Who Uses Jira?

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

What Is Jira?

Jira Software is the #1 software development tool used by agile teams. Millions trust Jira as the source of truth for every step of their software project's life-cycle.

Built on 15+ years of agile evolution and continuously updated to support the latest trends in software development, Jira helps teams deliver value to customers faster by releasing earlier, more often, and more iteratively.

Jira Details

Atlassian

http://www.atlassian.com

Founded 2002

Jira Cost Overview

Jira has a free version and offers a free trial. Jira paid version starts at USD 10.00/month.

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Starting Price

USD 10.00/month
See pricing details

Pricing Details

User tier pricing from 10 / $10 - 5000 / $6675

Free Version

Yes

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Jira Features

  • Backlog Management
  • Gantt/Timeline View
  • Kanban Board
  • Negative Feedback Management
  • Prioritization
  • Request Management
  • Resource Management
  • Retrospectives Management
  • Status Tracking
  • Supports Scrum
  • Team Management
  • Template Management
  • Workflow Management

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  • Access Controls/Permissions
  • Code Refactoring
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • No-Code
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development

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  • Audit Trail
  • Backlog Management
  • Collaboration
  • Task Management
  • Ticket Management
  • Workflow Management

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  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

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  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval

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  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing

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  • Release Management
  • Timeline Management
  • Troubleshooting Reports

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  • Templates

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  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

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  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
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  • Task Management
  • Time Tracking

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  • Goal Setting / Tracking
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  • Surveys & Feedback
  • Workflow Management

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  • Collaboration
  • Content Import/Export
  • Drag & Drop
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management

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  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
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  • Project Management
  • Task Management
  • Team Chat

View full list of Productivity Software

  • Agile Methodologies
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  • Milestone Tracking
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  • Time & Expense Tracking
  • Traditional Methodologies

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  • Due Date Tracking
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  • Backlog Management
  • Collaboration Board
  • Daily Reports
  • Iteration Management
  • KPI Monitoring
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  • Release Planning
  • Roadmapping
  • Sprint Planning
  • Task Management

View full list of Scrum Software

  • Collaboration Tools
  • Create Subtasks
  • Gamification
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  • Mobile Access
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  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View

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  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customisable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

View full list of Workflow Management Software

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Jira Reviews

Showing 5 of 9,288 reviews

Overall
4.4/5
Ease of Use
3.9/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.2/5
Kevin W.
Software Engineer
Gambling & Casinos, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/11/2019

"JIRA is the best project planning and organising tool"

Comments: My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.

Pros: 1. It is very flexible and fitted really well with agile development work. whether you are using kanban or standard sprint planning work flow, it supports all of those.
2. It is extremely useful to do project planning and creating stories, they will be saved in backlogs and you can access them with weight, estimate and priority.
3. It is quick to create a bug ticket to track bugs.
4. It is very easy to plan for a new sprint, by adding task, stories from the backlogs, it helps with the total points you want to target for a particular sprint, it automatically sum up the story points and make sure you don't over plan.
5. great report tool to help you analyse the project completion and nice burn down chart as well. To help the team retrospectively go back and review.

Cons: 1. It is a big over complex by providing such flexible functionalities. But it is worth the time and learning curve.
2. As a developer, I don't have to pay the bill. But it is not very cheap if you have a large development team, the bills add up quickly.

  • Reviewer Source 
  • Reviewed on 27/11/2019
Fergus M.
General Manager
Wholesale, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 11/09/2020

"Disappointing attitude!"

Comments: Hugely disappointing attitude. The money they were looking for after 3 months was quite reasonable but the attitude of the customer support agent and the extremly deceitful and dishonest way that they promote this plan was a huge turn-off.

Pros: Seems like a very good software, is very powerful and is reasonably easy to use.

Cons: We found it through our Trello account, after Atlassian took over Trello. We were using another service desk software but noticed that Jira Service Desk could offer all the features we needed, and all for free! Or so we thought! The plan we chose is for small teams (which we are) and is advertised (still to this date) as "Always free for 3 agents". "Free" is further highlighted at the top of the Plans & Pricing page and a large "$0" is displayed. Well, it took some time to get it set up and to import our tickets (this is not easy and we needed support which was quite difficult to get). Once we got set up, it took some time to learn about it (no phone support on free plan!) and we devoted many hours to this. And all was well for about 2-3 months......then we receive an email to say that payment is due! And that our account would be cancelled if we don't pay! What? We contacted Jira, only to be told that we are on a temporary free plan, like a free trial, and that payment is due after 3 months I believe it was. We explained about the "free" plan that we signed up to but the Jira support member just reiterated her point and was quote blunt and unhelpful. We went back to check out the "Plans and Pricing" table on the Atlassian website, thinking we obviously missed the small print. But we didn't!!! They were still brazenly advertising "$0" and "Always free for 3 agents" and there is no mention of a free trial , anywhere on this page at all!!

  • Reviewer Source 
  • Reviewed on 11/09/2020
Yaroslav K.
Information Technology Major
Higher Education, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    5/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/05/2018

"More then you will ever need / Tool to handle thousands of problems one by one"

Pros: *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.
* New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons: *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/05/2018
Verified Reviewer
Help Desk Customizable Solution
Airlines/Aviation, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/07/2020

"HelpDesk Dream System"

Comments: Overall I really loved the platform and the easy of use and they offer a mobile solution which allows you to manange, support and assist using your mobile device which is important which you are on the go and have customers who diesire information or support.

Pros: Coming on board with Delta I hadn't user the JIRA platform outside of submitting tickets in my past. There was a shell created by our IT team and it was a great start but with the help of an intern he and I were able to completely change and enhance the user experience on both sides for those who enter tickets and those who work or engage with tickets. The system seems a little overwhelming at first because it offers so many variations however once you really consider what you want to do and who you want to achieve it really straightforward.
You're able to change and modify just about every aspect of the interface so that its complete company-specific or even department-specific is you choose. You can make it look like its an extension of your companies actual website.
You can access and run reports for so many different KPI's or metrics to see preformance or SLA's and they are all realtime.

Cons: Like I stated it was a bet overwhelming bacause there are so many options and changes that can be made using JIRA however there are tons of resources as well.

  • Reviewer Source 
  • Reviewed on 21/07/2020
Brent M.
Co-Founder and CTO
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/06/2020

"The best integrated software management tool around"

Comments: It's ultra-reliable and I've run many software teams on top of it.

Pros: JIRA integrates with EVERYTHING, and is extremely extensible, so there's almost nothing it can't do. It handles all sorts of notifications, workflows, screens, and reporting.

Cons: It's an older product so there's quite a bit of inconsistency in the product. Creating a new ticket has a very different rich text interface to editing a ticket, and there are lots of little UI/UX inconsistencies. It's hard to figure out how all the different screens and workflows work, but once you figure it out it's very powerful.

  • Reviewer Source 
  • Reviewed on 22/06/2020