagement/software)
- [Patient Scheduling Software](https://www.capterra.com.au/directory/33315/patient-scheduling/software)
- [Medical Software](https://www.capterra.com.au/directory/20029/medical-practice-management/software)

## Alternatives

1. [Klara](https://www.capterra.com.au/software/203066/klara) — 4.6/5 (211 reviews)
2. [DocVilla](https://www.capterra.com.au/software/203619/docvilla) — 5.0/5 (74 reviews)
3. [Carepatron](https://www.capterra.com.au/software/195467/care-patron) — 4.4/5 (858 reviews)
4. [Phreesia](https://www.capterra.com.au/software/131633/phreesia) — 4.3/5 (166 reviews)
5. [Tebra](https://www.capterra.com.au/software/129169/tebra) — 3.9/5 (1363 reviews)

## Reviews

### "From Missed Calls to Fully Managed Patient Communication" — 5.0/5

> **Carl** | *8 April 2026* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: CallMyDoc took a huge burden off our front desk. We’re no longer overwhelmed with constant phone calls.  We finally have peace of mind after hours—patients are always handled, and nothing gets missed.  Plus, every call is documented and routed directly into the patient chart. No more manual entry.  This means that Patients get immediate responses instead of voicemail. That alone has made a big difference.
> 
> **Cons**: Getting everything configured with our phone system and workflows took some time upfront.  Getting everything configured with our phone system and workflows took some time upfront.
> 
> CallMyDoc has materially improved our operational efficiency. We’ve reduced front desk workload, eliminated voicemail backlogs, and ensured every patient interaction is captured and routed appropriately within our EHR. The platform delivers measurable ROI by replacing manual processes with consistent, automated workflows.

-----

### "CallMyDoc - a complete call management solution" — 5.0/5

> **Jose** | *17 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: CallMyDoc has replaced my human answering service. It effectively triages my patient calls, it handles my hospital calls, it lets me send customizable automated responses when appropriate and documents everything to my EMR automatically. No more interruptions when not on call - we set up the call schedule and it's followed to the letter. It even lets my patients modify their appointments through its interface. Unlimited dashboards, unlimited phone numbers for access plus it can be set up to handle busy signals and to answer anything that rings over a set amount of times. My covering call partners can use the app for my patient calls. 30 languages available, auto AI translation of messages; never going back to a traditional answering service.
> 
> **Cons**: Very minor peeve - the PIN to log in to the mobile app should be entered via touchpad instead of dials.
> 
> Carl Silva (the head honcho) has been wonderful to work with, he has set up the system to do exactly what we need and remains available to help set it up when we expand our use. After hours technical support was very responsive the only time we needed to make contact.

-----

### "Reliable on-call communication that improves response times" — 5.0/5

> **Ben** | *12 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: CallMyDoc offers a clear and organized approach to call routing and on call management. Notifications are delivered promptly, and having a centralized dashboard makes it easier to track messages and ensure accountability across the team. The system is straightforward to use and fits well into a busy clinical environment.
> 
> **Cons**: As with most healthcare software, there is a learning curve during initial setup, but once workflows are established, daily use is smooth. Continued product updates and refinements would be welcome as the platform evolves.
> 
> The platform provides a dependable way to manage patient calls and after hours communication, which is critical for any healthcare organization focused on timely responses and continuity of care. It has helped streamline internal workflows and reduce missed or delayed messages.

-----

### "Practical Communication Solution" — 5.0/5

> **Daniel** | *26 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It addresses a clear need without unnecessary complexity. Implementation was manageable, and the interface is intuitive enough that adoption across teams did not require heavy training. It provides a structured way to handle patient communication while maintaining visibility across the organization.
> 
> **Cons**: There are areas where additional customization options could further improve flexibility, particularly for teams that like to tailor workflows. That said, the core functionality works reliably.
> 
> The platform delivers on its core purpose and integrates into existing processes without disruption. From a product leadership perspective, I value solutions that are focused and practical, and Callmydoc fits that description.

-----

### "Reliable Communication Tool That Keeps Our Care Team Connected" — 5.0/5

> **Travis** | *1 February 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: CallMyDoc stands out on how it keeps patient communication organized and ensures nothing falls through the cracks. Our team can quickly respond to patient questions about exercises, medications, or symptoms even after hours. It also helps our clinical staff stay coordinated, so everyone knows who’s handling each message.
> 
> **Cons**: The only thing I found a bit challenging at first was getting everyone on the team familiar with the message routing setup. It took a little time for staff to get used to the workflow.
> 
> It helps us respond to patient questions quickly, coordinate care between therapists and clinicians, and keep track of important messages even outside of regular clinic hours.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.au/software/201547/callmydoc?page=2)

## Links

- [View on Capterra](https://www.capterra.com.au/software/201547/callmydoc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/201547/CallMyDoc/> |
| en-AE | <https://www.capterra.ae/software/201547/callmydoc> |
| en-AU | <https://www.capterra.com.au/software/201547/callmydoc> |
| en-CA | <https://www.capterra.ca/software/201547/callmydoc> |
| en-GB | <https://www.capterra.co.uk/software/201547/callmydoc> |
| en-IE | <https://www.capterra.ie/software/201547/callmydoc> |
| en-IL | <https://www.capterra.co.il/software/201547/callmydoc> |
| en-IN | <https://www.capterra.in/software/201547/callmydoc> |
| en-NZ | <https://www.capterra.co.nz/software/201547/callmydoc> |
| en-SG | <https://www.capterra.com.sg/software/201547/callmydoc> |
| en-ZA | <https://www.capterra.co.za/software/201547/callmydoc> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"CallMyDoc","description":"CallMyDoc is an AI-powered patient communication platform designed for ambulatory medical practices that want to reduce front desk phone workload, eliminate answering service contracts, and improve patient experience — without adding staff. - \n\nBuilt by physicians, for physicians. Founded in 2013 by Dr. Shahinaz Soliman (board-certified family physician, 30+ years clinical experience). Over 10 years in market. 26 million+ patient calls processed. Zero data breaches. Zero lost calls. - \n\n - 68% of business-hour calls handled automatically\n - 50% reduction in front desk phone workload\n - 40% reduction in patient no-shows\n - ~99,000 receptionist hours automated per year platform-wide\n\n - Pricing: Flat monthly rate — no per-call charges, no setup fees, no long-term contracts. 30-day free trial included. Serving 38 states.\n\n - Schedule a demo: \ncallmydoc.com/meetings/csilva2/30-minute-demo","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d09a4f1c-1a79-4177-b31a-4a18e1d8ed84.png","url":"https://www.capterra.com.au/software/201547/callmydoc","@id":"https://www.capterra.com.au/software/201547/callmydoc#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":15},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/software/201547/callmydoc#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is CallMyDoc?","@type":"Question","acceptedAnswer":{"text":"CallMyDoc is an AI-powered patient communication platform designed for ambulatory medical practices that want to reduce front desk phone workload, eliminate answering service contracts, and improve patient experience — without adding staff. - Built by physicians, for physicians. Founded in 2013 by Dr. Shahinaz Soliman (board-certified family physician, 30+ years clinical experience). Over 10 years in market. 26 million+ patient calls processed. Zero data breaches. Zero lost calls. -- 68% of business-hour calls handled automatically - 50% reduction in front desk phone workload - 40% reduction in patient no-shows - ~99,000 receptionist hours automated per year platform-wide - Pricing: Flat monthly rate — no per-call charges, no setup fees, no long-term contracts. 30-day free trial included. Serving 38 states. - Schedule a demo: callmydoc.com/meetings/csilva2/30-minute-demo","@type":"Answer"}},{"name":"Who Uses CallMyDoc?","@type":"Question","acceptedAnswer":{"text":"Patient call automation for ambulatory medical practices and providers — 26M+ calls handled, Athenahealth/Veradigm/Altera integrated.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/201547/callmydoc#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Patient Engagement Software","position":2,"item":"/directory/31085/patient-engagement/software","@type":"ListItem"},{"name":"CallMyDoc","position":3,"item":"/software/201547/callmydoc","@type":"ListItem"}]}]}
</script>