Who Uses ProProfs Help Desk?

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

What Is ProProfs Help Desk?

ProProfs Help Desk is an all-round tool that equips companies to streamline all customer support processes easily. Right from when a customer connects with a support agent to creating a ticket for their problem to assigning the ticket, everything is taken care of with ProProfs Help Desk.

With a shared inbox feature that makes collaboration among support agents easy and efficient. This tool also comes with a robust reporting feature to monitor agent performance.

ProProfs Help Desk Details

ProProfs

https://www.proprofs.com

ProProfs Help Desk Cost Overview

ProProfs Help Desk has a free version and offers a free trial. ProProfs Help Desk paid version starts at USD 15.00/month.

Starting Price

USD 15.00/month
See pricing details

Pricing Details

$ 10 User/month If you build annually

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - Android Native

Training

In Person

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

ProProfs Help Desk Features

Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

ProProfs Help Desk Reviews

Showing 5 of 5 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.8/5
Value for Money
4.8/5
Harshad D.
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 24/03/2020

"Awesome Gmail Like Interface!"

Comments: It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Pros: We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons: The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Vendor Response

by ProProfs on 27/03/2020

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 24/03/2020
Curt P.
Director
Primary/Secondary Education, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/06/2020

"Really Like the Child Tickets Feature"

Comments: Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!

Pros: What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

Cons: This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

Vendor Response

by ProProfs on 22/06/2020

Thank You for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 12/06/2020
Van W.
IT Executive
Primary/Secondary Education, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/03/2020

"This tool makes customer support delightful!"

Comments: Amazing customer support . Great UI with Easy to use feature.

Pros: Everything about this tool is awesome. The UI is great, the features are exactly what a company needs to offer excellent customer support, and the best part is - it’s worth the price. Personally, I love how easy it made customer support for me and my team. We all can collaborate and resolve customer tickets in less time than before. It's great!

Cons: I think a little more features in the reporting feature is needed. I can see what my agents are upto, but I would also like to get a detailed insight into how tickets were handled in the back end. Right now, I have a brief idea as to what is going on, but I can't find the root cause.

Vendor Response

by ProProfs on 27/03/2020

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 25/03/2020
Donnie H.
Assistant Director
Education Management, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/04/2020

"Simple & Fast - Two Words That Make this Software Perfect!"

Comments: My overall experience with the tool has been great so far and I would recommend the product to all who are looking for both small and enterprise use.

Pros: The tool is so simple to use and at the same time, it is fast. That means we’ve got the perfect combination in place and that too at pocket-friendly rates. My team especially is a huge fan of the notes feature. It allows them to leave notes for one another and keep others updated about the progress of the support request and how to deal with the customer.

Cons: Nothing so far. It fits my needs and the expectations of my support team members. Everything looks good

Vendor Response

by ProProfs on 05/05/2020

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 27/04/2020
Ms. beth F.
Academic Dean
E-Learning, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/03/2020

"Amazing help desk software!"

Comments: just want to say . it's Perfect Help Desk software!

Pros: I loved how user-friendly this software is. I can manage all my customer tickets easily using a shared inbox. At first, I thought a shared inbox would be really confusing, but after using ProProfs Help Desk, I was proved wrong! It is so easy and I can organize, prioritize my tickets to resolve them instantly. Great tool!

Cons: What i would love to see in the future versions is social media integration. I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.

Vendor Response

by ProProfs on 20/03/2020

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 09/03/2020