---
description: Learn more about One Step price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: One Step Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Mental Health Practice Management Software](/directory/30217/mental-health/software) > [One Step](/software/195924/one-step-software)

# One Step

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> One Step is software that helps addiction recovery providers manage programs and improve client engagement.
> 
> Verdict: Rated **4.6/5** by 21 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses One Step?

Sober Livings, Treatment Center, Drug Courts, Recovery Coaching, RCOs

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 21 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: One Step Software
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Free trial is available
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Confirmations/Reminders
- HIPAA Compliant
- Initial Assessments
- Reporting & Statistics
- Treatment Planning

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Mental Health Practice Management Software](https://www.capterra.com.au/directory/30217/mental-health/software)

## Alternatives

1. [Carepatron](https://www.capterra.com.au/software/195467/care-patron) — 4.4/5 (843 reviews)
2. [EHR YOUR WAY](https://www.capterra.com.au/software/118789/ehr-your-way) — 4.9/5 (527 reviews)
3. [Alleva](https://www.capterra.com.au/software/180899/alleva) — 4.5/5 (282 reviews)
4. [CounSol.com](https://www.capterra.com.au/software/124769/counsol-com) — 4.7/5 (828 reviews)
5. [TheraNest](https://www.capterra.com.au/software/130400/theranest-mental-health) — 4.4/5 (1029 reviews)

## Reviews

### "Wow, this has been so easy to set up\!" — 5.0/5

> **Jeff** | *22 May 2024* | Philanthropy | Recommendation rating: 10.0/10
> 
> **Pros**: It’s got everything I need and I’m able to do it.
> 
> **Cons**: Can be a little buggy on the app but easy enough to forge out.
> 
> So far so good\! I’m very surprised so far at how much it’s helped me.

-----

### "Love it\!" — 5.0/5

> **Sharisa** | *25 March 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: I like how intuitive the software is and all of the training provided.  It is easy to onboard new users.  
I love how One Step has reduced our paperwork and keeps all of our records organized.  
I love the customizable forms, surveys, and outcomes.
> 
> **Cons**: Residents have a hard time with the app.  It does not work for them consistently, so some do not engage with it at all, which causes us to have to work-around communication issues.
> 
> We are very happy with One Step\!

-----

### "Makes my life easier\!" — 5.0/5

> **Dan** | *13 October 2022* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Before we got onestep i had to do everything by hand. It was a pain to keep track of but now i can easily keep track of meeting attendance and notes and even our drug test results through my phone. My day has gotten alot less stressful. You should buy this if you have a lot on your plate already.
> 
> **Cons**: in the onestep admin app it asks you to log in a lot. Sometimes that can be a pain if you are making a lot of changes but beats having to use a computer for everything so i can't complain.
> 
> Their support is great. i Always get a call back within a day and its always a REAL PERSON. Talking to robots is frustrating so being able to get an actual person on the phone to help me with my problem is worth the wait everytime.

-----

### "User friendly?" — 3.0/5

> **Jennifer** | *7 October 2022* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: It's important for me to have it be user friendly.  It's been a little tricky on the admin app for me to figure things out.  I wish there were more videos to watch, and I wish there was someone I could call when I am having trouble.
> 
> **Cons**: Hard to figure out sometimes.  Lots of completes from residents saying it’s not working
> 
> Great customer service.  I wish there was 24 hour support lots of great features I just don’t know how to use them all

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### "Good Program with a good future\!" — 5.0/5

> **John** | *1 July 2021* | Real Estate | Recommendation rating: 8.0/10
> 
> **Pros**: I like it’s interface and ability to keep track of residents and the ease of doing intakes and keeping records of important documents.
> 
> **Cons**: Would prefer the app keep clients logged in and so push notifications rather than sms but these items may be prevented by hipaa guidelines.

There are some things I wish the program had but I have worked with the team during any issues and am confident features will continue to be developed and improved.
> 
> It’s been good

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## Links

- [View on Capterra](https://www.capterra.com.au/software/195924/one-step-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/195924/One-Step-Software/> |
| en-AE | <https://www.capterra.ae/software/195924/one-step-software> |
| en-AU | <https://www.capterra.com.au/software/195924/one-step-software> |
| en-CA | <https://www.capterra.ca/software/195924/one-step-software> |
| en-GB | <https://www.capterra.co.uk/software/195924/one-step-software> |
| en-IE | <https://www.capterra.ie/software/195924/one-step-software> |
| en-IL | <https://www.capterra.co.il/software/195924/one-step-software> |
| en-IN | <https://www.capterra.in/software/195924/one-step-software> |
| en-NZ | <https://www.capterra.co.nz/software/195924/one-step-software> |
| en-SG | <https://www.capterra.com.sg/software/195924/one-step-software> |
| en-ZA | <https://www.capterra.co.za/software/195924/one-step-software> |
| fr | <https://www.capterra.fr/software/195924/one-step-software> |
| fr-BE | <https://fr.capterra.be/software/195924/one-step-software> |
| fr-CA | <https://fr.capterra.ca/software/195924/one-step-software> |
| fr-LU | <https://www.capterra.lu/software/195924/one-step-software> |

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