---
description: Learn more about VIER price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VIER Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VIER](/software/197861/vier)

# VIER

Canonical: https://www.capterra.com.au/software/197861/vier

> Call and center software, powered by AI, to orchestrate in- and outbound voice calls, email, chat, customer feedback, workforce, etc.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses VIER?

Call and contact centers, customer service, insurance, finance, retail, e-commerce, energy suppliers, media, logistics, public sector, automotive.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: VIER GmbH

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, German

## Features

- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- IVR
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "einfache Handhabung & hervorragender Kundenservice" — 5.0/5

> **Daniela** | *5 January 2024* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: ACD-Lösung ist sehr einfach in der Handhabung, sowohl für Agents als auch für Admins;
Kundenbetreuung wird bei VIER groß geschrieben, sehr enge und kompetente Abstimmung
> 
> **Cons**: Statistikabruf wenig intuitiv; wir behelfen uns allerdings inzwischen über den Zukauf der Rohdaten, mit welchen wir die Auswertungen in unserem eigenen BI-System umsetzen können
> 
> tolle und kompetente Lösung; einfach in der Handhabung

## Links

- [View on Capterra](https://www.capterra.com.au/software/197861/vier)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/197861/vier> |
| de-AT | <https://www.capterra.at/software/197861/vier> |
| de-CH | <https://www.capterra.ch/software/197861/vier> |
| en | <https://www.capterra.com/p/197861/VIER/> |
| en-AE | <https://www.capterra.ae/software/197861/vier> |
| en-AU | <https://www.capterra.com.au/software/197861/vier> |
| en-CA | <https://www.capterra.ca/software/197861/vier> |
| en-GB | <https://www.capterra.co.uk/software/197861/vier> |
| en-IE | <https://www.capterra.ie/software/197861/vier> |
| en-IL | <https://www.capterra.co.il/software/197861/vier> |
| en-IN | <https://www.capterra.in/software/197861/vier> |
| en-NZ | <https://www.capterra.co.nz/software/197861/vier> |
| en-SG | <https://www.capterra.com.sg/software/197861/vier> |
| en-ZA | <https://www.capterra.co.za/software/197861/vier> |
| es | <https://www.capterra.es/software/197861/vier> |
| es-AR | <https://www.capterra.com.ar/software/197861/vier> |
| es-CL | <https://www.capterra.cl/software/197861/vier> |
| es-CO | <https://www.capterra.co/software/197861/vier> |
| es-CR | <https://www.capterra.co.cr/software/197861/vier> |
| es-DO | <https://www.capterra.do/software/197861/vier> |
| es-EC | <https://www.capterra.ec/software/197861/vier> |
| es-MX | <https://www.capterra.mx/software/197861/vier> |
| es-PA | <https://www.capterra.com.pa/software/197861/vier> |
| es-PE | <https://www.capterra.pe/software/197861/vier> |
| fr | <https://www.capterra.fr/software/197861/vier> |
| fr-BE | <https://fr.capterra.be/software/197861/vier> |
| fr-CA | <https://fr.capterra.ca/software/197861/vier> |
| fr-LU | <https://www.capterra.lu/software/197861/vier> |
| nl | <https://www.capterra.nl/software/197861/vier> |
| nl-BE | <https://www.capterra.be/software/197861/vier> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"VIER","description":"Call and contact center software that helps businesses with the management of inbound, outbound, email, chat, customer feedback, workforce, analytics and recording. \n\nAI software to analyse, assist and automate contact-driven business processes, chatbots, voicebots, chatGPT integration","url":"https://www.capterra.com.au/software/197861/vier","@id":"https://www.capterra.com.au/software/197861/vier#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@id":"https://www.capterra.com.au/software/197861/vier#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is VIER?","@type":"Question","acceptedAnswer":{"text":"Call and contact center software that helps businesses with the management of inbound, outbound, email, chat, customer feedback, workforce, analytics and recording. AI software to analyse, assist and automate contact-driven business processes, chatbots, voicebots, chatGPT integration","@type":"Answer"}},{"name":"Who Uses VIER?","@type":"Question","acceptedAnswer":{"text":"Call and contact centers, customer service, insurance, finance, retail, e-commerce, energy suppliers, media, logistics, public sector, automotive.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/197861/vier#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"VIER","position":3,"item":"/software/197861/vier","@type":"ListItem"}]}]}
</script>