---
description: Learn more about Axialys price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Axialys Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Axialys](/software/196633/centrex)

# Axialys

Canonical: https://www.capterra.com.au/software/196633/centrex

> Contact center software that provides cloud telephony and AI tools to optimize management and enhance customer experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Axialys?

Axialys is used by call centers, customer service departments, contact centers, insurance companies, retail businesses, tourism companies, logistics providers, and energy sector organizations.

## About the vendor

- **Company**: Axialys

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- IVR
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Text Analysis
- VoIP

## Integrations (6 total)

- Dynamics 365
- Freshdesk
- HubSpot CRM
- Salesforce Service Cloud
- Zendesk Suite
- easiware

## Support Options

- Phone Support

## Category

- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)

## Related Categories

- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1777 reviews)
2. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (224 reviews)
3. [CloudTalk](https://www.capterra.com.au/software/182004/cloudtalk) — 4.4/5 (268 reviews)
4. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (868 reviews)
5. [Freshcaller](https://www.capterra.com.au/software/165078/freshcaller) — 4.0/5 (35 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/196633/centrex)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/196633/Centrex/> |
| en-AE | <https://www.capterra.ae/software/196633/centrex> |
| en-AU | <https://www.capterra.com.au/software/196633/centrex> |
| en-CA | <https://www.capterra.ca/software/196633/centrex> |
| en-GB | <https://www.capterra.co.uk/software/196633/centrex> |
| en-IE | <https://www.capterra.ie/software/196633/centrex> |
| en-IL | <https://www.capterra.co.il/software/196633/centrex> |
| en-IN | <https://www.capterra.in/software/196633/centrex> |
| en-NZ | <https://www.capterra.co.nz/software/196633/centrex> |
| en-SG | <https://www.capterra.com.sg/software/196633/centrex> |
| en-ZA | <https://www.capterra.co.za/software/196633/centrex> |
| fr | <https://www.capterra.fr/software/196633/centrex> |
| fr-BE | <https://fr.capterra.be/software/196633/centrex> |
| fr-CA | <https://fr.capterra.ca/software/196633/centrex> |
| fr-LU | <https://www.capterra.lu/software/196633/centrex> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Axialys","description":"Axialys is cloud telephony and contact center software that optimizes call flow with features like real-time tracking, advanced reporting, and interactive voice response. Supervisors use live dashboards to monitor performance, while call recording and sentiment analysis enhance quality assurance. AI-powered tools streamline operations: Voice Pilot automates customer inquiries with conversational AI, Voice Assistant helps agents retrieve information during calls, and Voice Monitoring transcribes and tags interactions for analysis. Axialys integrates with CRM systems via CTI connectors or APIs, centralizing customer data. It supports VoIP telephony for managing calls through web browsers, with GDPR-compliant data storage in French data centers. The platform automates administrative tasks, reduces post-call handling time, and routes calls based on customizable rules, combining telephony controls with CRM data in a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7d523077-2208-4205-9d63-b012a8105c2f.png","url":"https://www.capterra.com.au/software/196633/centrex","@id":"https://www.capterra.com.au/software/196633/centrex#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/196633/centrex#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Axialys?","@type":"Question","acceptedAnswer":{"text":"Axialys is cloud telephony and contact center software that optimizes call flow with features like real-time tracking, advanced reporting, and interactive voice response. Supervisors use live dashboards to monitor performance, while call recording and sentiment analysis enhance quality assurance. AI-powered tools streamline operations: Voice Pilot automates customer inquiries with conversational AI, Voice Assistant helps agents retrieve information during calls, and Voice Monitoring transcribes and tags interactions for analysis. Axialys integrates with CRM systems via CTI connectors or APIs, centralizing customer data. It supports VoIP telephony for managing calls through web browsers, with GDPR-compliant data storage in French data centers. The platform automates administrative tasks, reduces post-call handling time, and routes calls based on customizable rules, combining telephony controls with CRM data in a unified interface.","@type":"Answer"}},{"name":"Who Uses Axialys?","@type":"Question","acceptedAnswer":{"text":"Axialys is used by call centers, customer service departments, contact centers, insurance companies, retail businesses, tourism companies, logistics providers, and energy sector organizations.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/196633/centrex#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/30084/telephony/software","@type":"ListItem"},{"name":"Axialys","position":3,"item":"/software/196633/centrex","@type":"ListItem"}]}]}
</script>