15 years helping Australian businesses
choose better software
LoopedIn
What Is LoopedIn?
All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases.
Feedback: Collect ideas and feedback from your public board and allow users to up-vote their favourite ideas.
Roadmaps: Build, customise, share and embed beautiful roadmaps through our intuitive drag and drop interface.
Changelog: Announce news and updates and notify users directly within your own app or send email notifications.
Knowledge Base: Create and manage Knowledge Bases.
Who Uses LoopedIn?
Anyone who is interested in collecting feedback and announcing changes. - Product teams - Agencies - Saas owners - Marketing teams - Entrepreneurs - Customer success - Blog owners - E-Commerce
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Reviews of LoopedIn
Alternatives Considered:
Your roadmap to glory
Comments: It was fairly good, It is possibly one of the easiest options to create a good looking roadmap.
Pros:
I enjoyed how easy it was to create an impressive roadmap for my project. In some minutes it was all done, and people loved to see what was coming and being able to vote for it.
Cons:
It should have more direct integrations with other software.
Alternatives Considered:
This was my top software pick last year, and loving the payoff this year!
Comments: Amazing. This was my top software pick last year, the software I've recommended the most for businesses, projects, and the like, and I can't stress how much I love the team at Productstash for being innovative, all-encompassing, and support-oriented even at such a competitive price. They really put much of their competition to absolute shame, and I don't say that lightly. After switching to use Productstash, we actually experienced another former supplier for one part of this feature request and notification stack reach out to us, ask how they could improve, and how they could add more value as they were losing customers like me... I said either embrace the Productstash model or move on because there is nothing better for solopreneurs, entrepreneurs, and SMBs in this space at this time.
Pros:
Productstash is super easy to use, it give all of the tools you want to keep your roadmap communications organized. Collecting feature requests, scheduling and showing progress, and publishing notifications (on site, etc.) are sometimes three different pieces of software or widgets that must be integrated. Producstash brings them all together in an easy-to-use interface (that keeps getting better!) and gives customers and other end users, like students for our online classes, the ability to have a say and participate in the roadmap.
Cons:
When we first picked Productstash and deployed it, there were some UI quirks on the admin side. Some things were just a little confusing or vague. We were able to communicate directly with the team and get these resolved as they released updates addressing the issues.
Looks like the don't have a QA at all. Full of bugs! Poor support
Comments: Was very excited, and integrated it into one product, then into another with the hope that there would be fewer and fewer defects. But was wrong. Now I see more and more of them.
Pros:
- Ease of integrating the tool into the app- Relatively low price- Option to create several workspaces
Cons:
The value that the product provides is huge and the price is relatively reasonable, but when I did the calculation of hours I spent trying to figure out why something is not displayed, or doesn't work or works weirdly, distracting the developers to find out on what's side issue is, then contacting LoopedIn support for help, I was shocked. In the end it compiles in so many hours spent in vain that I am looking for an alternative now.- Nearly every feature you use: roadmap, widgets, and boards have bugs.- If something works fine, it won't in a few days.- There is a chance that your customers will notice an issue and they will think that it's your product that is buggy, but it's actually on Loopedin side.- Managers from the support don't reply- The settings are scattered in different tabs, sometimes they are interrelated and when you change something in one place, it changes in another and you don't even know about it until noticing it on production
Alternatives Considered:
Future of customer engagement
Comments: I've tried many alternatives and Productstash is the most straightforward and easy-to-use product communication tool I've seen so far which is an amazing accomplishment for a relatively new product. New updates are pushed frequently, many of which directly contribute to an even better product.
Pros:
Productstash takes a modern approach to client communication. Instead of traditional news style updates, it captures the interest and engagement of your users. The fantastic features and integrations allow your customers to contribute and follow development every step of the way. This is aimed at modern SaaS applications with frequent releases that like to interact with their customers. The greatest thing about Productstash is the team behind it. They have shown their willingness to listen and learn from customers over and over again. They are using their own system and perfectly demonstrates how to make the most of customer engagement. Using their own product also means they much better insight into the experience and challenges that customers face which helps improve the software much further.
Cons:
It still lacks translations but that is coming. The options for customization are still a bit limited and most features are either use or don't use but new options are released frequently. A more in-depth settings panel for each page would be fantastic. As much as I love how everything is set up there will still be products that require a different perspective. Take the roadmap as an example, it is perfect for SaaS but a more traditional software with annual versions would require a different kind of roadmap.
Simple and Effective Roadmapping
Comments: Great experience with LoopedIn so far, easy to get started and have already progressed our products using the solution. Also had to raise a few things with support which are super quick at responding at getting issues sorted.
Pros:
Easy to get started and publish the public roadmap. Within a short period of time, customers were interacting with ideas and putting their own suggestions forward.
Cons:
Would have liked basic colour customisation to be available in the startup tier as our logo doesn't look great against the default blue.
