---
description: Learn more about ConSol CM/Customer Service price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ConSol CM/Customer Service Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ConSol CM/Customer Service](/software/199650/consol-cm-customer-servicce)

# ConSol CM/Customer Service

Canonical: https://www.capterra.com.au/software/199650/consol-cm-customer-servicce

> The web-based solution ConSol CM / Customer Service makes your employees' work easier and offers your customers optimal service.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ConSol CM/Customer Service?

Medium-sized and large companies with 30-40 employees or more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Germany
- **Founded**: 1984

## Commercial Context

- **Starting Price**: EUR 59.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Belgium, Germany, Luxembourg, Netherlands, Switzerland

## Features

- Alerts/Escalation
- Automated Routing
- CRM
- Customer Database
- Data Security
- Email Management
- Inbox Management
- Knowledge Base Management
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Surveys & Feedback

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Eine Lösung für unseren gesamten Kundenservice" — 5.0/5

> **René** | *8 September 2020* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.
> 
> **Cons**: Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

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### "Vielseitiges Programm" — 5.0/5

> **Vanessa** | *10 November 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.
> 
> **Cons**: Das Reporting könnte verbessert werden.
> 
> Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

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### "Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse" — 5.0/5

> **Gerd** | *1 October 2020* | Business Supplies & Equipment | Recommendation rating: 10.0/10
> 
> **Pros**: - Anpassbar an viele Unternehmensprozesse
- Integration in zahlreichen Unternehmensbereichen
- arbeiten auf einheitlicher Datenbasis
- gute Anbindung an andere IT-Systeme des Unternehmens
- schnell erlernbarer Umgang mit dem System
- systemgestützte Workflows fördern vereinheitliche Prozesse
- ermöglicht das Umsetzen sehr individueller Prozesse
- ausgeprägte/r Kundenorientierung und -service
> 
> **Cons**: Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

## Links

- [View on Capterra](https://www.capterra.com.au/software/199650/consol-cm-customer-servicce)

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| de-AT | <https://www.capterra.at/software/199650/consol-cm-customer-servicce> |
| de-CH | <https://www.capterra.ch/software/199650/consol-cm-customer-servicce> |
| en | <https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/> |
| en-AE | <https://www.capterra.ae/software/199650/consol-cm-customer-servicce> |
| en-AU | <https://www.capterra.com.au/software/199650/consol-cm-customer-servicce> |
| en-CA | <https://www.capterra.ca/software/199650/consol-cm-customer-servicce> |
| en-GB | <https://www.capterra.co.uk/software/199650/consol-cm-customer-servicce> |
| en-IE | <https://www.capterra.ie/software/199650/consol-cm-customer-servicce> |
| en-IL | <https://www.capterra.co.il/software/199650/consol-cm-customer-servicce> |
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| en-NZ | <https://www.capterra.co.nz/software/199650/consol-cm-customer-servicce> |
| en-SG | <https://www.capterra.com.sg/software/199650/consol-cm-customer-servicce> |
| en-ZA | <https://www.capterra.co.za/software/199650/consol-cm-customer-servicce> |
| fr | <https://www.capterra.fr/software/199650/consol-cm-customer-servicce> |
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| fr-CA | <https://fr.capterra.ca/software/199650/consol-cm-customer-servicce> |
| fr-LU | <https://www.capterra.lu/software/199650/consol-cm-customer-servicce> |
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