---
description: Learn more about Neotel Call Center Software price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Neotel Call Center Software Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Neotel Call Center Software](/software/197741/neotel)

# Neotel Call Center Software

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> Call center tool including video calls, progressive \& predictive dialer, SMS campaigns, reporting \& Google Calendar synchronization.
> 
> Verdict: Rated **4.5/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Neotel Call Center Software?

Call Center solution that includes video calls, lead file, statistics module, SMS campaigns, customizable script and much more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 8 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Neotel 2000

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Neotel 2000 for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, United Arab Emirates, United States

## Features

- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Contact Management
- IVR
- Queue Management
- Recording
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Alternatives

1. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Buena atención" — 5.0/5

> **Miguel Angel** | *16 September 2022* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: El portal de cliente es claro e intuitivo
> 
> **Cons**: Estaría bien tener una interfaz sencilla para crear argumentarios
> 
> Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia.

-----

### "Optimo" — 5.0/5

> **Maria Mar** | *17 March 2023* | Information Services | Recommendation rating: 8.0/10
> 
> **Pros**: En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende.
> 
> **Cons**: Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales

-----

### "Buen Servicio a un precio razonable. Lo recomendaría." — 5.0/5

> **Teo** | *15 September 2022* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros.
> 
> **Cons**: Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones.
> 
> Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos.

-----

### "El mejor proveedor de software" — 5.0/5

> **Susana Amor** | *16 September 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Es una herramienta sencilla y muy intuitiva.
> 
> **Cons**: Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones.
> 
> Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable.

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### "Eficacacia y seguridad" — 4.0/5

> **jesus** | *15 September 2022* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: facilidad de uso en el software , intuitivo,
> 
> **Cons**: En general, m e parece casi todo correcto.
> 
> Gran atencion al cliente, rapidez y sencillez

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## Links

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