--- description: Learn more about Explorance BlueX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Explorance BlueX Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Explorance BlueX](/software/19645/Explorance-BlueX) # Explorance BlueX Canonical: https://www.capterra.com.au/software/19645/Explorance-BlueX Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/19645/Explorance-BlueX?page=2) > Flexible, branded customer service and CX surveys—simple to build, fast to launch, and powerful enough to unify customer feedback. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Explorance BlueX? Mid-market organizations seeking flexible, branded customer service and CX feedback tools—ideal for Support, CX, Customer Success, and Operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Explorance - **Location**: Montreal, Canada - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 2,500.00 - **Pricing Details**: Pricing information is available on inquiry. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French - **Available Countries**: Australia, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong SAR China, Ireland, Japan, Mexico, Netherlands, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, United Arab Emirates and 2 more ## Features - Customisable Forms - Customizable Questions - Customizable Templates - Data Import/Export - Email Marketing - Feedback Management - Question Branching - Skip Logic - Survey/Poll Management - URL Customization - Visual Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Survey Software](https://www.capterra.com.au/directory/30092/survey/software) ## Alternatives 1. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.capterra.com.au/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1202 reviews) 5. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Reviews ### "The learning curve very minimal." — 5.0/5 > **Karen** | *14 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use and train the end users. We do not 360 as a Performance Evaluation tool but plan to use it more for other unique situations. eXplorance customer service and training representatives have provided excellent support and always answer our questions. I look forward to moving ahead and using more of the 360 functionality. > > **Cons**: I cannot think of any cons at the moment. We initially purchased Blue Evaluations and then added 360. My only regret is that our HR department had strong feelings about using a product they utilize for the SIS system. Additional use cases for 360 would be nice. ----- ### "This software has been a pleasure to work with and has met every one of our needs consistently." — 5.0/5 > **Olga** | *25 January 2016* > > Blue has been an absolute charm to work with. Not only was it easy to learn how to work within the system, but the depth of what this system offers and the ongoing enhancements have enabled us to capitalize on features that have greatly enhanced how we do our assessments and the experience of our customers. The system itself is clean and straight forward, visually pleasing to our end users, and technically secure. The multi-language ability for us is a huge plus, as we deal with Europe and availability of this tool in other languages was a huge consideration when we were choosing an appropriate platform to run our assessments. The only downside for us is that our current needs do not allow us to use all of the features that Blue offers. ----- ### "The Blue software has always had the capabilities to meet my needs." — 4.0/5 > **Nancy** | *19 April 2018* > > **Pros**: The software capability is continually being updated and developed. There is great functionality of the tool that I'm still exploring and discovering after several years using the software. > > **Cons**: At times, customer support can take too long to respond. When there is an issue with a project, I often require a solution before the next action can be completed, so quick response time to a ticketed request is important. This response time is not consistent. ----- ### "Great tool to make assessments and reports." — 5.0/5 > **DANIEL** | *26 February 2018* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The software brings you several options to do an assessment and generate reports. So, it's easy to customize any action to your need. > > **Cons**: The software is difficult to operate because it has its own mechanic and logic. The reports are great, but you cannot change the way they look. > > Make my client's assessments at home, protecting the data and meka our process more efficient. ----- ### "eXplorance Blue 360 Degree Feedback" — 5.0/5 > **Jill** | *16 March 2017* > > As a global leadership development company, we were seeking a 360 assessment partner that provided us with robust multi-rater assessment features that were comparable to other providers, reporting and analytics, a flexible turnkey process, and is customer-focused and interested in growing with us long-term. Blue/360 and the eXplorance employees continues to deliver on their promises. The employees of eXplorance we have come to know truly embrace and practice the company core values of integrity \& mutual respect; continuous improvement; pursuit of excellence; and value-centric collaboration. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/19645/Explorance-BlueX?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/19645/Explorance-BlueX) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | sv | | ----- ## Structured Data